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Added 8 mins ago
MS
EV Business Representative
McGill St Laurent
Montreal, QC
- Full-time
Previous experience in sales, business development, or prospecting is an asset;
Added 8 mins ago
MS
Business Development Representative - Lumber
McGill St Laurent
Montreal, QC
- Full-time
As a Business Development Representative, you are the engine of our growth. Your mission is to open doors: identify and approach new suppliers and buyers, qualify opportunities, and turn…
Added 8 mins ago
0
Inside Sales Representative
0229f850-4aff-4275-beb3-9bf6c8fb1f1c
Ajax, ON · Mississauga, ON
- Full-time
Proactive and results-driven Inside Sales Representative to focus on renewing service contracts and maintaining strong relationships with existing customers. In this role, you will be…
Added 22 mins ago
C
Financial Advisor CIRO-ID
CIBC
London, ON
- Full-time
Business development - Deeply understand your local market and potential client base to create a comprehensive sales plan that will convert leads into new clients. Use your strong…
Added 22 mins ago
C
Financial Services Representative - Sherbrooke
CIBC
Sherbrooke, QC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 22 mins ago
C
Financial Services Representative - Lachine
CIBC
Montreal, QC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 22 mins ago
C
Financial Services Representative - Lévis
CIBC
Levis, QC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 22 mins ago
C
Financial Services Representative - Senneterre
CIBC
Senneterre, QC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 22 mins ago
C
Financial Services Representative - Montreal Marché Central
CIBC
Montreal, QC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 22 mins ago
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
…mergers & acquisitions); fixed income and equity underwriting, sales, trading and research; prime services (prime brokerage and stock lending); foreign exchange sales and trading; commodity…
Added 22 mins ago
SS
Sales Representative
Simple Staffing
Remote, Canada
- $70,000 to $1,000,000 USD / year
- Full-time
- Remote
At OSL, we hire passionate, driven people to be those sales leaders and who are ready for their next big career move. OSL people are professional, willing to adapt and learn new skills, and…
Added 22 mins ago
GF
District Sales Representative
Gordon Food Service
Ajax, ON · Ottawa, ON
- Full-time
…handling order management, delivery coordination, and relationship development in an assigned territory. Focus on expanding existing customer relationships and securing new business by…
Added 23 mins ago
MS
EV Business Representative
McGill St Laurent
Montreal, QC
- Full-time
Previous experience in sales, business development, or prospecting is an asset;
Added 37 mins ago
MF
Manager, Mortgage Operations
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto, ON
- Other
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 53 mins ago
S
Business Development Representative
Shakudo
Toronto, ON
- Full-time
As we continue to grow, we're in search of exceptional Business Development Representatives (BDR), tasked with leading our outbound efforts in our target industries. As a BDR, your role…
Added 1 hour ago
MS
Business Development Representative - Grain
McGill St Laurent
Montreal, QC
- Full-time
Experience in B2B sales, business development, agriculture, logistics, distribution or a commission-based environment is an asset
Added 1 hour ago
SL
Wealth Sales Representative
Sun Life
Calgary, AB
- Full-time
Generate sales and lead development through proactive outbound telephone calls and email communications
Added 1 hour ago
A
Product - Senior Manager/Manager, Product Distribution & Transportation
Aritzia
Vancouver, BC
- Full-time
…role in ensuring that inventory is well-balanced to maximize sales & sell-through. This role will elevate your technical & analytical capabilities as you learn how a sophisticated,…
Added 1 hour ago
AA
Commercial Account Manager
Advance Auto Parts
Longueuil, QC
- Full-time
Implement new Commercial Sales programs, as well as support current programs
Added 1 hour ago
GF
Representative, District Sales (Windsor)
Gordon Food Service
Windsor, ON
- Full-time
…handling order management, delivery coordination, and relationship development in an assigned territory. Focus on expanding existing customer relationships and securing new business by…
Added 1 hour ago
Service Sales Representative - First Aid and Safety
Cintas
Mississauga, ON
Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and…
Added 1 hour ago
AS
Inside Sales Representative/Shipper (90023)
ABC Supply Co., Inc.
Sarnia, ON
- Full-time
Proven experience in sales or business development, preferably in an inside sales role.
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 hour ago
GS
Business Development Representative - Grain
Grain St Laurent
Montreal, QC
- Full-time
Experience in B2B sales, business development, agriculture, logistics, distribution or a commission-based environment is an asset
Added 1 hour ago
O
Gestionnaire de Territoire, Dermatologie, Région Québec-Est | Territory Manager - Dermatology, Eastern Quebec Region
Organon
Kirkland, QC
- Full-time
· Experienced and proven results as a pharmaceutical specialty sales representative

Trudell Medical Group

Customer Experience Representative

London, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Are you passionate about delivering exceptional customer experiences, thriving in a fast-paced environment, and finding smarter ways to get things done? We at Trudell Healthcare Solutions are looking for a dynamic, detail-oriented Customer Experience Representative who brings a strong sense of urgency, exceptional communication skills, and a natural ability to build lasting relationships. You'll take pride in accuracy, respond quickly to customer needs, and approach every interaction with a solutions-focused mindset. With e-commerce experience and a passion for leveraging AI and innovative technologies, you'll also help us find new ways to improve efficiency and elevate the customer experience. If you're proactive, tech-savvy, and always looking for ways to make things better, we'd love to hear from you!

