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Added 15 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Assist in the delivery of the City Market Strategic Plan and work with the City Market Manager to support the daily operations of the City Market, and Night Market;
Added 15 mins ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
Keeps informed of new developments in policing, identifies new avenues for potential research, and forecasts future requirements for service delivery.
Added 15 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 15 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 15 mins ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
…Architects. On client teams, you may partner closely with a product manager and lead developer to align member needs with business priorities and technical…
Added 45 mins ago
IG
Aviation Client Relations Manager
Insight Global
Longueuil, QC
- $40 to $50 CAD / hour
- Contract
The Aviation Customer Manager is responsible for fostering relationships with clients by ensuring pre-delivery and after-sale support to aircraft and fleet customers which include…
Added 1 hour ago
BC
Registered Nurse - Medical B6
Brant Community Healthcare System
Brantford, ON
- Full-time
With over 130 years of service, BCHS is evolving with a renewed focus on excellence, collaboration, and innovation. Our strategic priorities center on Quality Care, Connected Teams, and a…
Added 1 hour ago
RC
Operations Manager - Bulk & Liquid Soils
Recycle City
Hamilton, ON
- Full-time
The Operations Manager – Bulk & Liquid is a full-time role based in Hamilton, ON. This role oversees day-to-day operations for bulk and liquid waste services, including scheduling, routing,…
Added 1 hour ago
RS
INTEGRATED CHILD & YOUTH CLINICAL COUNSELLOR (ICY-CC)
Richmond School District No. 38
Richmond, BC
- Internship
…for children and youth (birth to 18) and their families. The service delivery will be flexible and outbound, reflecting the preferences of children, youth, and families. Each ICY team will…
Added 1 hour ago
SC
shift supervisor - Store# 86212, MISSION VILLAGE AT THE PONDS
Starbucks Coffee Company
Kelowna, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
SC
shift supervisor - Store# 55422, STOUFFVILLE
Starbucks Coffee Company
Whitchurch-Stouffville, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
SC
chef de quart - Store# 27452, AV DES CANADIENS & DRUMMOND
Starbucks Coffee Company
Montreal, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 2 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you…
Added 2 hours ago
Produce - Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 2 hours ago
FH
Coordinator, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 2 hours ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Slave Lake, AB
- Full-time
Position Summary...Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 2 hours ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Toronto, ON · Scarborough, ON
- Full-time
Position Summary...Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 3 hours ago
AI
Scale and Transportation Clerk
American Iron & Metal (AIM)
Sherbrooke, QC
- Full-time
Reporting to the Site Manager, you will play an important role in the smooth operation of the department. You will support the team with administrative tasks, planning, transportation and…
Added 3 hours ago
AI
Procurement Support Coordinator
American Iron & Metal (AIM)
Montreal, QC
- Full-time
The Procurement Support Coordinator, reporting to Manager, Procurement Support Operations, is responsible for providing administrative and operational support to the procurement function.…
Added 4 hours ago
S
Produce - Clerk Produce
Sobeys
Toronto, ON
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 4 hours ago
SB
Bar Team Member
Splitsville Bowl
Hamilton, ON
- Part-time
As our Bar Team Member, you’ll be at the heart of delivering exceptional service to our guests. Your main responsibility will be ensuring that every drink is served to perfection, creating…
Added 5 hours ago
Operations Manager - Delta, BC
Specsavers
Burnaby, BC
The Operations Manager is primarily responsible for the day-to-day management of Manufacturing and Distribution operations across the British Columbia Distribution Centre. They will provide…
Added 5 hours ago
W
(CAN) Directs Store Delivery Associate
Walmart
Slave Lake, AB
- Full-time
Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you coordinate and…
Added 5 hours ago
I
Sort Supervisor
Intelcom
Quebec, QC
- Full-time
…Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge…

Trudell Medical Group

Customer Experience Representative - Italian Speaking

St. John's, NL, Canada

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Job details

Experience: 3–5 years of experience in a customer-facing role, including tracking and managing customer orders and enquiries.
Posting language: English
Posted: Oct 7, 2026

Original job description

At the Trudell Medical Group of Companies our vision is to provide patients throughout the world with medical devices and services that make their lives better. The Group manufactures and globally markets some of the leading brands in respiratory care, including the AeroChamber® brand of valved holding chambers, the Aerobika® brand of OPEP devices, and the AeroEclipse® brand of nebulizers. Trudell Medical Limited is the Corporate entity within the Trudell Medical Group of Companies and operates out of our offices in London, Ontario Canada.

