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Added 10 mins ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- Part-time
The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing…
Added 25 mins ago
RS
Customs - Customer Service Associate
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
Ability to work independently and as a member of a team
Added 40 mins ago
C
Financial Sevices Representative II (Contract)
CIBC
Edmonton, AB · S.Edmonton Banking Centre
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 40 mins ago
C
Financial Advisor CIRO-ID
CIBC
London, ON
- Full-time
As a member of the Imperial Service Team, you’ll manage and grow a dedicated client portfolio through key relationship management, creating comprehensive financial plans and providing…
Added 40 mins ago
C
Financial Services Representative - Sherbrooke
CIBC
Sherbrooke, QC
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 40 mins ago
C
Financial Services Representative - Lachine
CIBC
Montreal, QC
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 40 mins ago
C
Financial Services Representative - Lévis
CIBC
Levis, QC
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 40 mins ago
C
Financial Services Representative - Senneterre
CIBC
Senneterre, QC
- Full-time
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Added 40 mins ago
C
Financial Services Representative - Montreal Marché Central
CIBC
Montreal, QC
- Full-time
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Added 40 mins ago
B
Customer Service Representative
BMO
Corner Brook, NL
- Part-time
…channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 40 mins ago
B
Customer Service Representative
BMO
North Vancouver, BC
- Part-time
…channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 40 mins ago
LM
Manager, Workplace Operations & Executive Support - Canada
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion.
Added 40 mins ago
E
Director, Construction
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Leading a team of Project Managers, you will be the principal construction representative with Construction Managers/General Contractors, Authorities Having Jurisdiction, Consultants, and…
Added 55 mins ago
Employment Consultant - Integrated Employment Services (Newmarket)
ACCES Employment
Newmarket, ON
…youth, women and refugees to jobs that reflect their skills and experience. We provide customized job search programs that meet the unique needs of our jobseekers. Our vision is to achieve…
Added 1 hour ago
Health Care Aide - Certified
Winnipeg Regional Health Authority
Morris, MB
One to two (1-2) years’ experience working in a health care setting preferred.
Added 1 hour ago
AA
Commercial Account Manager
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- Full-time
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 1 hour ago
Warehouse Supervisor - Day Shift
Dawn Food Products Inc
Burlington, ON
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 1 hour ago
WI
Employment Consultant
WCG International Consultants Ltd.
Kelowna, BC
- Full-time
As a member of our strong and caring team, you will make a difference at the personal and community level by ensuring WorkBC clients achieve their employment goals and receive the best…
Added 1 hour ago
AG
Inside Sales Representative
ATCO Group
Ottawa, ON
- Full-time
Our ATCO Structures Ottawa office is looking to add a new member to their small, vibrant, supportive, and growing family. This is a full-time permanent in office role. In this role you will…
Added 2 hours ago
B
Senior Service Representative, Investment Operations
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- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 2 hours ago
B
Senior Service Representative
BMO
Toronto, ON · YNG
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 2 hours ago
PR
FLAGMAN
PNR RailWorks
ON · Ontario, Canada
- Full-time
· Consults with the site Supervisor and/or contractor’s representative to understand scope of work being conducted, any potential hazards to the rail infrastructure and applies field level…
Added 2 hours ago
WS
Employment Consultant
WCG Services
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- Full-time
As a member of our strong and caring team, you will make a difference at the personal and community level by ensuring WorkBC clients achieve their employment goals and receive the best…
Added 2 hours ago
DF
Wealth Advisor - Orangeville/Newmarket
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management…
Added 2 hours ago
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Moosomin, SK
Ability to work independently and as a member of a multi-disciplinary team

Trudell Medical Group

Customer Experience Representative

London, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Are you passionate about delivering exceptional customer experiences, thriving in a fast-paced environment, and finding smarter ways to get things done? We at Trudell Healthcare Solutions are looking for a dynamic, detail-oriented Customer Experience Representative who brings a strong sense of urgency, exceptional communication skills, and a natural ability to build lasting relationships. You'll take pride in accuracy, respond quickly to customer needs, and approach every interaction with a solutions-focused mindset. With e-commerce experience and a passion for leveraging AI and innovative technologies, you'll also help us find new ways to improve efficiency and elevate the customer experience. If you're proactive, tech-savvy, and always looking for ways to make things better, we'd love to hear from you!

Our Company: Trudell Healthcare Solutions Inc. is a Canadian, family-owned clinical and service-oriented distributor providing unique, innovative products to select segments of the Canadian healthcare market. With a skilled, knowledgeable and motivated team, the company is committed to exceeding our customers’ expectations in delivering cost effective solutions to improve patient outcomes.

