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Added 9 mins ago
AH
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Added 5 hours ago
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(CAN) Customer Service Manager
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- $15 CAD / hour
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Added 6 hours ago
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(CAN) Consumables Associate
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3. Resolves customer issues and refers concerns to management where appropriate.
Added 6 hours ago
UO
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Added 6 hours ago
T
Customer Experience Associate
TD
Niagara Falls, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…

True North Construction Company

Vape / Budtender

Chatham-Kent, ON, Canada

$18 to $18.75 CAD / hour · Part-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $18 to $18.75 CAD / hour
Job type: Part-time
Experience: 1+ years of retail or customer service experience, preferably in a regulated industry
Working hours: 32 – 44 hours per week
Posting language: English
Posted: Oct 11, 2026

Original job description

Join the True North Team!

This dynamic role supports both vape/tobacco and cannabis retail operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity, and a passion for delivering exceptional customer experiences while adhering to provincial regulations and store policies.

KEY RESPONSIBILITIES:

Customer Service & Sales

Welcome and assist all customers with professionalism and warmth
Provide accurate, helpful product knowledge for both vape/tobacco and cannabis offerings
Ensure a high level of customer engagement, suggestive selling, and product education
Demonstrate that guest service is the top priority by responding with urgency and courtesy
Confidently upsell and cross-sell products to achieve personal and store sales goals
Work collaboratively with the management and sales team to maximize revenue
Handle customer feedback or concerns in a professional, service-oriented manner

Store Operations & Compliance

Ensure proper age verification (19+) for all customers in accordance with AGCO and Smoke-Free Ontario Act regulations
Follow all compliance procedures for cannabis and tobacco product handling, display, and sales
Maintain store cleanliness and participate in daily cleaning, restocking, and general upkeep
Support with inventory control, including receiving shipments, organizing stock, and rotating product
Participate in store events, safety inspections, and internal audits

Keyholder Duties (as assigned)

Open and close the store in accordance with security and operational procedures
Perform end-of-day cash reconciliation and reporting
Lead the sales floor in the absence of a manager and delegate tasks appropriately
Ensure adherence to all store policies and safety protocols during your shift
Act as a point of contact for staff and customers during keyholder shift

Qualifications:

Must be 19 years of age or older
Valid CannSell Certification required (must be provided prior to start date)
1+ years of retail or customer service experience, preferably in a regulated industry
Experience handling cash and operating a POS system
Previous keyholder or leadership experience is an asset
Strong communication, organization, and problem-solving skills
Reliable, responsible, and able to work independently or as part of a team
Open to feedback and committed to continuous improvement

Physical Requirements:

Ability to stand for 8–10 hours per shift on tiled surfaces
Frequent reaching, bending, and lifting boxes of stock (up to 40 lbs)
Comfortable working in a fast-paced, regulated retail environment

Why Work With Us?

Be part of a leading company in Ontario’s cannabis and vape retail industry
Employee discounts, training, and internal advancement opportunities
Inclusive, team-focused environment with a growth mindset
Play a key role in shaping the customer experience and daily operations

True North Cannabis Co. and associated companies are proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workplace.

Benefits

Store discounts
Health Benefits

Our operating hours are 7 days a week and may range from 9am to 8:30pm

Part-time hours range : 00- 31 hours per week

Full- time hours range : 32 – 44 hours per week

Job Types: Full-time, Part-time, Permanent

True North Cannabis Co. & Associated Companies is proud to be an Equal Opportunity Employer. We are committed to employment equity and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities.

We do not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or eliminate candidates during the hiring process. All applications are reviewed and evaluated by real people.

Your personal information will be handled in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Human Rights Code.

Please notify us as soon as possible should you require any assistance during the recruitment process.

Apply About employer

More about this job

Responsibilities

The role involves supporting vape and cannabis retail operations by providing exceptional customer service, managing sales, and ensuring compliance with provincial regulations. Additionally, the position includes keyholder duties such as opening and closing the store, cash reconciliation, and leading the sales floor.

Requirements

Candidates must be at least 19 years old and possess a valid CannSell Certification. At least one year of retail or customer service experience, preferably in a regulated industry, is required.

Skills

Customer service
Sales
Product knowledge
Cash handling
POS system operation
Inventory control
Compliance
Communication
Organization
Problem-solving
Upselling
Cross-selling
Teamwork
Leadership

Benefits

Store discounts
Health benefits

Visa sponsorship

Not detected in the job text

Keywords

Vape
Budtender
Cannabis
Tobacco
Retail
CannSell
AGCO
Smoke-Free Ontario Act
POS system
Inventory control
Customer engagement
Compliance
Keyholder
Sales goals
Cash reconciliation
Product education
Upselling
Cross-selling
Store operations
Safety inspections

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