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Added 2 mins ago
W
Manager
Wesley
Hamilton, ON
- Full-time
- Temporary
Accountable to the Director/Senior Director, the Manager of Workforce Development & Employment Services, will lead the delivery of the Skill Training & Employment Pathways (STEP) program…
Added 2 mins ago
AC
Enterprise Data Governance Lead
Alberta Construction Safety Association
Edmonton, AB
- $88,000 to $94,900 CAD / year
- Full-time
Support technical delivery of governance: Work with the Enterprise Data Architecture Lead to support the implementation of data pipelines, integrations, scripts, and reports, embedding…
Added 2 mins ago
T
Senior Business Process Analyst
TD
Dieppe, NB · Toronto, ON
- Full-time
Ensure communication, implementation and/or training plans are identified and detailed in order to implement projects and/or business initiatives
Added 2 mins ago
T
Data Scientist III
TD
Toronto, ON
- Full-time
Lead analytical engagements from problem definition through implementation, applying the And-But-Therefore (ABT) framework to communicate insights, recommendations, and business value to…
Added 2 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care on medicine and…
Added 2 mins ago
C
Senior Manager, Application Development
CIBC
Toronto, ON
- Full-time
As a member of CIBC’s team, the Senior Manager, Application Development is a professional responsible for managing multiple development projects, development groups and application support…
Added 2 mins ago
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Manager, Wealth Reporting Analytics & Automation
BMO
Toronto, ON
- Full-time
Leads or participates in the design, implementation, and ongoing management of new analytics and reporting solutions.
Added 16 mins ago
SJ
Co-op Student The Barrett Centre
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
Reporting to the BCQI Manager, the co-op student will assist with day-to-day administrative operations, data analysis, project coordination, and communications to ensure the smooth delivery…
Added 16 mins ago
A
Sr. Manager - RTL Design Manager
AMD
Markham, ON
- $167,280 to $250,920 USD / year
- Full-time
We are seeking a highly motivated Silicon RTL Design Manager to join the Security IP (SECIP) Design team. The team is responsible for the architecture, design, implementation, and…
Added 16 mins ago
BM
Assistance Vice President of Client Success
Bespoke Metrics Inc.
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
This role is based in our downtown Toronto office. While regular in-office presence is expected 4 days a week, we offer a flexible work-from-home policy with manager approval.
Added 16 mins ago
E
HR Business Partner
Eaton
AB · Edmonton, AB
- Full-time
Under the guidance of the Plant Manager, this role acts as a trusted business partner, supporting site leadership, employees, and the Canadian HR team to deliver meaningful results. You’ll…
Added 16 mins ago
ST
Financial Accountant
Sinclair Technologies
Aurora, ON
- $75,000 to $90,000 CAD / year
- Temporary
Support the implementation and monitoring of internal financial controls.
Added 17 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse A is responsible to the Manager, Clinical Services ICU/PACU. The Registered Nurse A is responsible for maintaining a high standard of patient care in…
Added 17 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care in surgery 4B, ENT,…
Added 17 mins ago
IL
Senior Cloud Security Engineer
Invesco Ltd.
Charlottetown, PE
- $90,000 to $100,000 CAD / year
- Full-time
…Invesco's cloud, SaaS, AI, and data ecosystems through the implementation, operation, and continuous improvement of security controls that reduce organizational risk and strengthen cyber…
Added 17 mins ago
CC
Sales Manager (Remote)
CSN Collision
Remote, Canada
- Full-time
- Remote
CSN Collision is seeking a driven and relationship-focused Business Development Manager to support strategic growth initiatives across Canada.
Added 17 mins ago
E
Project Safety Advisor
Enbridge
Calgary, AB
- Full-time
Lead the implementation, monitoring, and continuous improvement of Project safety programs while supporting compliance with company standards and regulatory requirements.
Added 17 mins ago
Continuous Improvement Manager
Aecon
Hamilton, ON
The Continuous Improvement (CI) Manager drives Lean Design and Construction excellence across Civil projects, supporting preconstruction, design, and construction teams to improve planning…
Added 22 mins ago
DQ
Restaurant assistant manager
Dairy Queen
Vancouver, BC
- From $39 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 23 mins ago
B+
Restaurant manager
Black + Blue Restaurant
Vancouver, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 32 mins ago
FH
Manager Patient Access & Community Transition - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Part-time
We are hiring for a Manager, Patient Access & Community Transition (PACT) to join our innovative and supportive leadership team at Eagle Ridge Hospital in Port Moody, B.C! This is an…
Added 32 mins ago
SJ
Manager, Employee & Labour Relations (Non-Acute)
St. Joseph's Healthcare Hamilton
Brantford, ON · Guelph, ON · Hamilton, ON · St Josephs Health Centre Guelph
- Full-time
The Manager, Employee & Labour Relations (Non‑Acute) is an expert for labour and employee relations within their Long‑Term Care Homes and Post‑Acute Care portfolio. This role provides…
Added 46 mins ago
BG
Process Planning (Interior Surface Centre) - Placement Year
BMW Group
Goodwood, ON
- Internship
…development and integration of new wood parts, whilst aiding the implementation of process improvements via structured…
Added 46 mins ago
SI
Seed Sales and Marketing Support (Summer Intern)
Sevita International
ON · Inkerman, ON
- Full-time
…sales and marketing teams and report to the Sales and Product Manager in…
Added 46 mins ago
AY
cleaning service manager
At Your Service Cleaning & Concierge Inc.
Bracebridge, ON
- Full-time

