Find work in Canada.

331,089 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 1 hour ago
Account Manager, Team Lead
Zen Educate
Vancouver, BC
…UK is rapidly expanding our team and looking for leaders to support new regions. Join us in making an impact on the lives of students and…
Added 2 hours ago
Facilities Manager
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
$9,599.75 to $14,385.5 CAD / month
Full-time
The Facilities Manager provides operational oversight for an assigned campus zone comprising over 1 million gross square feet (GSF) of academic, research, and administrative space. As the…
Added 3 hours ago
IT Manager
Acquird.io
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
…leadership, deciding which projects get green-lit, leading upgrades end to end, and managing vendors and our MSP relationship. Coaching and prioritizing the team's…
Added 4 hours ago
Analyst, ERP Systems, ERP Finance
University of Calgary
Calgary, AB
Full-time
Reporting to the Manager, ERP Finance Services, the position works closely with Financial Operations, IT, Supply Chain Management, Internal Controls, Enterprise Reporting, and academic and…
Added 4 hours ago
Senior Product Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
As the Senior Product Manager, you are a creative problem-solver with a passion for improving the health of Canadians and delivering exceptional customer-facing applications. You will work…
Added 4 hours ago
Product Operations, AI & Insights Manager
GS1 Canada
Toronto, ON · North York, ON
$80,000 to $100,000 CAD / year
Full-time
Establish a centralized research repository that consolidates customer insights from multiple sources: user interviews, market research, support tickets, usage patterns, competitive…
Added 4 hours ago
PRODUCT MANAGER
BDC
Montreal, QC
Full-time
…AI-native incubator with the mission to discover new ways to support Canadian…
Added 5 hours ago
Technical Analyst
TrueContext
Ottawa, ON
Full-time
Support sees trouble before anyone else does. Pass ticket patterns and sentiment shifts to the Customer Success Manager and Account Manager so nobody is surprised at renewal. Same with…
Added 5 hours ago
Technical Support Analyst
TrueContext
Ottawa, ON
Full-time
Support sees trouble before anyone else does. Pass ticket patterns and sentiment shifts to the Customer Success Manager and Account Manager so nobody is surprised at renewal. Same with…
Added 5 hours ago
Facilities Manager
The University of British Columbia
Vancouver, BC
$9,599.75 to $14,385.5 CAD / month
Full-time
The Facilities Manager provides operational oversight for an assigned campus zone comprising over 1 million gross square feet (GSF) of academic, research, and administrative space. As the…
Added 5 hours ago
Senior Manager, Public Relations
The University of British Columbia
Vancouver, BC
$8,810.92 to $13,202.5 CAD / month
Full-time
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Added 5 hours ago
Website Coordinator
SAVE THE CHILDREN CANADA
Toronto, ON
$55,581.56 to $71,985.83 CAD / year
Full-time
Reporting to the Manager, Web and Digital Optimization, the Website Coordinator is responsible for the day-to-day management, maintenance, and optimization of the Save the Children's…
Added 6 hours ago
Project Manager, FM-PRO, Furniture, Fixtures and Equipment
University Health Network
Toronto, ON
Full-time
…coordination with ICAT teams on technology integration and setup of end user devices; and coordination with operational readiness planning including process flow development for clinical…
Added 6 hours ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
…of a team responsible for preparing sites, departments, and end users for successful MEDITECH Expanse upgrade deployments, you will help drive readiness, activation, and adoption activities…
Added 7 hours ago
Senior Product Manager
Ratehub
Remote, Canada
Full-time · Remote
Ratehub is looking for a Senior Product Manager to join our growing Product team. Reporting directly to the Chief Product and Technology Officer, you will own the end-to-end product…
Added 7 hours ago
Application Specialist
Scotiabank
Toronto, ON
Reporting to the Senior Manager, Software Development, the incumbent will be part of a development team that administers and designs applications in addition to supporting them.
Added 8 hours ago
Senior Manager, Public Relations
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
$8,810.92 to $13,202.5 CAD / month
Full-time
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Added 8 hours ago
WordPress Web Developer and Automations Specialist
Yorkville University
Toronto, ON
Full-time
Reporting to the Manager, IT Applications, we are hiring a WordPress Web Developer and Automations Specialist to support and evolve Yorkville University's WordPress ecosystem and contribute…
Added 9 hours ago
Technical Support Specialist 2
Surrey Police Service
Surrey, BC
Contract
Surrey Police Service (SPS) has an exciting opportunity for a Technical Support Specialist 2 to join our Information Management and Technology Division, within the Corporate Services…
Added 9 hours ago
PLM Functional Analyst – Teamcenter
Techso
Montreal, QC
Full-time
Train and support end users to ensure successful adoption of PLM solutions;
Added 9 hours ago
Student, Jr. Analytics and Automation Developer (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Typical problems solved at this level would include problems escalated from the technicians for failed end user hardware, local user software errors, single user virus incident remediation.…
Added 9 hours ago
Service Desk Specialist (6-Month Contract)
Cassels Brock & Blackwell LLP
Toronto, ON
Full-time
…Information Technology Department, reporting to our Senior Manager, End User Services. This role requires a candidate who will be responsible for supporting the firm's lawyers and legal…
Added 10 hours ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…
Added 10 hours ago
Manager, Technology Workplace Services
EQ Bank
Toronto, ON
Volunteer
The primary responsibilities of this role include the operation of the bank’s end user support services; overseeing intake, triage, incident (IN) & service request (SR) de-escalation,…
Added 10 hours ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…

