Jobs in Canada

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Added 51 mins ago
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Customer Care Representative
PheedLoop
Toronto, ON
- Full-time
As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:
Added 1 hour ago
BB
Pharmaceutical Sales Representative - Contract
Biocon Biologics
Montreal, QC
- Contract
Job Title: Pharmaceutical Sales Representative
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 3 hours ago
NC
Inside Sales Representative
NABCO Canada Inc.
AB · Alberta, Canada
- Full-time
The Inside Sales Representative is primarily responsible for supporting distributor and dealer customers of NABCO product with timely quotes, pricing, product information and accurate order…
Added 4 hours ago
CH
销售
CHROMOTEC HOLDINGS LIMITED
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Manage the full sales cycle from lead generation to deal closure.
Added 5 hours ago
HM
Demand Planning Analyst
Highline Mushrooms
Leamington, ON
- $75,000 to $95,000 CAD / year
- Full-time
…closely with the Corporate Supply Chain Demand Manager, and our Sales and Marketing teams, this role plays an important part in understanding market trends, evaluating business…
Added 5 hours ago
IF
Conseiller(ère) en location – Programme de développement en gestion (Anjou)
Impact Fulfillment Services
Montreal, QC
- Full-time
Added 6 hours ago
WS
Inside Sales Representative - B2B
WonderFil Specialty Threads
Calgary, AB
- Full-time
Role Description The Inside Sales Representative – B2B is a full-time, on-site role based in Calgary, AB. This position is responsible for managing and growing relationships with business…
Added 6 hours ago
D
Wealth Management Advisor
Desjardins
Levis, QC · Caisse Desjardins de la Chaudière
- Full-time
Mutual fund representative certificate – Autorité des marchés financiers
Added 6 hours ago
BB
Senior Microsoft Sales Associate
Best Buy Canada
Calgary, AB
- Full-time
PandoLogic. Keywords: Sales Representative, Location: Calgary, AB - T2R 0Y7
Added 6 hours ago
MI
CN - Vendor Managed Inventory Specialist
MSC Industrial Supply Co.
Wawa, ON
- Full-time
Provides communication and feedback to the sales representative and supervisor as appropriate to ensure full customer satisfaction.
Added 6 hours ago
O
Inside Sales Representative
OPENLANE
Saskatoon, SK
- Full-time
We are seeking an Inside Sales Representative with experience in maintaining and increasing dealer consignment and purchase activity. You will be part of an Inside Sales team responsible…
Added 6 hours ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Mississauga, ON
- Full-time
This position is responsible for leading the Canadian Sales, Solutions, and Strategic Business Development teams under the Managing Director. The Director drives sales growth, expands…
Added 6 hours ago
1
Founding Enterprise Account Executive (Outbound & Growth) - Novilo
15Rock
Toronto, ON
- Full-time
Proven Self-Sourced Track Record: 4–8+ years of full-cycle B2B enterprise software sales experience, including 2+ years in an early-stage (Seed to Series B) environment where you personally…
Added 7 hours ago
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Outside Sales Representative-EN
Guillevin
Mississauga, ON
- Full-time
Strong sales skills and a good track record for generating results.
Added 7 hours ago
A
Regional Channel Representative - Western Region
ABB
Calgary, AB
- Full-time
The Smart Building & Smart Power Regional Channel Representative manages the operational and partner-facing side of channel business. This role handles channel operations, inventory…
Added 7 hours ago
BB
Technicien II en sécurité/ Technician II Security
Bosch Building Technologies North America
Montreal, QC
- Full-time
Disponibilité pour travailler sur un quart de travail de 17 h à minuit, au besoin
Added 7 hours ago
A
Regional Channel Representative - Western Region
ABB
Coquitlam, BC
- Full-time
The Smart Building & Smart Power Regional Channel Representative manages the operational and partner-facing side of channel business. This role handles channel operations, inventory…
Added 8 hours ago
TH
Merchandising Execution Associate Part Time - 7038 Brandon
The Home Depot Canada
Brandon, MB
- Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 8 hours ago
TH
Merchandising Execution Associate Full Time - 7086 Winnipeg Southwest
The Home Depot Canada
Winnipeg, MB
- Full-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 8 hours ago
A
Registered Equity Sales Associate (Retail & Institutional)
ATB
Toronto, ON
- Full-time
We are seeking a highly organized and dynamic Registered Sales Associate to join our Institutional Equity Sales and Trading desk. This unique position bridges retail client service with…
Added 9 hours ago
A
Account Executive, QC (Quebec City)
AMOREPACIFIC
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Added 9 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 9 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 9 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement

Trudell Medical Group

Customer Experience Representative - Italian Speaking

St. John's, NL, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: 3–5 years of experience in a customer-facing role, including tracking and managing customer orders and enquiries.
Posting language: English
Posted: Oct 7, 2026

Original job description

At the Trudell Medical Group of Companies our vision is to provide patients throughout the world with medical devices and services that make their lives better. The Group manufactures and globally markets some of the leading brands in respiratory care, including the AeroChamber® brand of valved holding chambers, the Aerobika® brand of OPEP devices, and the AeroEclipse® brand of nebulizers. Trudell Medical Limited is the Corporate entity within the Trudell Medical Group of Companies and operates out of our offices in London, Ontario Canada.