Trolley

Enterprise Customer Success Manager

Halifax, NS, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

Enterprise Customer Success Manager

Location: Hybrid (Montréal, QC | Toronto, ON | Halifax, NS)

Reports to: Head of Customer Support & Success

About Us

Trolley is the payouts platform for the internet economy. Our mission is to unlock the global economic opportunity of the internet by building a truly borderless payouts ecosystem.

Through our platform and API, Trolley enables businesses to pay people anywhere in the world, supporting creators, on-demand workers, and suppliers at scale. Companies rely on Trolley as mission-critical infrastructure to automate payouts, collect tax and banking information, and reduce fraud and risk, all in one place.

Today, Trolley is the trusted payouts solution for hundreds of businesses, including Canva, SoundCloud, and Envato. We've processed millions of payments globally, helping creators, artists, and suppliers get paid quickly, securely, and with confidence.

As we continue to grow, we're looking for a customer-focused technical expert who is passionate about building strong client relationships, solving complex challenges, and helping customers realize the full value of the Trolley platform. This role can be based in Montréal, Toronto, or Halifax, working in a hybrid environment alongside our collaborative and globally distributed team.

What You'll Do

Own and manage a portfolio of high-value and complex customers and act as their strategic business partner.
Deliver a world-class customer experience to your customers and evangelize the benefits and value of our solutions.
Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success.
Become a solution expert to instate a high level of customer confidence in you and our Trolley solutions.
Gain a deep understanding of our customers’ operational workflows and use cases to provide more tailored and impactful client guidance.
Gain deep industry knowledge in end-to-end payment automation, tax regulations, and the unique challenges facing our key market segments to earn the right to become a trusted advisor.
Grow your customers' depth of understanding by providing enablement sessions on new and existing features and capabilities, and translate complex concepts into easy to understand solutions that align with your customers’ business workflows and goals.
Provide a strong functional consultative approach to customer management with a passion for identifying solutions to meet customers' business goals (understanding how complex solutions work in practice).
Drive engagement across multiple customer stakeholders by understanding their unique goals/business outcomes, supporting their internal change management process during implementation/onboarding, and continually monitoring KPIs and changing business needs through quarterly business reviews.
Build and maintain influential relationships with customers with highly complex use cases, from end users to executive sponsors, to ensure they achieve their business goals and have a best-in-class experience.
Actively monitor adoption, analyze data/metrics/industry trends, and implement strategies that showcase how customers can enhance their workflows and use our product to derive value.
Collaborate with support, product and other internal stakeholders to help resolve customer issues and ensure timely resolution.
Advocate for customers' needs (product features, bug fixes and potential improvements), working cross-functionally with internal teams to champion projects and product enhancements.
Effectively engage multiple customer stakeholders in discussing organizational goals, uncovering additional business problems/opportunities, and exploring potential up/cross-sell solutions.
Driving strategic growth for both Trolley and the customers.
Proactively identify and close up/cross-sell opportunities by thoroughly understanding client needs and aligning additional products with those needs; contributing to revenue growth while ensuring clients achieve their desired outcomes.

