Service Writer

Crane Carrier (Canada) Limited is seeking a Service Writer who will initiate medium and heavy duty truck and trailer services and repairs by determining performance problems and services requested, verifying warranty and service contract coverage, developing estimates, writing repair orders and maintaining customer records. This position will also assist the Service Manager with the overall daily operations such as physical inventories, maintain adequate inventory levels, reporting, etc).

Benefits for Service Writer:

• Competitive Pay


• Group Health, Dental and Vision Coverage


• Paid Vacation and Statutory Holidays


• Group Retirement Savings Plan


• Virtual Health Services


• Employee Assistance Program


• Company culture grounded in customer service and values its people

Service Writer Responsibilities Include:

• Determine problems and services by listening to customer's descriptions of symptoms, clarifying description problems, conducting inspections, checking maintenance records, and examining service schedules


• Discuss repairs and findings with mechanics and documents accordingly


• Verify warranty and service contract coverage by examining records


• Obtain authorizations and produce estimates by costing materials, supplies, and labor


• Prepare repair orders by describing symptoms, problems and causes discovered


• Maintain customer rapport by explaining estimates and expected return of vehicle


• Maintain records by recording problems and corrective actions planned


• Obtain parts for mechanics and assists with maintenance of shop equipment

Service Writer Candidates Will Have:

• 2-5 yrs related experience as Service Writer or Lead Mechanic


• Knowledge of medium/heavy-duty diesel trucks & trailers required


• Comprehensive understanding of service operations in the heavy-duty truck industry


• Excellent customer service


• Excellent written and verbal communication and presentation skills required


• Demonstrated mechanical inclination and interest in the heavy-duty industry


• Proven problem-solving skills


• Organized and has ability to multi-task


• Proficient with MS Office Suite products with ability to conduct basic tasks in Excel

Crane Carrier (Canada) Limited offers a stimulating workplace based on open collaboration, personal development, and future opportunity. Our continued success thrives on the attraction and retention of spirited people who share our passion for service.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

• The work is active


• Typically the associate will lift, pull and move heavy duty truck parts that might be in excess of 50 lbs


• The associate will also have to do the following throughout the day: walking, bending, twisting, stepping, stooping, reaching, lifting, and pushing

Work Environment:

The work environment characteristics described here are representative of those an associate encounters while performing the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

While performing the primary duties of the job, the associate will be regularly exposed to dirt, dust, fumes, and noise and temperature variances