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Added 3 mins ago
AG
Inventory - Field Data Collector
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Added 3 mins ago
AG
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CC
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Added 3 mins ago
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Added 6 mins ago
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Added 8 mins ago
KF
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Added 8 mins ago
AT
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Added 8 mins ago
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Added 8 mins ago
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Added 8 mins ago
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Added 11 mins ago
Inside Sales Representative
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Added 11 mins ago
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Added 11 mins ago
KS
Sales Representative
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Added 11 mins ago
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Added 11 mins ago
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Enterprise Account Executive, Data Foundation (Informatica)
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Added 11 mins ago
CI
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Added 11 mins ago
Financial Advisor, Investment & Retirement Planning - Bayfield & Hanmer, Barrie
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Trudell Medical Group

Customer Experience Representative - German Speaking

St. John's, NL, Canada

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Applications open in a new tab.

Job details

Experience: 3–5 years of experience in a customer-facing role, including tracking and managing customer orders and enquiries.
Posting language: English
Posted: Oct 7, 2026

Original job description

At the Trudell Medical Group of Companies our vision is to provide patients throughout the world with medical devices and services that make their lives better. The Group manufactures and globally markets some of the leading brands in respiratory care, including the AeroChamber® brand of valved holding chambers, the Aerobika® brand of OPEP devices, and the AeroEclipse® brand of nebulizers. Trudell Medical Limited is the Corporate entity within the Trudell Medical Group of Companies and operates out of our offices in London, Ontario Canada.

Trudell Medical Limited is building a brand new Customer Experience team in St. John's, Newfoundland. Join the team and help build it, refine it, and watch it take off with one of Canada's Best Managed Companies.

We are looking for candidates who are able to communicate in German fluently at a professional level (speaking and writing).

**Must be available to work onsite at the St. John's, Newfoundland office 5 days per week.

ABOUT THIS ROLE

You’ll join our Customer Experience team as a friendly, reliable voice customers turn to for orders and enquiries.

You’ll report directly to the Manager, Customer Experience, and partner closely with Technical Support, commercial leads, and other internal teams to keep customers informed, orders moving, and revenue and margins protected.

HATS YOU WEAR

Customer Champion

You’re the knowledgeable, steady voice customers rely on from first enquiry to final delivery.

Deliver professional, responsive Patient First/Customer First service to internal and external customers.
Act as a reliable point of contact, providing clear, accurate and timely information throughout the order and enquiry lifecycle.
Proactively communicate delays, shortages and other issues affecting customer orders to customers and relevant commercial and internal stakeholders
Ensure technical enquiries are appropriately directed to the Technical Support team

Order Owner

You take orders from quote to invoice with accuracy customers and finance can count on.

Convert approved quotes to sales orders, and manage multi-channel orders within agreed timelines.
Keep pricing, billing, delivery, and customer information accurate across our ERP and related systems.
Process amendments, RMAs, credits, reinvoices, and manual invoices, plus market-specific work such as syringe recalibration for the U.S.

Problem Solver

You own the tricky queries through to resolution, and know when to bring others in.

Investigate and resolve routine and moderately complex order-to-invoice issues, including invoice disputes and pricing discrepancies.
Support the resolution of invoice disputes and other order-to-invoice issues
Identify recurring issues and work with relevant stakeholders to support sustainable resolution

Process Improver

You meet the standard every day, and help raise it for the team around you.

Consistently meet service levels and compliance requirements, including completing advisory notice actions accurately and on time.
Contribute to team measures like order accuracy, first-time resolution, query closure, and on-time delivery.
Spot recurring issues, share trends with colleagues, and recommend improvements that make things better for customers and the team.

MUST HAVE

3–5 years of experience in a customer-facing role, including tracking and managing customer orders and enquiries.
Hands-on experience with ERP and CRM systems, and strong proficiency across the Microsoft suite.
Good understanding of invoicing – order entry, accounts receivable, and basic accounting principles – and how it connects to the customer experience.
Ability to investigate and resolve moderately complex customer, order, and operational issues, and to recognize when a matter needs to be escalated.
Excellent written and verbal communication skills, including staying professional when managing dissatisfaction or challenging conversations.
A detail-oriented approach, backed by strong problem-solving and organizational skills.
An eye for recurring issues and opportunities to improve processes, customer experience, and operational efficiency.
Experience working in a Patient First/Customer First environment.
Native-level proficiency in German, Italian, or English, as required by the markets you support.

NICE TO HAVE

Previous experience in a healthcare or medtech environment.
Experience supporting customers across international markets and time zones, particularly Germany and the United States.

Trudell Medical Limited has been named one of Canada’s Best Managed Companies each year since 2022. The award is a mark of excellence for privately-owned Canadian companies.

Trudell Medical Limited is committed to providing fair and equitable compensation opportunities to all teammates. The range displayed on each job posting reflects the target for new hire salaries for the advertised position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant professional, lived experience, and/or work location. Our compensation policies and practices are designed to allow our colleagues’ growth and salary progression as they develop in their role. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide specific details for this role and share more information about our total rewards package.

As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team.

We are an equal opportunity employer and it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodations during the recruitment process, please let us know.

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More about this job

Responsibilities

The Customer Experience Representative will act as a primary point of contact for customers, managing the full order-to-invoice lifecycle and resolving inquiries. They will collaborate with internal teams to ensure accurate order processing, timely communication, and high-quality service delivery.

Requirements

Candidates must have 3–5 years of experience in a customer-facing role with proficiency in ERP/CRM systems and Microsoft Office. Native-level fluency in German is required, along with strong organizational skills and the ability to work onsite in St. John's.

Skills

German language proficiency
Customer service
Order management
ERP systems
CRM systems
Microsoft suite
Invoicing
Accounts receivable
Problem solving
Communication skills
Technical support
Data entry
Conflict resolution
Organizational skills
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Order Management
ERP
CRM
Microsoft Suite
Invoicing
Accounts Receivable
Medtech
Healthcare
Order Entry
RMA
Technical Support
Patient First
Customer First
Order-to-invoice
Pricing Discrepancies
Compliance
Operational Efficiency

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