Retail Sales Associate – Cannabis & Vape

Join the True North Cannabis Co. & True North Vapes Team!

Are you passionate about cannabis, vaping products, and delivering exceptional customer service? Do you enjoy helping customers discover new products, sharing your knowledge, and working in a fast-paced retail environment?

True North Cannabis Co. and True North Vapes are looking for enthusiastic, customer-focused Sales Associates to join our growing team!

As a Cannabis & Vape Sales Associate, you'll play an important role in providing an exceptional shopping experience across our cannabis and vape retail operations. Whether assisting experienced customers or welcoming someone new, you'll help customers make informed purchasing decisions while ensuring all sales comply with applicable regulations.

We're looking for motivated individuals who enjoy sales, take pride in their work, and want to grow with our company.

Key Responsibilities

🌱 Represent Our Brands: Proudly represent True North Cannabis Co. and True North Vapes with professionalism, enthusiasm, and exceptional customer service.

🌱 Customer Experience: Greet and assist customers, creating a welcoming, knowledgeable, and positive shopping environment.

🌱 Product Knowledge: Develop and maintain knowledge of cannabis, vape, tobacco, accessories, and related products to confidently assist customers with their purchasing decisions.

🌱 Sales Performance: Actively engage with customers, recommend appropriate products, promote accessories, and work toward achieving individual and store sales goals.

🌱 Team Collaboration: Work closely with Store Management and fellow Sales Associates to maximize sales, improve store performance, and deliver excellent customer service.

🌱 Cannabis & Vape Sales: Facilitate the responsible sale of regulated cannabis, vaping, tobacco, and related products in accordance with applicable legislation and company policies.

🌱 Compliance & ID Verification: Verify customer identification, enforce minimum age requirements, and follow all federal, provincial, and municipal regulations governing cannabis, vaping, and tobacco sales.

🌱 Point-of-Sale Operations: Accurately process transactions using POS systems such as Cova, Merrco, Dutchie, and other company-approved systems.

🌱 Cash Handling: Follow established cash-handling procedures, including accurate transactions, cash reconciliation, and loss prevention practices.

🌱 Inventory & Merchandising: Assist with receiving inventory, stocking shelves, organizing products, maintaining displays, and ensuring accurate product placement.

🌱 Store Operations: Maintain a clean, organized, secure, and professional retail environment while completing daily operational tasks.

🌱 Customer Feedback: Address customer questions, concerns, and feedback professionally and escalate issues to management when required.

🌱 Industry Knowledge: Stay informed about new cannabis and vape products, industry developments, company promotions, and regulatory changes.

🌱 Continuous Improvement: Take initiative, contribute ideas, accept coaching, and actively participate in training and professional development.

🌱 Independent Work: Demonstrate the ability to work independently, manage store responsibilities, and maintain operational standards during shifts with limited supervision.

What You Bring to the Team

✅ A passion for retail sales, customer service, and learning about cannabis and vaping products.

✅ Excellent communication and interpersonal skills with a friendly, approachable attitude.

✅ Strong sales abilities and confidence recommending products to customers.

✅ A positive attitude, strong work ethic, and willingness to learn.

✅ Ability to work independently and collaboratively in a fast-paced retail environment.

✅ Strong attention to detail and the ability to follow company policies and regulatory requirements.

✅ Basic math skills and experience handling cash or processing transactions.

✅ Flexible availability, including evenings, weekends, and holidays, with operating hours potentially ranging from 8:00 AM to 11:30 PM.

✅ Must meet the legal age requirements for employment in Ontario cannabis retail.

✅ Must hold a valid, AGCO-approved cannabis retail training certification (CannSell or another currently approved program) before performing cannabis retail duties.

✅ Ability to meet applicable background screening and regulatory eligibility requirements.

Previous Experience Is an Asset

✨ Experience in cannabis retail, vape shops, tobacco retail, or specialty retail environments.

✨ Previous experience in customer service, sales, or retail operations.

✨ Knowledge of cannabis strains, product formats, accessories, vaping devices, e-liquids, and related products.

✨ Experience using retail POS systems and handling inventory.

✨ First Aid Certification.

No previous cannabis or vape industry experience? We encourage applicants with strong customer service and retail sales backgrounds to apply. We're looking for the right attitude, reliability, and willingness to learn!

Physical Requirements

• Ability to stand and walk for extended periods throughout scheduled shifts.

• Frequent bending, reaching, and occasional lifting of merchandise up to 40 lbs.

• Ability to work shifts lasting approximately 8–12 hours, depending on scheduling requirements.

• Ability to work independently or as part of a team for all or part of a scheduled shift.

• Ability to complete routine cleaning, stocking, merchandising, and store maintenance tasks.

Why Join True North?

🛍️ Employee Discounts: Enjoy discounts on eligible products in accordance with company policy and applicable regulations.

📚 Paid Training: Expand your knowledge of cannabis, vaping products, customer service, and retail operations.

📈 Career Growth: Opportunities for professional development and advancement into Keyholder, Assistant Manager, Store Manager, and other leadership positions.

👯 Supportive Team Environment: Work with a motivated team focused on customer service, collaboration, and continuous improvement.

Position Details

Job Title: Cannabis & Vape Sales Associate (Budtender)

Company: True North Cannabis Co. / True North Vapes

Job Types: Full-time, Part-time, Permanent

Schedule: Monday to Sunday, including evenings, weekends, and holidays.

Operating Hours: Store hours may range from 8:00 AM to 11:30 PM, depending on location.

Part-Time Hours: Up to 30 hours per week, based on operational requirements.

Full-Time Hours: Generally 31–44 hours per week, based on position and operational requirements.

Work Location: In person

Ready to Join Our Team?

If you're passionate about customer service, enjoy working in retail, and want to be part of the growing cannabis and vape industries, we'd love to hear from you!

Apply today and help us Light the Way Forward!

Equal Opportunity Employer

True North Cannabis Co. and True North Vapes are equal opportunity employers committed to fostering an inclusive and diverse workplace. We encourage applications from all qualified individuals, including women, Indigenous Peoples, racialized individuals, persons with disabilities, and members of other underrepresented groups.

Accommodations are available throughout the recruitment process upon request.

Our recruitment process does not use artificial intelligence (AI) or automated decision-making systems to screen, assess, or select applicants. Applications are reviewed by our hiring team.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.