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Added 3 hours ago
Mechanical Technician
AGFA
Mississauga, ON
Agfa Inkjet Solutions is looking for a Mechanical Technician to join our manufacturing production facility. This position is directly involved in the manufacturing of inkjet printers.…
Added 3 hours ago
Field Service Technician 1
Rochester Midland Corporation
Coquitlam, BC · Vancouver, BC
Full-time
The Field Service Technician I provides service to all contracted Food Safety and Water Treatment accounts through efficient monitoring and application of service programs and procedures.…
Added 4 hours ago
IT Onsite Support Technician
Arvato
Mississauga, ON
$55,000 to $65,000 CAD / year
Full-time
Install, make changes, and repair computer hardware and software
Added 4 hours ago
IT Onsite Support Technician
Bertelsmann-Jobs
Mississauga, ON
$55,000 to $65,000 CAD / year
Full-time
Install, make changes, and repair computer hardware and software
Added 4 hours ago
Associate Support Technician
Government of Prince Edward Island
Charlottetown, PE
$54,561 to $58,617 CAD / year
Temporary
…for Success program by receiving, preparing, and distributing computer equipment, which would include but not limited to desktops, laptops, tablets, printers ensuring devices are…
Added 7 hours ago
Technology Support Technician - Tier I
Trudell Medical Group
London, ON
Reporting to the Support Technician Lead, you will install, maintain, test and repair systems. You will triage inbound service desk tickets and work to resolve routine technical problems…
Added 8 hours ago
HARDNESS SERVICE AND CALIBRATION TECHNICIAN
Opti-Tech Scientific Inc.
Whitby, ON
Full-time
We are seeking an experienced Hardness Calibration Technician to install, calibrate, maintain, and repair hardness testing equipment (Rockwell, Brinell, Vickers, Leeb/portable, and…
Added 21 hours ago
Field Technician
Benchmark Data Solutions
Edmonton, AB · Grande Prairie, Alberta
Full-time
We are seeking a skilled and experienced Field Technician with a background in telecommunications or IT to join our team. The position offers a Northern Living Allowance and competitive…
Added 2 days ago
Junior Tool & Die Technician
North American Stamping Group
Woodstock, ON
Come grow with us...North American Stamping is expanding and looking to hire. We are looking for a Junior Tool & Die Technician to join our team! Regular hours are 7:00am to 3:30pm.
Added 2 days ago
Heavy Equipment Technician - Journeyman (Off-Road)
Birch Mountain Enterprises
Fort McMurray, AB
Full-time
Install new or replacement parts according to manufacturer and/or truck specification
Added 2 days ago
Heavy Equipment Technician - Journeyman
Birch Mountain Enterprises
Fort McMurray, AB
Full-time
Install new or replacement parts according to manufacturer and/or truck specification
Added 2 days ago
Journeyman Welder/ Heavy Duty Technician Apprentice
Birch Mountain Enterprises
Fort McMurray, AB
Full-time
Install new or replacement parts according to manufacturer and/or truck specification
Added 2 days ago
Maintenance and Engineering Technician III
Lineage Logistics
Moncton, NB
Full-time
Install, maintain, and repair machinery, equipment, physical structures, plumbing, various types of ammonia, Freon and/or CO2 refrigeration equipment, and electrical systems as instructed…
Added 3 days ago
Customer Service-Learning Support Technician
York Catholic District School Board
Aurora, ON
Full-time
Under the general supervision of the Manager of Customer Service and Learning Technicians, the IS Support Technician provides comprehensive first-level technical support, hardware…
Added 3 days ago
IT Support Technician
Artemis Gold - Blackwater Project
Vancouver, BC
Other
Reporting to the IT Superintendent, the IT Support Technician is responsible for delivering high-quality technical support to staff and ensuring the reliable, secure, and efficient…
Added 3 days ago
Senior Service Coordinator
Dilfo
Ottawa, ON
Full-time
…community to deliver the best for our clients’ needs. We design, install, and provide maintenance for HVAC, heating, cooling, refrigeration, and plumbing systems for large scale projects…
Added 3 days ago
Apprentice Powerline Technician
Rising Edge Group
Liverpool, NS
Full-time
Reporting to the Journeyperson Powerline Technician, the role of Powerline Technician Apprentice is to install new and maintain low and high voltage equipment in a substation. Under this…
Added 3 days ago
Apprentice Powerline Technician
Rising Edge Group
Liverpool, NS
Full-time
Reporting to the Journeyperson Powerline Technician, the role of Powerline Technician Apprentice is to install new and maintain low and high voltage equipment in a substation. Under this…
Added 3 days ago
Client Support Technician
McElhanney
Vancouver, BC
Full-time
As our team continues to grow, we are seeking a Client Support Technician to join us in Vancouver, BC, who can wear multiple hats and feel comfortable offering ideas for continuous process…
Added 3 days ago
Building Operator
Cushman & Wakefield
Hamilton, ON
Full-time
May be required to have certification as a Universal Technician for CFC’s depending on market licensure requirements
Added 4 days ago
Customer Service Technician
FortisBC
Prince George, BC
Shall install house-lines, recesses, relief stacks, or vent lines for any volume or delivery pressure except that actual turn-on may be done by a Pressure Measurement Technician when the…
Added 4 days ago
Instrumentation Technician
Hudbay Minerals
Princeton, BC
Reporting to the Electrical Supervisor, the Instrumentation Technician is responsible for working with the electrical department to install, calibrate and troubleshoot field instrumentation.
Added 4 days ago
Instrumentation Technician
Woodfibre LNG
Squamish, BC
$60 CAD / hour
Full-time
Woodfibre LNG is seeking an experienced Instrumentation Technician to join our dynamic team. Reporting to the Electrical & Instrumentation Supervisor, the successful candidate will work…
Added 4 days ago
Audio Visual Technican II
Vancouver Art Gallery
Vancouver, BC
$27.38 to $31.83 CAD / hour
Reporting to the AV Tech Supervisor, the AV Technician II supports events, meetings, performances and gallery installations by providing hands-on technical expertise across audio, video,…
Added 4 days ago
Maintenance and Automation Technician
Electromega Ltée/Ltd
Candiac, QC
Full-time
We are looking for a passionate, independent, and customer-service-oriented Automated Systems Technician to join our team.

