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Trudell Healthcare Solutions Inc.

Quality & Regulatory Coordinator

London, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you passionate about maintaining high standards, navigating regulatory requirements, and ensuring quality is at the heart of everything you do? We at Trudell Healthcare Solutions are looking for a detail-oriented, proactive, Quality & Regulatory Coordinator who brings strong organizational skills, analytical thinking, and a commitment to continuous improvement. You'll take pride in accuracy, approach challenges with a solutions-focused mindset, and thrive in a role that requires both independent thinking and collaboration across teams. With a keen eye for detail and the ability to manage competing priorities, you'll play an important role in supporting our quality standards, strengthening compliance, and ensuring our processes remain consistent and effective. If you're someone who takes initiative, values accountability, and is passionate about doing things right, we'd love to hear from you!

Our Company: Trudell Healthcare Solutions Inc. is a Canadian, family-owned clinical and service-oriented distributor providing unique, innovative products to select segments of the Canadian healthcare market. With a skilled, knowledgeable and motivated team, the company is committed to exceeding our customers’ expectations in delivering cost effective solutions to improve patient outcomes.

The Position: Ensure compliance with the company’s quality system through document control, internal audits, licensing, complaints handling and product recall administration. Maintain regulatory compliance by providing accurate, relevant and timely information for internal & external resources.

What We Offer

In addition to fair and equitable compensation and the excitement of working for a growing and reputable company, we offer:

Challenging careers that provide the opportunity to learn constantly
Clear, consistent, and demonstrated values
A positive and motivating Corporate Culture
Encouraged Professional Development
Employee Recognition for Milestone Anniversaries
Regular Performance Appraisals
Regular Salary Reviews
Paid Sick Days
3 weeks paid vacation to start
Comprehensive Group Family Benefits including:

- Health and Dental Benefits
- Pension Plan
- Life Insurance
- Employee Assistance Plan
- Disability Insurance
- Out of Country Insurance Coverage

Key Responsibilities

Quality Assurance

Ensure proper documentation and resolution of product complaints
Review quality control inspections and authorized releases of medical devices and natural health products
Record QA non-conformances, assist in corrective action implementation, and ensure resolution/closure
Assist operations to identify and resolve product safety and quality concerns

Quality Management

Perform internal audits, assist with external audits and Health Canada inspections as required
Coordinate improvement, implementation and maintenance of ISO 13485 procedures
Coordinate improvement, implementation, and maintenance of Natural Health product procedures
Identify & document required preventative corrective actions (CAPA), assist in implementation and complete verifications
Participate in Risk Analysis and develop of Risk Management plans
Review and maintain technical file for medical device licenses
Contribute towards the continuous improvement of THS’ quality systems

Regulatory and Compliance

Complete annual review of Health Canada (HC) Medical Device Licenses, HC Medical Device Establishment License, and Natural Health product site license
Process the Medical Device Establishment License renewal(s)
Participate in regulatory projects related to new product launch
Coordinate product recalls; communicate with customers and suppliers; submit all required documents to Health Canada
File mandatory reports with Health Canada
Prepare, submit, and track regulatory submissions (incl. Summary Reports, Shortages)
Provide support for regulatory submissions as required

Administration

Maintain current body of knowledge on regulations and standards
Ensure communication is effective and informative regarding issues which may affect the quality of service or products
Prepare monthly and annual reports to indicate trends and summarize issues related to product complaints
Ensure cooperation with special projects as required

As An Ideal Candidate, You Have

Post secondary diploma in Health Sciences or related discipline
Post graduate certificate in Quality Assurance is an asset
Documented ISO certificate/training is an asset
Demonstrated proficiency in Microsoft suite of products
Three (3) to five (5) years of Quality Assurance experience
Ability to work independently
Strong interpersonal skills
Excellent written and verbal communication skills
Intermediate experience in Microsoft suite of products
Bilingual both written and oral is an asset

Essential Duties

Fluent in English, both written and oral
Ability to lift and/or move up to 50lbs (23kg)

Working Conditions

Office/Warehouse setting
Frequent interruptions
Occasional domestic and/or international travel
Compensation based on a regular work week of thirty-seven and one half (37.5) working hours, with additional working hours as required to meet ongoing business demands and to fulfill job responsibilities
Overtime eligible

Since 1922, Trudell Medical Marketing Limited, a member of the Trudell Medical Group, has been a stable and financially sound Canadian-based employer, headquartered in London, Ontario. For over 100 years, we have enjoyed the reputation of being successful and trustworthy in the eyes of our customers, our suppliers and our staff. We are passionate about selling, servicing and distributing technologically advanced Critical Care and Respiratory products and state-of-the-art Operating Room products to hospitals across Canada.

We thank all applicants for their interest in joining our team. Only those to be interviewed will be contacted.

Trudell Healthcare Solutions is committed to providing fair and equitable compensation opportunities to all teammates. The range displayed on each job posting reflects the target for new hire salaries for the advertised position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant professional, lived experience, and/or work location. Our compensation policies and practices are designed to allow our colleagues’ growth and salary progression as they develop in their role. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide specific details for this role and share more information about our total rewards package.

As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team.

Trudell Healthcare Solutions is an equal opportunity employer it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodation during the recruitment process, please let us know.

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More about this job

Responsibilities

Maintain the company quality system through document control, audits, complaint resolution, corrective actions, licensing, and product recall coordination. Support regulatory compliance by maintaining licenses and technical files, preparing Health Canada submissions and reports, and contributing to risk management and continuous improvement.

Requirements

Requires a post-secondary diploma in Health Sciences or a related discipline and three to five years of Quality Assurance experience. Candidates should have strong organizational, analytical, communication, and independent-working skills; postgraduate Quality Assurance training, ISO training, and bilingual ability are assets.

Skills

Quality Assurance
Regulatory Compliance
Document Control
Internal Auditing
Corrective and Preventive Actions
Risk Analysis
Complaint Handling
Product Recall Administration
Medical Device Licensing
Health Canada Submissions
ISO 13485
Natural Health Product Procedures
Technical File Maintenance
Microsoft Office
Written and Verbal Communication
Continuous Improvement

Benefits

Paid Sick Days
Three Weeks Paid Vacation
Health Insurance
Dental Insurance
Pension Plan
Life Insurance
Employee Assistance Plan
Disability Insurance
Out-of-Country Insurance Coverage
Professional Development
Employee Recognition
Regular Performance Appraisals
Regular Salary Reviews

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Quality Management System
Regulatory Compliance
Document Control
Internal Audits
External Audits
Health Canada
ISO 13485
Medical Devices
Natural Health Products
Corrective and Preventive Actions
CAPA
Risk Analysis
Risk Management Plans
Product Complaints
Product Recalls
Medical Device Licenses
Medical Device Establishment License
Regulatory Submissions
Summary Reports
Product Shortages
Technical Files
Quality Control Inspections
Authorized Product Releases
Microsoft Office
Continuous Improvement
Product Safety
Non-Conformances

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