Our Company: Trudell Healthcare Solutions Inc. is a Canadian, family-owned clinical and service-oriented distributor providing unique, innovative products to select segments of the Canadian healthcare market. With a skilled, knowledgeable and motivated team, the company is committed to exceeding our customers’ expectations in delivering cost effective solutions to improve patient outcomes.

The Position: To provide excellent customer service and maintain strong professional relationships with customers, sales team and internal departments. This position is responsible for handling orders, investigating and resolving customer inquiries. This position supports region specific inside sales activities as required and contributes to the service levels by providing insights into customer order exceptions and works to eliminate obstacles to order fulfilment.

What We Offer:
In addition to fair and equitable compensation and the excitement of working for a growing and reputable company, we offer:

Challenging careers that provide the opportunity to learn constantly
Clear, consistent, and demonstrated values
A positive and motivating Corporate Culture
Encouraged Professional Development
Employee Recognition for Milestone Anniversaries
Regular Performance Appraisals
Regular Salary Reviews
Paid Sick Days
3 weeks paid vacation to start
Comprehensive Group Family Benefits including:

- Health and Dental Benefits
- Pension Plan
- Life Insurance
- Employee Assistance Plan
- Disability Insurance
- Out of Country Insurance Coverage

Key Responsibilities:

Customer Experience

Ensures customer satisfaction is maintained while responding proactively to orders or concerns.
Maintain systems continuity through coordination of information exchange and accuracy of data.

Communication

Ensure communication is effective, and appropriate personnel are advised of delays, outstanding needs, or conflicts as required.
Facilitate resolution of customer concerns ensuring quality of product and service is maintained.

Administration

Ensure quotes offered are distributed in a timely manner with appropriate approval and acceptance by THS.
Ensure cooperation with special projects as required.
Collaborate with other functional areas across THS to resolve issues and seek out new ways to improve the business.

As an ideal candidate, you have:

College diploma in Business or equivalent.
One (1) to three (3) years in a Customer Experience role.
Data entry experience.
Demonstrated proficiency in Microsoft suite of products.
ERP systems experience is an asset.
E-commerce experience is an asset.
Experience and comfort using AI tools is preferred.
Experience in a healthcare environment would be preferred.
Strong interpersonal skills.
Strong communication skills, both written and oral.
Fluent in French both written and oral an asset.

Essential Duties:

Fluent in English both written and oral
Long periods of seated and computer work

Working Conditions:

Office Setting at our London Facility.
Frequent interruptions.

Compensation based on a regular work week of thirty-seven and one half (37.5) working hours, with additional working hours as required to meet ongoing business demands and to fulfill job responsibilities.
Overtime eligible.

Since 1922, Trudell Medical Marketing Limited, a member of the Trudell Medical Group, has been a stable and financially sound Canadian-based employer, headquartered in London, Ontario. For over 100 years, we have enjoyed the reputation of being successful and trustworthy in the eyes of our customers, our suppliers and our staff. We are passionate about selling, servicing and distributing technologically advanced Critical Care and Respiratory products and state-of-the-art Operating Room products to hospitals across Canada.

We thank all applicants for their interest in joining our team. Only those to be interviewed will be contacted.

Trudell Healthcare Solutions is committed to providing fair and equitable compensation opportunities to all teammates. The range displayed on each job posting reflects the target for new hire salaries for the advertised position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant professional, lived experience, and/or work location. Our compensation policies and practices are designed to allow our colleagues’ growth and salary progression as they develop in their role. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide specific details for this role and share more information about our total rewards package.

As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team.

Trudell Healthcare Solutions is an equal opportunity employer it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodation during the recruitment process, please let us know.

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More about this job

Responsibilities

The Customer Experience Representative is responsible for handling orders, resolving customer inquiries, and maintaining strong professional relationships with customers and internal departments. They also support inside sales activities and collaborate across functional areas to improve business processes and order fulfillment.

Requirements

The ideal candidate holds a college diploma in Business and has one to three years of experience in a customer experience role. Proficiency in Microsoft Office, data entry, and strong communication skills are required, with experience in ERP, e-commerce, and AI tools considered assets.

Skills

Customer service
Data entry
Communication
Relationship building
Problem solving
Microsoft suite
ERP systems
E-commerce
AI tools
Order fulfillment
Inside sales
Time management
Attention to detail
Interpersonal skills

Benefits

Health benefits
Dental benefits
Pension plan
Life insurance
Employee assistance plan
Disability insurance
Out of country insurance coverage
Paid sick days
3 weeks paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Healthcare
Distribution
Order Management
Inside Sales
ERP
E-commerce
AI Tools
Data Entry
Microsoft Suite
Customer Satisfaction
Order Fulfillment
Clinical Products
Critical Care
Respiratory Products
Operating Room Products
Administrative
Relationship Management
Problem Resolution
Business Administration

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