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Added 4 mins ago
BS
French Bilingual Business Development Representative
Bilingual Source
Concord, ON
- $55,000 to $60,000 CAD / year
- Full-time
Our client, an established Canadian-owned wholesale distribution company, is looking for a Bilingual Business Development Representative to join its growing sales team in Concord, Ontario.
Added 4 mins ago
BC
Inside Sales Representative
Bunzl Canada
Moncton, NB
- Full-time
We are seeking a dynamic and results-driven Portfolio Sales Representative (Inside Sales) to drive revenue and margin growth by expanding share-of-wallet within existing accounts and…
Added 34 mins ago
KS
Field Sales Representative
Kognitive Sales Solutions
Calgary, AB
- Full-time
Kognitive Sales Solutions is growing its in-store sales team and we are looking for driven, personable individuals who thrive in a retail environment. In this role you will work inside a…
Added 34 mins ago
KS
Sales Representative
Kognitive Sales Solutions
Windsor, ON
- Full-time
Kognitive Sales Solutions is growing its in-store sales team and we are looking for driven, personable individuals who thrive in a retail environment. In this role you will work inside a…
Added 34 mins ago
SB
Représentant.e des ventes
Sleeman Breweries Ltd.
Quebec, QC · Sherbrooke, QC
- Full-time
Within the assigned sales territory, the Sales Representative represents Sleeman Breweries and grows portfolio presence in the trade. This role drives volume and gross margin performance by…
Added 1 hour ago
KS
Field Sales Representative
Kognitive Sales Solutions
Windsor, ON
- Full-time
Are you someone who lights up a room and genuinely enjoys connecting with people? Kognitive Sales Solutions is hiring Retail Sales Representatives across Canada to represent one of the…
Added 1 hour ago
Sales Support Specialist - Bilingual
Mettler Toledo
Mississauga, ON
As our Inside Sales Representative, you will play a critical role in driving growth and enabling the success of our Field Sales Organization. In this role, you will serve as both a trusted…
Added 1 hour ago
GF
Overnight Customer Service Representative (Motivator) – Bradford Holland and Sideroad 10
GoodLife Fitness
Canada
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 2 hours ago
TH
Associé(e) à la mise en marché - Temps partiel
The Home Depot
Canada
- Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 4 hours ago
C
Customer Service / Inside Sales Rep (On-Site)
Concentrix
Oshawa, ON
- Full-time
Join a world-class team in Oshawa, ON, as a Customer Service / Inside Sales Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 6 hours ago
NA
Territory Manager
Newfoundland and Labrador Dairy Co-operative
St. John's, NL
- Full-time
Ideally, we are looking for an outgoing sales representative who is eager to learn and enjoys a fast-paced environment.
Added 12 hours ago
C
Leader, GVS Inside Sales - Canada
Cisco
Montreal, QC
- Full-time
…and future hiring needs. If you are passionate about leading inside sales teams, we encourage you to apply at any…
Added 12 hours ago
SD
Customer Service Representative
SRS Distribution Inc.
Maple, ON
- Full-time
The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment.…
Added 15 hours ago
HP
Commercial Account Manager - Networking
Hewlett Packard Enterprise
Calgary, AB
- Full-time
You'll focus on larger deals/opportunities and value and/or volume portfolio management, selling a range of company products and solutions - supported by presales and inside sales resources.
Added 17 hours ago
S
Bilingual French + English Inside Sales Representative
Sage
Toronto, ON
- Contract
As a Bilingual French + English Inside Sales Representative, you will connect with prospective and existing customers across Canada in both French and English, understand their business…
Added 18 hours ago
MK
Business Development Representative
Merit Kitchens Ltd.
Surrey, BC
- $60,000 to $65,000 CAD / year
- Full-time
The Business Development Representative (BDR) is responsible for driving new business growth by expanding Merit Kitchens’ dealer network and developing new business opportunities across…
Added 18 hours ago
BI
Sales Representative- Entry Level
bisco industries
Dorval, QC
- Full-time
…currently are looking for motivated individuals to work in our sales facilities. Bisco Industries believes our people are our greatest asset and we have an exciting long-term career…
Added 19 hours ago
W
Senior Representative - Inside Sales
Wesco
Nanaimo, BC
- Full-time
As a Senior Representative - Inside Sales, you will interact with existing customers to increase sales of the Company's products and/or services. You will obtain, create, and and up-selling…
Added 19 hours ago
AA
Sales Pro
Advance Auto Parts
Clarenville, NL
- Full-time
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable…
Added 20 hours ago
Bilingual Wealth Management Intern (Student/New Grad)
The Canada Life Assurance Company
Montreal, QC
Work closely with the external wholesaler (Regional Sales Manager) and inside wholesaler (Regional Sales Representative)
Added 20 hours ago
0
Inside Sales Representative
0229f850-4aff-4275-beb3-9bf6c8fb1f1c
Ajax, ON · Mississauga, ON
- Full-time
Proactive and results-driven Inside Sales Representative to focus on renewing service contracts and maintaining strong relationships with existing customers. In this role, you will be…
Added 22 hours ago
AS
Inside Sales Representative/Shipper (90023)
ABC Supply Co., Inc.
Sarnia, ON
- Full-time
…ABC's expansion into Canada, we are looking for a talented, Inside Sales Associate/Warehouse Material Handler to join our…
Added 22 hours ago
AG
Inside Sales Representative
ATCO Group
Ottawa, ON
- Full-time
As an Inside Sales Representative you will have the benefit of marketing available fleet products along with ATCO’s manufacturing capabilities to build from scratch. This is a competitive…
Added 1 day ago
RM
Inside Sales Representative
Rochester Midland Corporation
Ajax, ON
- Full-time
Proactive and results-driven Inside Sales Representative to focus on renewing service contracts and maintaining strong relationships with existing customers. In this role, you will be…
Added 1 day ago
HL
Technical Sales Representative
Hydrasurvey Ltd.
Calgary, AB
- Full-time
As our Technical Sales Representative, you’ll increase revenue across Canada and the U.S., build strong client relationships and lead the entire sales cycle to help shape our North American…