TrueContext

Technical Analyst

Ottawa, ON, K2K 3G5, Canada

Pay: $60,000 - $75,000 base salary
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

#CareersThatKickSaas! When something breaks in a customer's field operation, you are who they reach out to. TrueContext runs the forms, workflows, and data capture that thousands of field technicians depend on every day, so a stalled integration can leave a crew standing around a job site. This role is blended by design: you pick up the ticket, reproduce the issue, and carry it to fix yourself.

The Customer Success Manager owns the customer's outcomes and the Account Manager owns the commercial relationship. You own the problem in front of you: quick acknowledgement, a real diagnosis, and an answer the customer understands. For most users, this is the most visible evidence they have that we are dependable.

What you'll do

Own the ticket, start to finish

Work the queue across email, portal, and phone. Figure out what the customer is actually trying to accomplish, not just what they typed in the ticket, and stay with it through to resolution.

Most of the job is diagnosis. Reproduce the problem, then narrow it:

Form behavior: conditional logic, repeatable sections, calculated fields, validation rules
Data Source and Data Destination failures: refresh schedules, mapping errors, payload formatting
API responses and integration logs, to work out whether the break sits with us, with the customer's connected system, or in the configuration between them
Mobile issues on iOS and Android: offline sync, device performance, version mismatches

When it turns out to be a configuration choice, show the customer what to change. When it is a bug, write it up well enough that Engineering can act without three rounds of follow-up questions.

Handle escalations and incidents

Escalate early rather than after a customer has run out of patience. Hand Engineering a reproduction path and the real business impact. During platform incidents, keep affected customers posted and close the loop with each one afterward. On-call for urgent evening and weekend issues is shared across the team.

Make the next ticket unnecessary

Recurring problems should end up as help articles and internal runbooks instead of repeat tickets. Keep the ticketing system honest while you are at it: accurate categories, current status, resolution notes someone else could follow.

Be the early warning system

Support sees trouble before anyone else does. Pass ticket patterns and sentiment shifts to the Customer Success Manager and Account Manager so nobody is surprised at renewal. Same with Product: which parts of the platform generate the most friction, and the evidence to back it up. A well-argued support trend is one of the more reliable inputs into our roadmap.

What we're looking for

2 to 4 years in a technical support or a similar customer-facing technical role at a SaaS company. More than anything, you can take a vague description of a problem and narrow it to a cause.

You are comfortable reading API documentation, inspecting a JSON payload, and interpreting error code. Some exposure to REST APIs, webhooks, or integration platforms matters more here than any particular tool on your resume. Low-code, mobile, or field service platforms are a bonus, as is supporting apps on both iOS and Android.

You can explain a technical cause to a non-technical user without making them feel small. You are organized, because this is a queue rather than one problem at a time. You stay steady when a customer is upset and the answer is not obvious yet.

Helpful but not required: Jira Service Management or Salesforce Service Cloud; a background in field service, construction, utilities, or another regulated industry.

Location and Work Model

Ottawa, hybrid, with regular time in the office next to the Support, Product, and Engineering teams. This is a late shift role: 12pm to 8pm ET, Monday to Friday. Occasional weekend coverage is required depending on team availability, and the team shares an on-call rotation for urgent after-hours issues.

Some Extra Benefits

Company-wide & team social events

Wellness yearly allowance

Great time off benefits (4 weeks of vacation + 2 True2ME days + 1 TrueCrewCares day)

Catered lunches 2x per week

An amazing office space with plenty of snacks, drinks, and space to collaborate

Hybrid work environment (3 days a week in the office)

Salary Range

$60,000 - $75,000 base salary

If you are looking for the opportunity to embrace and be part of a truly unique company culture, this opportunity might just be for you!

Apply About employer

More about this job

Responsibilities

You will own the technical support ticket process from start to finish, diagnosing and resolving complex issues related to integrations, mobile performance, and platform configuration. Additionally, you will act as an early warning system by identifying recurring patterns and providing actionable feedback to the Product and Customer Success teams.

Requirements

The role requires 2 to 4 years of experience in a technical support or customer-facing role within a SaaS environment. Candidates must be proficient in interpreting API documentation, JSON payloads, and error codes, with strong communication skills to explain technical issues to non-technical users.

Skills

Technical support
SaaS
API documentation
JSON
REST APIs
Webhooks
Integration platforms
Troubleshooting
Customer service
Mobile app support
iOS
Android
Data analysis
Incident management
Technical writing

Benefits

Wellness yearly allowance
Vacation time
Catered lunches
Snacks and drinks
Collaborative office space

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
SaaS
API
JSON
REST
Webhooks
Mobile support
iOS
Android
Troubleshooting
Customer Success
Integration
Jira Service Management
Salesforce Service Cloud
Field service
Technical support
Incident management
Data capture
Workflows
Configuration

Report this job