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Added 16 mins ago
ES
truck and coach technician
Emcon Services Inc.
Kitchener, ON
- Full-time
Added 30 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Added 30 mins ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 4 hours ago
Instrument Technician
Simon Fraser University
Burnaby, BC
…Science, in general, and researchers outside of SFU. Performs maintenance and repair work on scientific equipment and instrumentation in various Chemistry teaching laboratories (including,…
Added 4 hours ago
CU
Library Technician 2, Resource Support
Capilano University
North Vancouver, BC
- Full-time
Performs ad hoc data maintenance and enhancement activities, tests new and revised procedures, and tests vendor platform and library systems update as requested.
Added 5 hours ago
Maintenance Technician
ALS
Timmins, ON · CAN - ON - Timmins
This role will consist primarily of assisting in repairs and maintenance to the building and the property.
Added 5 hours ago
CO
Technologist 1 - Streets Maintenance
City of Winnipeg
Winnipeg, MB
- Full-time
…carrying out numerous technical activities related to streets maintenance works and projects; including administration and inspection of various maintenance service contracts and pavement…
Added 6 hours ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Added 6 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 6 hours ago
SH
Service Desk and Desktop Technician
Sisler High School
Winnipeg, MB
- Full-time
Under The Supervision And Direction Of The Supervisor, Technical Services, The Service Desk & Desktop Technician Responsibilities May Include But Are Not Limited To:
Added 7 hours ago
TC
Maintenance Technician
The Charlottetown Area Development Corporation
Charlottetown, PE
- Full-time
Job Summary: The maintenance technician is a key member of the CADC team. This position comes with varying job duties and locations each day. Interacting with tenants and ensuring they are…
Added 8 hours ago
VF
Potato Farm Technician
Vanco Farms Ltd.
Mount Albion, PE
- Full-time
Vanco Farms is looking for an experienced Potato Farm Technician to join our growing team. If you enjoy operating modern agricultural equipment and working outdoors in a fast-paced…
Added 9 hours ago
CA
Powersports Technician
Centennial Auto Group
Charlottetown, PE
- Full-time
Centennial Auto Sport & Tire Charlottetown is looking for a Powersports Technician to join our skilled team.
Added 10 hours ago
QR
Production Technician (Countertop Cut Shop)
Quincaillerie Richelieu
Moncton, NB
- Full-time
Richelieu Hardware is looking for a Production Technician (Countertop Cut Shop) for the Moncton, New-Brunswick location.
Added 10 hours ago
A
IT Store Support Technician
Ardene
Laval, QC
- Full-time
Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our IT team, acting as the first point of contact to support IT operations for Ardene stores. You…
Added 10 hours ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Radville, SK
- Full-time
As an Agricultural Equipment Technician, you are self‑motivated to perform complex diagnostics, service repairs, and maintenance on agricultural and turf equipment while supporting an…
Added 10 hours ago
IF
310T / 310J Licensed Truck & Coach Diesel Mechanic/Technician
Impact Fulfillment Services
Teeswater, ON
- Full-time
The Mechanic/Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations,…
Added 10 hours ago
IF
310T or 310J Licensed Diesel Technician
Impact Fulfillment Services
Teeswater, ON
- Full-time
The Mechanic/Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations,…
Added 10 hours ago
IF
310T Diesel Mechanic
Impact Fulfillment Services
London, ON
- Full-time
The Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost…
Added 10 hours ago
IF
310T Licensed Diesel Mechanic Technician
Impact Fulfillment Services
Guelph, ON
- Full-time
The Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost…
Added 11 hours ago
SD
Regulated Pharmacy Technician, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ingersoll, ON
- Part-time
…in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely,…
Added 11 hours ago
TE
Auto Body Repair Technician - Truck & Trailer - Abbotsford
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $35 to $40 CAD / hour
We are seeking a skilled Auto Body Repair Technician specializing in Truck & Trailer repairs to join our team in Abbotsford. This role involves diagnosing, repairing, and restoring…
Added 11 hours ago
310T Licensed Technician - Joseph Agricultural
Joseph Transportation Group
Mount Elgin, ON
As a 310T/310J License Technician at Joseph Transportation Group, your duties include but are not limited to:
Added 11 hours ago
Operations Technician
Nature's Way Canada
Dartmouth, NS
Reporting directly to the Production Manager, the Operations Technician is accountable for the safe and efficient operation of equipment according to established Standard Operating…
Added 11 hours ago
310T/310J Licensed Technician
Joseph Transportation Group
Hamilton, ON

Trudell Medical Group

Technology Support Technician - Tier I

London, ON, Canada

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Job details

Posting language: English
Posted: Sep 28, 2026

Original job description

At the Trudell Medical Group of Companies our vision is to provide patients throughout the world with medical devices and services that make their lives better. The Group manufactures and globally markets some of the leading brands in respiratory care, including the AeroChamber® brand of valved holding chambers, the Aerobika® brand of OPEP devices, and the AeroEclipse® brand of nebulizers. Trudell Medical Limited is the Corporate entity within the Trudell Medical Group of Companies and operates out of our offices in London, Ontario Canada.

Technology Support Technician - Tier I is a role in our Corporate IT Service Desk team.

This is an office-based role with the option of a hybrid work arrangement.

