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True North DPO

Dental Patient Care Coordinator

Kitchener, ON, Canada

Pay: Pay Range: $23.00–$28.00 per hour
Experience: Minimum 1 year of dental administration experience.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Thank you for your interest in joining True North DPO.

We’re always excited to connect with passionate, patient-centered professionals who want to make a meaningful impact. If this opportunity aligns with your experience and goals, we encourage you to apply. Our Talent Team will review your application, and if there’s a strong match, we’ll be in touch to discuss next steps.

Dental Patient Care Coordinator

Practice: Dentistry on Lawrence
Location: Kitchener
Website: https://dentistryonlawrence.ca
Role Type: Full-Time
Role Hours: Monday 10:00 AM–7:00 PM | Tuesday–Thursday 7:45 AM–5:00 PM | Friday 7:45 AM–1:00 PM

Job Overview

Dentistry on Lawrence is a family-friendly, patient-centered, modern dental practice dedicated to providing exceptional care in a welcoming and supportive environment.

We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office.

As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures.

Key Responsibilities

Greet patients warmly upon arrival and assist with check-in procedures.
Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
Maintain accurate patient records using Tracker.
Process patient information, insurance details, and claims according to office policies.
Coordinate with the clinical team to ensure smooth and efficient patient flow.
Support treatment plan coordination and financial discussions, when required.
Complete administrative duties including filing, data entry, email correspondence, and document preparation.
Maintain a clean, organized, and professional front desk and reception area.
Assist with monitoring and ordering office supplies.

Qualifications

Minimum 1 year of dental administration experience.
Strong knowledge of dental terminology and office procedures.
Excellent verbal, written, and interpersonal communication skills.
Experience with Tracker is an asset.
Ability to multitask effectively while maintaining accuracy and attention to detail.
Professional presentation, positive attitude, and patient-centered mindset.
Ability to work collaboratively in a busy, team-oriented clinical environment.

Practice Snapshot

Practice Name: Dentistry on Lawrence

Location: Kitchener, Ontario

Operatories

Total Operatories: 8
Hygiene Operatories: 3
Dentist (DDS) Operatories: 5

Clinical Team Structure

Number of Hygienists per Day:

Monday: 3
Tuesday: 3
Wednesday: 3
Thursday: 3
Friday: 2, every other Friday 3

Specialty Services Offered: Sedation dentistry offered one day per month

Office Environment & Culture

We are a friendly and supportive dental office with a positive, collaborative atmosphere. Our team works closely together to ensure every patient receives an exceptional and welcoming experience.

Technology & Software

Practice Management Software: Tracker
Digital Tools: SIDEXIS, PS2, PrimeScan, CEREC, SureSmile, Formlabs Form 3B, Formlabs 3BL Printer

Neighborhood Highlights / Landmarks

Conveniently located near everyday amenities including Tim Hortons, McDonald’s, and two nearby shopping plazas, providing easy access to dining, shopping, and services for both patients and staff.

Compensation
• Pay Range: $23.00–$28.00 per hour
• Compensation is commensurate with experience and skills.

Ready to Take the Next Step?
If you’re looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience.

If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you. Apply now and grow your career with us.

Thank you for considering a career with True North DPO.

If this role isn’t the perfect fit, we hope you’ll stay connected. We’re growing quickly, and new opportunities across our network continue to open. We encourage you to check back regularly and follow us for updates as our teams expand.

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More about this job

Responsibilities

The Dental Patient Care Coordinator serves as the first point of contact, managing patient check-ins, scheduling, and inbound/outbound calls. They also support administrative operations, including insurance claims, data entry, and coordinating patient flow with the clinical team.

Requirements

Candidates must have a minimum of one year of dental administration experience and strong knowledge of dental terminology. Proficiency in office procedures and excellent communication skills are essential for this patient-centered role.

Skills

Dental administration
Patient scheduling
Dental terminology
Tracker software
Insurance claims processing
Communication skills
Data entry
Customer service
Treatment plan coordination
Multitasking
Interpersonal skills
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Dental administration
Tracker
SIDEXIS
PS2
PrimeScan
CEREC
SureSmile
Formlabs Form 3B
Formlabs 3BL
Patient experience
Treatment planning
Insurance claims
Front desk management
Dental terminology
Clinical support
Data entry
Sedation dentistry
Digital dentistry

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