Trudell Medical Limited is building a brand new Customer Experience team in St. John's, Newfoundland. Join the team and help build it, refine it, and watch it take off with one of Canada's Best Managed Companies.

We are looking for candidates who are able to communicate in Italian fluently at a professional level (speaking and writing).

**Must be available to work onsite at the St. John's, Newfoundland office 5 days per week.

ABOUT THIS ROLE

You’ll join our Customer Experience team as a friendly, reliable voice customers turn to for orders and enquiries.

You’ll report directly to the Manager, Customer Experience, and partner closely with Technical Support, commercial leads, and other internal teams to keep customers informed, orders moving, and revenue and margins protected.

HATS YOU WEAR

Customer Champion

You’re the knowledgeable, steady voice customers rely on from first enquiry to final delivery.

Deliver professional, responsive Patient First/Customer First service to internal and external customers.
Act as a reliable point of contact, providing clear, accurate and timely information throughout the order and enquiry lifecycle.
Proactively communicate delays, shortages and other issues affecting customer orders to customers and relevant commercial and internal stakeholders
Ensure technical enquiries are appropriately directed to the Technical Support team

Order Owner

You take orders from quote to invoice with accuracy customers and finance can count on.

Convert approved quotes to sales orders, and manage multi-channel orders within agreed timelines.
Keep pricing, billing, delivery, and customer information accurate across our ERP and related systems.
Process amendments, RMAs, credits, reinvoices, and manual invoices, plus market-specific work such as syringe recalibration for the U.S.

Problem Solver

You own the tricky queries through to resolution, and know when to bring others in.

Investigate and resolve routine and moderately complex order-to-invoice issues, including invoice disputes and pricing discrepancies.
Support the resolution of invoice disputes and other order-to-invoice issues
Identify recurring issues and work with relevant stakeholders to support sustainable resolution

Process Improver

You meet the standard every day, and help raise it for the team around you.

Consistently meet service levels and compliance requirements, including completing advisory notice actions accurately and on time.
Contribute to team measures like order accuracy, first-time resolution, query closure, and on-time delivery.
Spot recurring issues, share trends with colleagues, and recommend improvements that make things better for customers and the team.

MUST HAVE

3–5 years of experience in a customer-facing role, including tracking and managing customer orders and enquiries.
Hands-on experience with ERP and CRM systems, and strong proficiency across the Microsoft suite.
Good understanding of invoicing – order entry, accounts receivable, and basic accounting principles – and how it connects to the customer experience.
Ability to investigate and resolve moderately complex customer, order, and operational issues, and to recognize when a matter needs to be escalated.
Excellent written and verbal communication skills, including staying professional when managing dissatisfaction or challenging conversations.
A detail-oriented approach, backed by strong problem-solving and organizational skills.
An eye for recurring issues and opportunities to improve processes, customer experience, and operational efficiency.
Experience working in a Patient First/Customer First environment.
Native-level proficiency in German, Italian, or English, as required by the markets you support.

NICE TO HAVE

Previous experience in a healthcare or medtech environment.
Experience supporting customers across international markets and time zones, particularly Germany and the United States.

Trudell Medical Limited has been named one of Canada’s Best Managed Companies each year since 2022. The award is a mark of excellence for privately-owned Canadian companies.

Trudell Medical Limited is committed to providing fair and equitable compensation opportunities to all teammates. The range displayed on each job posting reflects the target for new hire salaries for the advertised position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant professional, lived experience, and/or work location. Our compensation policies and practices are designed to allow our colleagues’ growth and salary progression as they develop in their role. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide specific details for this role and share more information about our total rewards package.

As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team.

We are an equal opportunity employer and it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodations during the recruitment process, please let us know.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Experience Representative will manage the end-to-end order process while serving as a primary point of contact for customer inquiries. They will collaborate with internal teams to resolve order issues, maintain accurate documentation, and ensure high-quality service standards.

Requirements

Candidates must have 3-5 years of experience in a customer-facing role with proficiency in ERP and CRM systems. Fluency in Italian and the ability to work onsite in St. John's, Newfoundland, 5 days per week are mandatory.

Skills

Italian language
Customer service
Order management
ERP systems
CRM systems
Microsoft suite
Invoicing
Accounts receivable
Problem solving
Communication
Technical support
Order entry
Data accuracy
Conflict resolution
Process improvement

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Order-to-invoice
ERP
CRM
Microsoft Office
Accounts Receivable
Medtech
Healthcare
Order Accuracy
Technical Support
Invoicing
Process Improvement
Compliance
Patient First
Customer First
Italian Speaking
Order Entry
RMA
Billing
Pricing

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Jobs in Canada