Trudell Medical Group

Customer Experience Representative

London, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Are you passionate about delivering exceptional customer experiences, thriving in a fast-paced environment, and finding smarter ways to get things done? We at Trudell Healthcare Solutions are looking for a dynamic, detail-oriented Customer Experience Representative who brings a strong sense of urgency, exceptional communication skills, and a natural ability to build lasting relationships. You'll take pride in accuracy, respond quickly to customer needs, and approach every interaction with a solutions-focused mindset. With e-commerce experience and a passion for leveraging AI and innovative technologies, you'll also help us find new ways to improve efficiency and elevate the customer experience. If you're proactive, tech-savvy, and always looking for ways to make things better, we'd love to hear from you!

Our Company: Trudell Healthcare Solutions Inc. is a Canadian, family-owned clinical and service-oriented distributor providing unique, innovative products to select segments of the Canadian healthcare market. With a skilled, knowledgeable and motivated team, the company is committed to exceeding our customers’ expectations in delivering cost effective solutions to improve patient outcomes.

The Position: To provide excellent customer service and maintain strong professional relationships with customers, sales team and internal departments. This position is responsible for handling orders, investigating and resolving customer inquiries. This position supports region specific inside sales activities as required and contributes to the service levels by providing insights into customer order exceptions and works to eliminate obstacles to order fulfilment.