** Must be available to come into the London, Ontario office 4 days per week.

Your success in this role will be grounded in your values as a person who always acts with integrity and who treats everyone with respect. You continuously improve the systems and processes around you, and you take accountability for your work. You thrive in a team environment where you are open to learning from others, adjust to others’ styles, and drive hard to reach shared objectives. You have the ability to manage requirements elicitation activities with a variety of stakeholders and manage a workload that involves tasks from concurrently running initiatives.

You have a post-secondary diploma in IT with a concentration in networking or technology. You have a CompTIA A+ Certification as well as Windows and/or Azure Fundamentals and MS-900 MS365 Fundamentals. You have experience with Microsoft Server, Exchange Server and Azure Active Directory as well as DNS and DHCP servers, Firewalls and Proxy Servers (UTM). You have experience with Virtualization (Hyper-V, VMWare) and the Microsoft Office products including MS 365 E5 and Visio. You also have experience with enterprise-grade hardware and networking devices as well as experience with WAPs, switches and routers in wireless, copper and fiber environments. In addition, you have experience with mobile device management (MDM) and Public Key Infrastructure (PKI).

Reporting to the Support Technician Lead, you will install, maintain, test and repair systems. You will triage inbound service desk tickets and work to resolve routine technical problems with software and/or hardware or escalate to the appropriate subject matter expert.

Specifically, you will focus on:

Technical Support

Install, configure and maintain hardware and software for enterprise laptops, PC’s, tablets and mobile devices.
Take ownership of, and respond to, support tickets in accordance with SLA guidelines.
Record, track, and document the service desk request problem solving process including actions taken through to the final resolution.
Provide onsite and remote support to end users.
Actively participate and take ownership of New User Orientation activities, such as configuring and deploying equipment and providing quality one-on-one assistance during the onboarding process.
Deploy and support mobile devices and the respective mobile device management systems.
Maintain asset tracking for hardware and software licensing agreements.
Maintain hardware lifecycle replacement schedules.
Provide end users with consistent quality customer service for computer hardware, software, telephones, and smartphone platforms.
Provide directions for end users in all IT systems in accordance with best practices within company policies and procedures.
Document standard operating procedures and usage instructions for common IT processes and application functions.
Understand, support and maintain Azure Active Directory and Group Policy and have an understanding of Security Groups and permissions

Network Support

Assists all Support Technicians & System and Network administrators to support and maintain the network infrastructure.
Assists with the management and maintenance of the Active Directory infrastructure (including Azure Active Directory), UPSes, printers and M365 tenant administration to provide a seamless and secure user environment.
Assists with the maintenance of security standards and procedures through compliance with TMG policies.
Active engagement and ongoing support for department projects, ensuring project documentation and communication is accurate and up to date.

Administration

Assist with determining the ongoing support required for completed tasks and projects in conjunction with stakeholders.
Ensure all documentation is complete and up to date by capturing knowledge solutions for internal use and customer self-service training.
Support all other team members with upgrades, deployments and other activities.
Perform other duties as assigned.

Trudell Medical Limited has been named one of Canada’s Best Managed Companies each year since 2022. The award is a mark of excellence for privately-owned Canadian companies.

Trudell Medical Limited is committed to providing fair and equitable compensation opportunities to all teammates. The range displayed on each job posting reflects the target for new hire salaries for the advertised position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant professional, lived experience, and/or work location. Our compensation policies and practices are designed to allow our colleagues’ growth and salary progression as they develop in their role. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide specific details for this role and share more information about our total rewards package.

As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team.

We are an equal opportunity employer and it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodations during the recruitment process, please let us know.

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More about this job

Responsibilities

Install, configure, maintain, and troubleshoot enterprise hardware, software, mobile devices, and network systems while resolving or escalating service desk tickets in line with service-level guidelines. Support user onboarding, asset and lifecycle tracking, IT documentation, security standards, and department projects while providing onsite and remote assistance.

Requirements

The role requires a post-secondary IT diploma focused on networking or technology, CompTIA A+ certification, and Windows and/or Azure Fundamentals and MS-900 certification. Candidates should have experience with Microsoft server and cloud environments, networking infrastructure and devices, virtualization, Microsoft 365, mobile device management, and public key infrastructure, along with strong teamwork, accountability, and customer service skills.

Skills

Technical Support
Service Desk Ticket Triage
Hardware And Software Installation
Microsoft 365 Administration
Microsoft Server
Exchange Server
Azure Active Directory
Active Directory And Group Policy
DNS And DHCP
Firewall And Proxy Server Support
Virtualization
Network Support
Mobile Device Management
Public Key Infrastructure
IT Asset Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

CompTIA A+
Windows Fundamentals
Azure Fundamentals
MS-900
Microsoft 365 E5
Microsoft Server
Exchange Server
Azure Active Directory
Active Directory
Group Policy
DNS
DHCP
Firewalls
Proxy Servers
Hyper-V
VMware
Visio
Enterprise Hardware
Wireless Networking
Copper And Fiber Networking
Wireless Access Points
Switches
Routers
Mobile Device Management
Public Key Infrastructure
Service Desk
Service-Level Agreements
IT Asset Management
Network Infrastructure
Security Standards

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