Trudell Medical Limited is building a brand new Customer Experience team in St. John's, Newfoundland. Join the team and help build it, refine it, and watch it take off with one of Canada's Best Managed Companies.

We are looking for candidates who are able to communicate in Italian fluently at a professional level (speaking and writing).

**Must be available to work onsite at the St. John's, Newfoundland office 5 days per week.

ABOUT THIS ROLE

You’ll join our Customer Experience team as a friendly, reliable voice customers turn to for orders and enquiries.

You’ll report directly to the Manager, Customer Experience, and partner closely with Technical Support, commercial leads, and other internal teams to keep customers informed, orders moving, and revenue and margins protected.

HATS YOU WEAR

Customer Champion

You’re the knowledgeable, steady voice customers rely on from first enquiry to final delivery.

Deliver professional, responsive Patient First/Customer First service to internal and external customers.
Act as a reliable point of contact, providing clear, accurate and timely information throughout the order and enquiry lifecycle.
Proactively communicate delays, shortages and other issues affecting customer orders to customers and relevant commercial and internal stakeholders
Ensure technical enquiries are appropriately directed to the Technical Support team

Order Owner

You take orders from quote to invoice with accuracy customers and finance can count on.

Convert approved quotes to sales orders, and manage multi-channel orders within agreed timelines.
Keep pricing, billing, delivery, and customer information accurate across our ERP and related systems.
Process amendments, RMAs, credits, reinvoices, and manual invoices, plus market-specific work such as syringe recalibration for the U.S.

Problem Solver

You own the tricky queries through to resolution, and know when to bring others in.

Investigate and resolve routine and moderately complex order-to-invoice issues, including invoice disputes and pricing discrepancies.
Support the resolution of invoice disputes and other order-to-invoice issues
Identify recurring issues and work with relevant stakeholders to support sustainable resolution

Process Improver

You meet the standard every day, and help raise it for the team around you.

Consistently meet service levels and compliance requirements, including completing advisory notice actions accurately and on time.
Contribute to team measures like order accuracy, first-time resolution, query closure, and on-time delivery.
Spot recurring issues, share trends with colleagues, and recommend improvements that make things better for customers and the team.

MUST HAVE

3–5 years of experience in a customer-facing role, including tracking and managing customer orders and enquiries.
Hands-on experience with ERP and CRM systems, and strong proficiency across the Microsoft suite.
Good understanding of invoicing – order entry, accounts receivable, and basic accounting principles – and how it connects to the customer experience.
Ability to investigate and resolve moderately complex customer, order, and operational issues, and to recognize when a matter needs to be escalated.
Excellent written and verbal communication skills, including staying professional when managing dissatisfaction or challenging conversations.
A detail-oriented approach, backed by strong problem-solving and organizational skills.
An eye for recurring issues and opportunities to improve processes, customer experience, and operational efficiency.
Experience working in a Patient First/Customer First environment.
Native-level proficiency in German, Italian, or English, as required by the markets you support.

NICE TO HAVE

Previous experience in a healthcare or medtech environment.
Experience supporting customers across international markets and time zones, particularly Germany and the United States.

Trudell Medical Limited has been named one of Canada’s Best Managed Companies each year since 2022. The award is a mark of excellence for privately-owned Canadian companies.

Trudell Medical Limited is committed to providing fair and equitable compensation opportunities to all teammates. The range displayed on each job posting reflects the target for new hire salaries for the advertised position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant professional, lived experience, and/or work location. Our compensation policies and practices are designed to allow our colleagues’ growth and salary progression as they develop in their role. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide specific details for this role and share more information about our total rewards package.

As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team.

We are an equal opportunity employer and it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodations during the recruitment process, please let us know.

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More about this job

Responsibilities

The Customer Experience Representative will manage the end-to-end order process while serving as a primary point of contact for customer inquiries. They will collaborate with internal teams to resolve order issues, maintain accurate documentation, and ensure high-quality service standards.

Requirements

Candidates must have 3-5 years of experience in a customer-facing role with proficiency in ERP and CRM systems. Fluency in Italian and the ability to work onsite in St. John's, Newfoundland, 5 days per week are mandatory.

Skills

Italian language
Customer service
Order management
ERP systems
CRM systems
Microsoft suite
Invoicing
Accounts receivable
Problem solving
Communication
Technical support
Order entry
Data accuracy
Conflict resolution
Process improvement

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Order-to-invoice
ERP
CRM
Microsoft Office
Accounts Receivable
Medtech
Healthcare
Order Accuracy
Technical Support
Invoicing
Process Improvement
Compliance
Patient First
Customer First
Italian Speaking
Order Entry
RMA
Billing
Pricing

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