CUSTOMER SUPPORT ADMINISTRATOR/SPECIALIST

Owen Sound, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: 3+ years' working experience in office administration
Posting language: English
Posted: Nov 9, 2026

Original job description

Location: Owen Sound, OntarioType: In the OfficeTroy Life & Fire Safety Ltd. is currently looking for a Customer Service Specialist/Administrator to join our head office team in Owen Sound! The ideal candidate will be someone with proficient organization and communication skills and a proven ability to prioritize tasks in a fast-paced environment who is committed to providing the best support possible to ongoing objectives of the company.

Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee owned company with over 1450 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

Troy is a 2025 winner of the Canada's Best Managed Companies program!

This posting is for a current vacancy*

Responsibilities

Receive, enter and process orders for fire system projects from Troy’s National branches with minimum delay
Coordinate with project managers to verify order status, progress billing milestones, lead times, and back‑order updates, while assisting in resolving discrepancies, shortages, and returns
Receive and process telephone, email messages and delivery related queries in a courteous and professional manner.
Process change orders as required to initiate appropriate action
Work with Finance team to resolve issues that may arise
Work directly with Fire Alarm System Design/Drafting and Quotes Specialists as an intermediary when questions arise
Initiate procedures necessary to locate short or lost shipments
Produce packing slips and coordinate shipping arrangements
Initiate and process R.M.A.’s as required and handle warranty questions
Establish and follow the required follow up procedures to ensure all delivery commitments are met throughout all departments
Manage backlog reports monthly with branch contacts
Develop and maintain good working relationships with customer service team, suppliers, and other stakeholders within the business
Other related duties as assigned

Qualifications

3+ years' working experience in office administration
Experience in a project administration environment is considered an asset
Post-secondary education in Business Administration or a related field considered a strong asset
Well-developed interpersonal skills and the ability to problem solve
Strong oral and written communication skills
Previous customer service experience required
Accurate keyboarding skills are essential
Ability to assess accuracy and completeness of source documents and information
Demonstrated ability to adapt to change in processes and learn new product
Ability to multitask and strong time management skills

Why Work with Troy?

Troy Life & Fire Safety Ltd. offers an excellent compensation package and a comprehensive benefits program, including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Compensation is competitive and commensurate with related experience and skill set.

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005

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More about this job

Responsibilities

Process orders, change orders, returns, warranty inquiries, and delivery-related requests for fire system projects. Coordinate with project managers, finance, design and drafting teams, branches, suppliers, and other stakeholders to track orders, resolve issues, arrange shipments, and meet delivery commitments.

Requirements

Requires at least three years of office administration experience and previous customer service experience; project administration experience is an asset. Strong communication, organization, problem-solving, keyboarding, multitasking, and time-management skills are expected, while post-secondary education in business administration or a related field is a strong asset.

Skills

Organization
Communication
Task Prioritization
Project Administration
Customer Service
Problem Solving
Accurate Data Entry
Document Accuracy Assessment
Adaptability
Multitasking
Time Management
Order Processing
Shipping Coordination
Interpersonal Skills

Benefits

Paid Sick Time

Visa sponsorship

Not detected in the job text

Keywords

Office Administration
Project Administration
Customer Service
Fire Alarm Systems
Fire Suppression
Security Systems
Nurse Call Systems
Communications Systems
Order Processing
Change Orders
Progress Billing
Back-Order Updates
Returns
Warranty Inquiries
Shipping Coordination
Packing Slips
Lost Shipments
R.M.A. Processing
Backlog Reports
Source Document Accuracy
Business Administration

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