The Position: To provide excellent customer service and maintain strong professional relationships with customers, sales team and internal departments. This position is responsible for handling orders, investigating and resolving customer inquiries. This position supports region specific inside sales activities as required and contributes to the service levels by providing insights into customer order exceptions and works to eliminate obstacles to order fulfilment.

What We Offer:
In addition to fair and equitable compensation and the excitement of working for a growing and reputable company, we offer:

Challenging careers that provide the opportunity to learn constantly
Clear, consistent, and demonstrated values
A positive and motivating Corporate Culture
Encouraged Professional Development
Employee Recognition for Milestone Anniversaries
Regular Performance Appraisals
Regular Salary Reviews
Paid Sick Days
3 weeks paid vacation to start
Comprehensive Group Family Benefits including:

- Health and Dental Benefits
- Pension Plan
- Life Insurance
- Employee Assistance Plan
- Disability Insurance
- Out of Country Insurance Coverage

Key Responsibilities:

Customer Experience

Ensures customer satisfaction is maintained while responding proactively to orders or concerns.
Maintain systems continuity through coordination of information exchange and accuracy of data.

Communication

Ensure communication is effective, and appropriate personnel are advised of delays, outstanding needs, or conflicts as required.
Facilitate resolution of customer concerns ensuring quality of product and service is maintained.

Administration

Ensure quotes offered are distributed in a timely manner with appropriate approval and acceptance by THS.
Ensure cooperation with special projects as required.
Collaborate with other functional areas across THS to resolve issues and seek out new ways to improve the business.

As an ideal candidate, you have:

College diploma in Business or equivalent.
One (1) to three (3) years in a Customer Experience role.
Data entry experience.
Demonstrated proficiency in Microsoft suite of products.
ERP systems experience is an asset.
E-commerce experience is an asset.
Experience and comfort using AI tools is preferred.
Experience in a healthcare environment would be preferred.
Strong interpersonal skills.
Strong communication skills, both written and oral.
Fluent in French both written and oral an asset.

Essential Duties:

Fluent in English both written and oral
Long periods of seated and computer work

Working Conditions:

Office Setting at our London Facility.
Frequent interruptions.

Compensation based on a regular work week of thirty-seven and one half (37.5) working hours, with additional working hours as required to meet ongoing business demands and to fulfill job responsibilities.
Overtime eligible.

Since 1922, Trudell Medical Marketing Limited, a member of the Trudell Medical Group, has been a stable and financially sound Canadian-based employer, headquartered in London, Ontario. For over 100 years, we have enjoyed the reputation of being successful and trustworthy in the eyes of our customers, our suppliers and our staff. We are passionate about selling, servicing and distributing technologically advanced Critical Care and Respiratory products and state-of-the-art Operating Room products to hospitals across Canada.

We thank all applicants for their interest in joining our team. Only those to be interviewed will be contacted.

Trudell Healthcare Solutions is committed to providing fair and equitable compensation opportunities to all teammates. The range displayed on each job posting reflects the target for new hire salaries for the advertised position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant professional, lived experience, and/or work location. Our compensation policies and practices are designed to allow our colleagues’ growth and salary progression as they develop in their role. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide specific details for this role and share more information about our total rewards package.

As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team.

Trudell Healthcare Solutions is an equal opportunity employer it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodation during the recruitment process, please let us know.

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More about this job

Responsibilities

The Customer Experience Representative is responsible for handling orders, resolving customer inquiries, and maintaining strong professional relationships with customers and internal departments. They also support inside sales activities and collaborate across functional areas to improve business processes and order fulfillment.

Requirements

The ideal candidate holds a college diploma in Business and has one to three years of experience in a customer experience role. Proficiency in Microsoft Office, data entry, and strong communication skills are required, with experience in ERP, e-commerce, and AI tools considered assets.

Skills

Customer service
Data entry
Communication
Relationship building
Problem solving
Microsoft suite
ERP systems
E-commerce
AI tools
Order fulfillment
Inside sales
Time management
Attention to detail
Interpersonal skills

Benefits

Health benefits
Dental benefits
Pension plan
Life insurance
Employee assistance plan
Disability insurance
Out of country insurance coverage
Paid sick days
3 weeks paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Healthcare
Distribution
Order Management
Inside Sales
ERP
E-commerce
AI Tools
Data Entry
Microsoft Suite
Customer Satisfaction
Order Fulfillment
Clinical Products
Critical Care
Respiratory Products
Operating Room Products
Administrative
Relationship Management
Problem Resolution
Business Administration

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