Trudell Medical Group

Technology Support Technician - Tier I

London, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

At the Trudell Medical Group of Companies our vision is to provide patients throughout the world with medical devices and services that make their lives better. The Group manufactures and globally markets some of the leading brands in respiratory care, including the AeroChamber® brand of valved holding chambers, the Aerobika® brand of OPEP devices, and the AeroEclipse® brand of nebulizers. Trudell Medical Limited is the Corporate entity within the Trudell Medical Group of Companies and operates out of our offices in London, Ontario Canada.

Technology Support Technician - Tier I is a role in our Corporate IT Service Desk team.

This is an office-based role with the option of a hybrid work arrangement.

** Must be available to come into the London, Ontario office 4 days per week.

Your success in this role will be grounded in your values as a person who always acts with integrity and who treats everyone with respect. You continuously improve the systems and processes around you, and you take accountability for your work. You thrive in a team environment where you are open to learning from others, adjust to others’ styles, and drive hard to reach shared objectives. You have the ability to manage requirements elicitation activities with a variety of stakeholders and manage a workload that involves tasks from concurrently running initiatives.

You have a post-secondary diploma in IT with a concentration in networking or technology. You have a CompTIA A+ Certification as well as Windows and/or Azure Fundamentals and MS-900 MS365 Fundamentals. You have experience with Microsoft Server, Exchange Server and Azure Active Directory as well as DNS and DHCP servers, Firewalls and Proxy Servers (UTM). You have experience with Virtualization (Hyper-V, VMWare) and the Microsoft Office products including MS 365 E5 and Visio. You also have experience with enterprise-grade hardware and networking devices as well as experience with WAPs, switches and routers in wireless, copper and fiber environments. In addition, you have experience with mobile device management (MDM) and Public Key Infrastructure (PKI).

