Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 8 mins ago
S
Project Controller
Stantec
Toronto, ON
- Full-time
…setup, financial and schedule monitoring, forecasting, change management, reporting, quality processes, and project documentation from project initiation through closeout. The successful…
Added 8 mins ago
MF
Senior Project Manager
Magnet Forensics
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
The Senior Project Manager will play a key role in driving complex, high-visibility initiatives across Magnet Forensics. Working across teams and functions, you’ll bring structure to…
Added 8 mins ago
SC
chef de quart - Store# 75082, 1950 WILFRID-HAMEL
Starbucks Coffee Company
Quebec, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 38 mins ago
W
(CAN) Self Checkout Attendant (Part Time - Temporary)
Walmart
London, ON
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 38 mins ago
Engineering Manager, Quality & Developer Experience - LUS
Lyft
Montreal, QC
We're looking for an engineering manager to lead the team that makes it possible for every LUS engineering team to ship with speed and confidence. This team owns how we build quality into…
Added 1 hour ago
GC
Character Artist - EA Sports FC
Game Companies
Vancouver, BC
- Full-time
The EA SPORTS ART team is a global community of content creators covering Characters, Environments, Lighting, Project Management, Technical Art, and Visual Effects. Fueled by imagination…
Added 1 hour ago
LH
PHYT-Physiotherapist
Lifemark Health Group
Victoria, BC
- $46.95 to $63.61 CAD / hour
- Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 1 hour ago
LH
Physiotherapist
Lifemark Health Group
Victoria, BC
- $100,000 to $131,000 CAD / year
- Full-time
…with a specialty in pelvic, vestibular, and concussion health management. Our team is composed of registered physiotherapists, massage therapists, occupational therapists, psychologists,…
Added 1 hour ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Victoria, BC
- $60 to $72 CAD / hour
- Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 1 hour ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Thunder Bay, ON
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
V
Manager, Exploration
Vale
Canada
- Full-time
We are currently seeking a Manager, Exploration to join our Exploration team in Voisey’s Bay, Labrador, a fly-in fly-out operation · Professional Geoscientist (P.Geo.) designation or eligibility for registration is required
Added 1 hour ago
MA
Oliver Wyman - Sr. Analyst, Associate Team Lead; Team Lead; Director-Data and Analytics (DNA) - Toronto
Marsh Agency
Toronto, ON
- Full-time
Oliver Wyman is a global management consultancy working across all areas of industry, financial services, government, and non-profit organizations. Clients approach us with their most…
Added 1 hour ago
TJ
Learning and Development Advisor
The Jenkins Group of Companies
Halifax, NS
- Full-time
Facilitate information sessions for employees and managers on how we work, including, performance management, immigration, disability and accommodation processes, benefit renewals, and how…
Added 1 hour ago
MA
IAM RBAC Business Solution Analyst Lead
Marsh Agency
Toronto, ON
- Full-time
…improve access governance, strengthen security, and make access management more efficient and…
Added 1 hour ago
MA
Executive Rewards Senior Associate & Project Manager
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 hour ago
A
Environmental Compliance Manager, EU EAP Field
Amazon
SK
- Full-time
…environmental media - energy, air emissions, stormwater, waste management, and wastewater discharge - turning regulatory requirements into clear, practical guidance for site…
Added 1 hour ago
MA
Oliver Wyman Actuarial - Senior Manager - Life Practice
Marsh Agency
Toronto, ON
- Full-time
As a Senior Manager, you will work directly with Partners, senior client executives, and industry leaders on high-impact engagements. You will serve as the day-to-day leader on complex…
Added 1 hour ago
MA
Technology Delivery Lead, Enterprise AI
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 hour ago
WC
PHARMACY ASSISTANT
Walmart Canada
Portage la Prairie, MB
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 1 hour ago
WC
(CAN) Pharmacy Assistant (Full Time)
Walmart Canada
London, ON
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 1 hour ago
L
Territory Manager - Healthcare
Linde
Moncton, NB
- Full-time
Territory Manager - Healthcare (14 Monthcontract)
Added 1 hour ago
L
Equipment Engineer
Linde
Mississauga, ON
- Full-time
…Mississauga, Ontario reporting to the Customer Service Engineering…
Added 1 hour ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Smithers, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 hour ago
RU
Oracle NetSuite Client Success Manager
RSM US LLP
Vancouver, BC
- Full-time
Manages the scope, budget, and controls change management of the project
Added 2 hours ago
Eyecare Sales Associate
EssilorLuxottica Group
Surrey, BC · South Surrey, BC
Informs management of potential safety opportunities.

Trudell Medical Group

Customer Experience Representative - Italian Speaking

St. John's, NL, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: 3–5 years of experience in a customer-facing role, including tracking and managing customer orders and enquiries.
Posting language: English
Posted: Oct 7, 2026

Original job description

At the Trudell Medical Group of Companies our vision is to provide patients throughout the world with medical devices and services that make their lives better. The Group manufactures and globally markets some of the leading brands in respiratory care, including the AeroChamber® brand of valved holding chambers, the Aerobika® brand of OPEP devices, and the AeroEclipse® brand of nebulizers. Trudell Medical Limited is the Corporate entity within the Trudell Medical Group of Companies and operates out of our offices in London, Ontario Canada.

