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Added 55 mins ago
SD
Customer Service Representative
SRS Distribution Inc.
Maple, ON
- Full-time
The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment.…
Added 1 hour ago
TU
Front Counter Supervisor / Night Audit (Full Time Regular)
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Addresses guest complaints, consulting with and forwarding on any extraordinary problems to management.
Added 1 hour ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- $16 to $25.8 CAD / hour
- Part-time
Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience. Reports any broken or damaged equipment to store management.
Added 2 hours ago
W
Product Support Representative- Material Handling
Wajax
Dartmouth, NS
- Full-time
…Plan. Obtains vast knowledge of Wajax’s Product Offerings in order to provide expert knowledge, advice and product solutions for client…
Added 3 hours ago
Représentant(e) au service à la clientèle et logistique // Logistics & Customer Service Representati
Actylis
Montreal, QC · Saint-Laurent, Queb
The Logistics & Customer Service Representative is responsible for managing customer inquiries, sales orders, and logistics activities to ensure seamless order-to-delivery experience. This…
Added 4 hours ago
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Principal Design Engineer
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Vancouver, BC
- Full-time
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Added 4 hours ago
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CONSTRUCTION PROJECT MANAGER
D. Crupi & Sons Limited
Toronto, ON · Scarborough, ON
- Full-time
Project management of all contracts either awarded or assigned to the incumbent including attending site meetings, identifying and pricing extra work, coordinating and scheduling the…
Added 4 hours ago
TL
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Cambridge, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the primary duties of this job. Reasonable accommodations may be…
Added 4 hours ago
TL
Diesel Technician - Heavy Duty Truck Services
TruckPro, LLC
Cambridge, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the primary duties of this job. Reasonable accommodations may be…
Added 4 hours ago
M
Sales Development Rep
Motion
AB · Edmonton, AB
- Full-time
The Sales Development Representative role professionally represents Motion Industries
Added 5 hours ago
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Account Development Representative II - Toronto
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Aurora, ON
- Full-time
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Added 5 hours ago
S
Account Development Representative II - Toronto
Samsara
Georgina Beach, ON
- Full-time
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Added 5 hours ago
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Account Development Representative II - Toronto
Samsara
East Gwillimbury, ON
- Full-time
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Added 5 hours ago
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Account Development Representative II - Toronto
Samsara
Halton Hills, ON
- Full-time
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Account Development Representative II - Toronto
Samsara
Brampton, ON
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Account Development Representative II - Toronto
Samsara
Ajax, ON
- Full-time
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Account Development Representative II - Toronto
Samsara
Caledon, ON
- Full-time
You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution…
Added 5 hours ago
BB
Seasonal Retail Associate
Best Buy Canada
Red Deer, AB
- Part-time
Customer Service Representative: Process purchases at our checkout and help customers leave excited about what’s in the box!
Added 5 hours ago
Account Development Representative II - Toronto
Samsara
Toronto, ON
You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution…
Added 6 hours ago
TG
Delivery Driver - BC
Toro Group of Companies
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…crane, coordinating closely with warehouse staff, assisting with order preparation as needed, and ensuring safe handling of inbound and outbound…
Added 6 hours ago
ME
Parts Order Desk
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Regina, SK
- Full-time
Superior Farm Equipment is seeking a Parts Order Desk Representative to join our team in Regina, Saskatchewan.
Added 6 hours ago
UO
Front Counter Supervisor / Night Audit (Full Time Regular)
University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Addresses guest complaints, consulting with and forwarding on any extraordinary problems to management.
Added 6 hours ago
BB
Seasonal Retail Associate
Best Buy Canada
Barrie, ON
- Part-time
Customer Service Representative: Process purchases at our checkout and help customers leave excited about what’s in the box!
Added 6 hours ago
CC
Insurance Representative 1
Coastal Community
Quesnel, BC
- Full-time
…Coastal Community Credit Union, is looking for an Insurance Representative 1 to join our team at our Quesnel…
Added 6 hours ago
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Business Development Representative
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Surrey, BC
- $60,000 to $65,000 CAD / year
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The Business Development Representative (BDR) is responsible for driving new business growth by expanding Merit Kitchens’ dealer network and developing new business opportunities across…

Trudell Medical Group

Customer Experience Representative

London, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Are you passionate about delivering exceptional customer experiences, thriving in a fast-paced environment, and finding smarter ways to get things done? We at Trudell Healthcare Solutions are looking for a dynamic, detail-oriented Customer Experience Representative who brings a strong sense of urgency, exceptional communication skills, and a natural ability to build lasting relationships. You'll take pride in accuracy, respond quickly to customer needs, and approach every interaction with a solutions-focused mindset. With e-commerce experience and a passion for leveraging AI and innovative technologies, you'll also help us find new ways to improve efficiency and elevate the customer experience. If you're proactive, tech-savvy, and always looking for ways to make things better, we'd love to hear from you!