What We're Looking For

10+ years of progressive and consultative experience in customer-facing account management roles.
5+ years of experience in Customer Success in B2B SaaS/Software managing large mid-market accounts.
The highest degree of initiative, courtesy, and professionalism to build valuable customer relationships that you will leverage to generate a positive feel in the market and contribute significantly to revenue and company growth.
Bonus points for having experience in financial services, SaaS payment automation, and the internet economy/music royalties.
The ability to learn and pivot quickly in a fast-paced, often ambiguous environment.
Experience managing multiple stakeholders, departments, and implementation cycles.
A high degree of resourcefulness, flexibility, and adaptability.
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
Experience conducting product demonstrations and training sessions.
Proficient in leading meetings, ensuring follow-up on action items, and demonstrating strong interpersonal communication skills.
Analytical mindset with experience using data to drive decisions and improve customer success.
Excellent problem-solving, negotiation, and commercial skills.
Proven track record of driving customer success and retention.
Proactively working with at-risk customers to mitigate churn.
Outstanding command of the English Language - written and spoken.
Experience in working with SaaS business/enterprise applications.
Detail-oriented with strong organizational skills and the ability to multitask and prioritize in a fast-paced, dynamic work environment.
Confident and proactive team player. You will also be self-motivated and able to think on your feet when dealing with customers.
Exposure to CRM best practices (Salesforce preferred)
Comfortable with Google Apps (Gmail, docs, calendars).

What We Offer

Join an amazing team of diverse people working together on a common mission.
Competitive base salary and bonus.
ESOP Program: Meaningful equity and ownership that aligns your success with ours.
Extended healthcare benefits from Day 1.
4 weeks paid vacation per year + public holidays (+ 1 extra vacation day per year of service).
30 days remote work from anywhere.
Gym membership allowance.
1/2 day Fridays off during summer.
Company-provided use of Apple MacBook Pro and Mac gear.

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More about this job

Responsibilities

Manage a portfolio of high-value enterprise customers by acting as a strategic partner and trusted advisor. Drive product adoption, identify up/cross-sell opportunities, and collaborate cross-functionally to ensure customer success and revenue growth.

Requirements

Requires over 10 years of progressive experience in customer-facing account management and at least 5 years in B2B SaaS customer success. Candidates must possess strong analytical, communication, and commercial skills with the ability to navigate complex stakeholder environments.

Skills

Customer success
Account management
B2B SaaS
Payment automation
Strategic planning
Stakeholder management
Consultative selling
Data analysis
Problem solving
Negotiation
Salesforce
Google Apps
Customer retention
Technical support
Relationship building
Communication

Benefits

Competitive base salary
Bonus
ESOP program
Extended healthcare benefits
Paid vacation
Gym membership allowance
Summer Fridays
Apple MacBook Pro

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
Payment Automation
Account Management
Salesforce
Google Apps
KPIs
Churn Mitigation
Strategic Growth
B2B
Consultative
Stakeholder Management
Implementation
Onboarding
Data Analysis
Financial Services
Music Royalties
Product Adoption
Cross-selling
Up-selling
Revenue Growth
Client Relationships
Technical Expert
Workflow Optimization
Tax Regulations
Executive Sponsors
Business Outcomes
Change Management
Customer Advocacy

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