Reporting to the Support Technician Lead, you will install, maintain, test and repair systems. You will triage inbound service desk tickets and work to resolve routine technical problems with software and/or hardware or escalate to the appropriate subject matter expert.

Specifically, you will focus on:

Technical Support

Install, configure and maintain hardware and software for enterprise laptops, PC’s, tablets and mobile devices.
Take ownership of, and respond to, support tickets in accordance with SLA guidelines.
Record, track, and document the service desk request problem solving process including actions taken through to the final resolution.
Provide onsite and remote support to end users.
Actively participate and take ownership of New User Orientation activities, such as configuring and deploying equipment and providing quality one-on-one assistance during the onboarding process.
Deploy and support mobile devices and the respective mobile device management systems.
Maintain asset tracking for hardware and software licensing agreements.
Maintain hardware lifecycle replacement schedules.
Provide end users with consistent quality customer service for computer hardware, software, telephones, and smartphone platforms.
Provide directions for end users in all IT systems in accordance with best practices within company policies and procedures.
Document standard operating procedures and usage instructions for common IT processes and application functions.
Understand, support and maintain Azure Active Directory and Group Policy and have an understanding of Security Groups and permissions

Network Support

Assists all Support Technicians & System and Network administrators to support and maintain the network infrastructure.
Assists with the management and maintenance of the Active Directory infrastructure (including Azure Active Directory), UPSes, printers and M365 tenant administration to provide a seamless and secure user environment.
Assists with the maintenance of security standards and procedures through compliance with TMG policies.
Active engagement and ongoing support for department projects, ensuring project documentation and communication is accurate and up to date.

Administration

Assist with determining the ongoing support required for completed tasks and projects in conjunction with stakeholders.
Ensure all documentation is complete and up to date by capturing knowledge solutions for internal use and customer self-service training.
Support all other team members with upgrades, deployments and other activities.
Perform other duties as assigned.

Trudell Medical Limited has been named one of Canada’s Best Managed Companies each year since 2022. The award is a mark of excellence for privately-owned Canadian companies.

Trudell Medical Limited is committed to providing fair and equitable compensation opportunities to all teammates. The range displayed on each job posting reflects the target for new hire salaries for the advertised position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant professional, lived experience, and/or work location. Our compensation policies and practices are designed to allow our colleagues’ growth and salary progression as they develop in their role. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide specific details for this role and share more information about our total rewards package.

As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team.

We are an equal opportunity employer and it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodations during the recruitment process, please let us know.

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More about this job

Responsibilities

Install, configure, maintain, and troubleshoot enterprise hardware, software, mobile devices, and network systems while resolving or escalating service desk tickets in line with service-level guidelines. Support user onboarding, asset and lifecycle tracking, IT documentation, security standards, and department projects while providing onsite and remote assistance.

Requirements

The role requires a post-secondary IT diploma focused on networking or technology, CompTIA A+ certification, and Windows and/or Azure Fundamentals and MS-900 certification. Candidates should have experience with Microsoft server and cloud environments, networking infrastructure and devices, virtualization, Microsoft 365, mobile device management, and public key infrastructure, along with strong teamwork, accountability, and customer service skills.

Skills

Technical Support
Service Desk Ticket Triage
Hardware And Software Installation
Microsoft 365 Administration
Microsoft Server
Exchange Server
Azure Active Directory
Active Directory And Group Policy
DNS And DHCP
Firewall And Proxy Server Support
Virtualization
Network Support
Mobile Device Management
Public Key Infrastructure
IT Asset Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

CompTIA A+
Windows Fundamentals
Azure Fundamentals
MS-900
Microsoft 365 E5
Microsoft Server
Exchange Server
Azure Active Directory
Active Directory
Group Policy
DNS
DHCP
Firewalls
Proxy Servers
Hyper-V
VMware
Visio
Enterprise Hardware
Wireless Networking
Copper And Fiber Networking
Wireless Access Points
Switches
Routers
Mobile Device Management
Public Key Infrastructure
Service Desk
Service-Level Agreements
IT Asset Management
Network Infrastructure
Security Standards

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