What We Offer:
In addition to fair and equitable compensation and the excitement of working for a growing and reputable company, we offer:

Challenging careers that provide the opportunity to learn constantly
Clear, consistent, and demonstrated values
A positive and motivating Corporate Culture
Encouraged Professional Development
Employee Recognition for Milestone Anniversaries
Regular Performance Appraisals
Regular Salary Reviews
Paid Sick Days
3 weeks paid vacation to start
Comprehensive Group Family Benefits including:

- Health and Dental Benefits
- Pension Plan
- Life Insurance
- Employee Assistance Plan
- Disability Insurance
- Out of Country Insurance Coverage

Key Responsibilities:

Customer Experience

Ensures customer satisfaction is maintained while responding proactively to orders or concerns.
Maintain systems continuity through coordination of information exchange and accuracy of data.

Communication

Ensure communication is effective, and appropriate personnel are advised of delays, outstanding needs, or conflicts as required.
Facilitate resolution of customer concerns ensuring quality of product and service is maintained.

Administration

Ensure quotes offered are distributed in a timely manner with appropriate approval and acceptance by THS.
Ensure cooperation with special projects as required.
Collaborate with other functional areas across THS to resolve issues and seek out new ways to improve the business.

As an ideal candidate, you have:

College diploma in Business or equivalent.
One (1) to three (3) years in a Customer Experience role.
Data entry experience.
Demonstrated proficiency in Microsoft suite of products.
ERP systems experience is an asset.
E-commerce experience is an asset.
Experience and comfort using AI tools is preferred.
Experience in a healthcare environment would be preferred.
Strong interpersonal skills.
Strong communication skills, both written and oral.
Fluent in French both written and oral an asset.

Essential Duties:

Fluent in English both written and oral
Long periods of seated and computer work

Working Conditions:

Office Setting at our London Facility.
Frequent interruptions.

Compensation based on a regular work week of thirty-seven and one half (37.5) working hours, with additional working hours as required to meet ongoing business demands and to fulfill job responsibilities.
Overtime eligible.

Since 1922, Trudell Medical Marketing Limited, a member of the Trudell Medical Group, has been a stable and financially sound Canadian-based employer, headquartered in London, Ontario. For over 100 years, we have enjoyed the reputation of being successful and trustworthy in the eyes of our customers, our suppliers and our staff. We are passionate about selling, servicing and distributing technologically advanced Critical Care and Respiratory products and state-of-the-art Operating Room products to hospitals across Canada.

We thank all applicants for their interest in joining our team. Only those to be interviewed will be contacted.

Trudell Healthcare Solutions is committed to providing fair and equitable compensation opportunities to all teammates. The range displayed on each job posting reflects the target for new hire salaries for the advertised position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant professional, lived experience, and/or work location. Our compensation policies and practices are designed to allow our colleagues’ growth and salary progression as they develop in their role. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide specific details for this role and share more information about our total rewards package.

As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team.

Trudell Healthcare Solutions is an equal opportunity employer it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodation during the recruitment process, please let us know.

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More about this job

Responsibilities

The Customer Experience Representative is responsible for handling orders, resolving customer inquiries, and maintaining strong professional relationships with customers and internal departments. They also support inside sales activities and collaborate across functional areas to improve business processes and order fulfillment.

Requirements

The ideal candidate holds a college diploma in Business and has one to three years of experience in a customer experience role. Proficiency in Microsoft Office, data entry, and strong communication skills are required, with experience in ERP, e-commerce, and AI tools considered assets.

Skills

Customer service
Data entry
Communication
Relationship building
Problem solving
Microsoft suite
ERP systems
E-commerce
AI tools
Order fulfillment
Inside sales
Time management
Attention to detail
Interpersonal skills

Benefits

Health benefits
Dental benefits
Pension plan
Life insurance
Employee assistance plan
Disability insurance
Out of country insurance coverage
Paid sick days
3 weeks paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Healthcare
Distribution
Order Management
Inside Sales
ERP
E-commerce
AI Tools
Data Entry
Microsoft Suite
Customer Satisfaction
Order Fulfillment
Clinical Products
Critical Care
Respiratory Products
Operating Room Products
Administrative
Relationship Management
Problem Resolution
Business Administration

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