Our Company: Trudell Healthcare Solutions Inc. is a Canadian, family-owned clinical and service-oriented distributor providing unique, innovative products to select segments of the Canadian healthcare market. With a skilled, knowledgeable and motivated team, the company is committed to exceeding our customers’ expectations in delivering cost effective solutions to improve patient outcomes.

The Position: To provide excellent customer service and maintain strong professional relationships with customers, sales team and internal departments. This position is responsible for handling orders, investigating and resolving customer inquiries. This position supports region specific inside sales activities as required and contributes to the service levels by providing insights into customer order exceptions and works to eliminate obstacles to order fulfilment.

What We Offer:
In addition to fair and equitable compensation and the excitement of working for a growing and reputable company, we offer:

Challenging careers that provide the opportunity to learn constantly
Clear, consistent, and demonstrated values
A positive and motivating Corporate Culture
Encouraged Professional Development
Employee Recognition for Milestone Anniversaries
Regular Performance Appraisals
Regular Salary Reviews
Paid Sick Days
3 weeks paid vacation to start
Comprehensive Group Family Benefits including:

- Health and Dental Benefits
- Pension Plan
- Life Insurance
- Employee Assistance Plan
- Disability Insurance
- Out of Country Insurance Coverage

Key Responsibilities:

Customer Experience

Ensures customer satisfaction is maintained while responding proactively to orders or concerns.
Maintain systems continuity through coordination of information exchange and accuracy of data.

Communication

Ensure communication is effective, and appropriate personnel are advised of delays, outstanding needs, or conflicts as required.
Facilitate resolution of customer concerns ensuring quality of product and service is maintained.

Administration

Ensure quotes offered are distributed in a timely manner with appropriate approval and acceptance by THS.
Ensure cooperation with special projects as required.
Collaborate with other functional areas across THS to resolve issues and seek out new ways to improve the business.

As an ideal candidate, you have:

College diploma in Business or equivalent.
One (1) to three (3) years in a Customer Experience role.
Data entry experience.
Demonstrated proficiency in Microsoft suite of products.
ERP systems experience is an asset.
E-commerce experience is an asset.
Experience and comfort using AI tools is preferred.
Experience in a healthcare environment would be preferred.
Strong interpersonal skills.
Strong communication skills, both written and oral.
Fluent in French both written and oral an asset.

Essential Duties:

Fluent in English both written and oral
Long periods of seated and computer work

Working Conditions:

Office Setting at our London Facility.
Frequent interruptions.

Compensation based on a regular work week of thirty-seven and one half (37.5) working hours, with additional working hours as required to meet ongoing business demands and to fulfill job responsibilities.
Overtime eligible.

Since 1922, Trudell Medical Marketing Limited, a member of the Trudell Medical Group, has been a stable and financially sound Canadian-based employer, headquartered in London, Ontario. For over 100 years, we have enjoyed the reputation of being successful and trustworthy in the eyes of our customers, our suppliers and our staff. We are passionate about selling, servicing and distributing technologically advanced Critical Care and Respiratory products and state-of-the-art Operating Room products to hospitals across Canada.

We thank all applicants for their interest in joining our team. Only those to be interviewed will be contacted.

Trudell Healthcare Solutions is committed to providing fair and equitable compensation opportunities to all teammates. The range displayed on each job posting reflects the target for new hire salaries for the advertised position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant professional, lived experience, and/or work location. Our compensation policies and practices are designed to allow our colleagues’ growth and salary progression as they develop in their role. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide specific details for this role and share more information about our total rewards package.

As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team.

Trudell Healthcare Solutions is an equal opportunity employer it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodation during the recruitment process, please let us know.

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More about this job

Responsibilities

The Customer Experience Representative is responsible for handling orders, resolving customer inquiries, and maintaining strong professional relationships with customers and internal departments. They also support inside sales activities and collaborate across functional areas to improve business processes and order fulfillment.

Requirements

The ideal candidate holds a college diploma in Business and has one to three years of experience in a customer experience role. Proficiency in Microsoft Office, data entry, and strong communication skills are required, with experience in ERP, e-commerce, and AI tools considered assets.

Skills

Customer service
Data entry
Communication
Relationship building
Problem solving
Microsoft suite
ERP systems
E-commerce
AI tools
Order fulfillment
Inside sales
Time management
Attention to detail
Interpersonal skills

Benefits

Health benefits
Dental benefits
Pension plan
Life insurance
Employee assistance plan
Disability insurance
Out of country insurance coverage
Paid sick days
3 weeks paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Healthcare
Distribution
Order Management
Inside Sales
ERP
E-commerce
AI Tools
Data Entry
Microsoft Suite
Customer Satisfaction
Order Fulfillment
Clinical Products
Critical Care
Respiratory Products
Operating Room Products
Administrative
Relationship Management
Problem Resolution
Business Administration

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