Trudell Medical Limited is building a brand new Customer Experience team in St. John's, Newfoundland. Join the team and help build it, refine it, and watch it take off with one of Canada's Best Managed Companies.

We are looking for candidates who are able to communicate in Italian fluently at a professional level (speaking and writing).

**Must be available to work onsite at the St. John's, Newfoundland office 5 days per week.

ABOUT THIS ROLE

You’ll join our Customer Experience team as a friendly, reliable voice customers turn to for orders and enquiries.

You’ll report directly to the Manager, Customer Experience, and partner closely with Technical Support, commercial leads, and other internal teams to keep customers informed, orders moving, and revenue and margins protected.

HATS YOU WEAR

Customer Champion

You’re the knowledgeable, steady voice customers rely on from first enquiry to final delivery.

Deliver professional, responsive Patient First/Customer First service to internal and external customers.
Act as a reliable point of contact, providing clear, accurate and timely information throughout the order and enquiry lifecycle.
Proactively communicate delays, shortages and other issues affecting customer orders to customers and relevant commercial and internal stakeholders
Ensure technical enquiries are appropriately directed to the Technical Support team

Order Owner

You take orders from quote to invoice with accuracy customers and finance can count on.

Convert approved quotes to sales orders, and manage multi-channel orders within agreed timelines.
Keep pricing, billing, delivery, and customer information accurate across our ERP and related systems.
Process amendments, RMAs, credits, reinvoices, and manual invoices, plus market-specific work such as syringe recalibration for the U.S.

Problem Solver

You own the tricky queries through to resolution, and know when to bring others in.

Investigate and resolve routine and moderately complex order-to-invoice issues, including invoice disputes and pricing discrepancies.
Support the resolution of invoice disputes and other order-to-invoice issues
Identify recurring issues and work with relevant stakeholders to support sustainable resolution

Process Improver

You meet the standard every day, and help raise it for the team around you.

Consistently meet service levels and compliance requirements, including completing advisory notice actions accurately and on time.
Contribute to team measures like order accuracy, first-time resolution, query closure, and on-time delivery.
Spot recurring issues, share trends with colleagues, and recommend improvements that make things better for customers and the team.

MUST HAVE

3–5 years of experience in a customer-facing role, including tracking and managing customer orders and enquiries.
Hands-on experience with ERP and CRM systems, and strong proficiency across the Microsoft suite.
Good understanding of invoicing – order entry, accounts receivable, and basic accounting principles – and how it connects to the customer experience.
Ability to investigate and resolve moderately complex customer, order, and operational issues, and to recognize when a matter needs to be escalated.
Excellent written and verbal communication skills, including staying professional when managing dissatisfaction or challenging conversations.
A detail-oriented approach, backed by strong problem-solving and organizational skills.
An eye for recurring issues and opportunities to improve processes, customer experience, and operational efficiency.
Experience working in a Patient First/Customer First environment.
Native-level proficiency in German, Italian, or English, as required by the markets you support.

NICE TO HAVE

Previous experience in a healthcare or medtech environment.
Experience supporting customers across international markets and time zones, particularly Germany and the United States.

Trudell Medical Limited has been named one of Canada’s Best Managed Companies each year since 2022. The award is a mark of excellence for privately-owned Canadian companies.

Trudell Medical Limited is committed to providing fair and equitable compensation opportunities to all teammates. The range displayed on each job posting reflects the target for new hire salaries for the advertised position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant professional, lived experience, and/or work location. Our compensation policies and practices are designed to allow our colleagues’ growth and salary progression as they develop in their role. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide specific details for this role and share more information about our total rewards package.

As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team.

We are an equal opportunity employer and it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodations during the recruitment process, please let us know.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Experience Representative will manage the end-to-end order process while serving as a primary point of contact for customer inquiries. They will collaborate with internal teams to resolve order issues, maintain accurate documentation, and ensure high-quality service standards.

Requirements

Candidates must have 3-5 years of experience in a customer-facing role with proficiency in ERP and CRM systems. Fluency in Italian and the ability to work onsite in St. John's, Newfoundland, 5 days per week are mandatory.

Skills

Italian language
Customer service
Order management
ERP systems
CRM systems
Microsoft suite
Invoicing
Accounts receivable
Problem solving
Communication
Technical support
Order entry
Data accuracy
Conflict resolution
Process improvement

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Order-to-invoice
ERP
CRM
Microsoft Office
Accounts Receivable
Medtech
Healthcare
Order Accuracy
Technical Support
Invoicing
Process Improvement
Compliance
Patient First
Customer First
Italian Speaking
Order Entry
RMA
Billing
Pricing

Report this job

Work requirements

Jobs in Canada