Find work in Canada.

487,440 jobs across our Canadian network. How we count

Jobs in Canada

Email me new jobs Save this search

Added 1 month ago
P
SAP SuccessFactors Functional Analyst
Pomerleau
Quebec, QC
- Full-time
Within the Enterprise Solutions department, the SAP SuccessFactors Functional Analyst works closely with HR teams, key users, and technology teams to enhance and maintain the HR solutions…
Added 1 month ago
O
Operations Financial Analyst
O-I
Brampton, ON
- Full-time
The Operations Analyst role is responsible for performing standardized or routine professional accounting and financial analysis work for Americas North Operations. The primary job duties…
Added 1 month ago
IB
Manager, Strategic Planning & Process Redesign - 12‑month contract
Indigo Books & Music
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
We Will Be Data Driven – System Thinking – Entrepreneurial.
Added 1 month ago
C
Business Systems Analyst - Guidewire PolicyCenter
CGI
Toronto, ON
- Contract
CGI is seeking an experienced Senior Business Systems Analyst (BSA) with strong functional knowledge of Guidewire PolicyCenter to join our team in Toronto.
Added 1 month ago
DS
Director of Growth Marketing
D3 Security
Vancouver, BC · Greater Vancouver, BC
- Full-time
…it early enough. That is the job: build and run the demand system that makes D3 the answer buyers find - in AI answers, on the third-party pages those answers cite, in the security…
Added 1 month ago
G&
CRM Systems Analyst
Grand & Toy
Vaughan, ON
- Full-time
As a Technical System Analyst with hands-on experience with D365 CRM, you'll collaborate with key business stakeholders to resolve issues and improve the platform, so it delivers more…
Added 1 month ago
IF
Senior Analyst, Investment Compliance
Intact FC
Montreal, QC
- Full-time
Reporting to the Chief Compliance Officer & Director of Governance, the Senior Analyst Investment Compliance supports the monitoring and oversight of investment activities within Intact…
Added 1 month ago
Bilingual Onsite Deskside Analyst
Insight Enterprises, Inc.
Montreal, QC
Added 1 month ago
T
Technical Analyst
TrueContext
Ottawa, ON
- Full-time
API responses and integration logs, to work out whether the break sits with us, with the customer's connected system, or in the configuration between them
Added 1 month ago
PS
Retail & ERP Systems Analyst
Pacific Smoke International Inc
Markham, ON
- $85,000 to $95,000 CAD / year
…design, and support it. We’re looking for a Retail & ERP Systems Analyst to join our scaling…
Added 1 month ago
T
Technical Support Analyst
TrueContext
Ottawa, ON
- Full-time
API responses and integration logs, to work out whether the break sits with us, with the customer's connected system, or in the configuration between them
Added 1 month ago
O
Operations Financial Analyst
O-I
Brampton, ON
- Full-time
The Operations Analyst role is responsible for performing standardized or routine professional accounting and financial analysis work for Americas North Operations. The primary job duties…
Added 1 month ago
KE
Business Central Analyst / ERP Systems Analyst
Kitchener Executive Consultants Inc
Guelph, ON
- Full-time
Kitchener Executive Consultants Inc. is searching for an ERP Systems Analyst to join the technology team of a well-established and growing manufacturing organization. This position offers…
Added 1 month ago
Senior Analyst, Revenue Strategy, Analytics & Operations
OpenTable
Canada
The Sr. Analyst level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, the ability to learn quickly, and to be able to work in…
Added 1 month ago
EI
Financial Analyst, Accounting and Systems
Equispheres Inc
Ottawa, ON
- Full-time
The Financial Analyst works alongside the Controller on our Epicor ERP implementation, on sub-ledger and month-end close support, and on the reporting and analysis that guide decisions as…
Added 1 month ago
Workforce Management Intraday Analyst (contract)
Questrade Financial Group
Toronto, ON
We’re looking for our next WFM Intraday Analyst. Could It Be You?
Added 1 month ago
QS
IBM Mainframe Operations Analyst
Quartech Systems Ltd.
Canada
- Full-time
…programs across British Columbia. The successful z/OS Operations Analyst will work within a high-volume, mission-critical application portfolio that underpins more than $3 billion in annual…
Added 1 month ago
Product Quality Lead
Supernova Technology™
Toronto, ON
…about the technology to write their own SQL and pick apart a system design. You will spend most of your time with engineering teams, so you need enough technical depth to hold your own with…
Added 1 month ago
C
Senior CDR Analyst
CarbonRun
Halifax, NS
- $65,000 to $85,000 CAD / year
- Full-time
We are seeking a talented Senior CDR Analyst to conduct Life Cycle Analysis (LCA), including geospatial analysis, to support both project planning (scaling), project optimization, research,…
Added 1 month ago
GA
Enterprise Business Analyst
Gildan Activewear Inc
Montreal, QC
- Other
The Enterprise Business Analyst is a strategic role within the Technology department responsible for connecting business priorities with technology strategy, capability planning, solution…
Added 1 month ago
TD
Analyst I, System Management (Permanent)
Toronto District School Board
Toronto, ON
- $48.73 to $57.27 CAD / hour
- Full-time
Reporting to the Senior Analyst, System Services, the Analyst I, System Management will be responsible for providing primary support for the following subsystems:
Added 1 month ago
CF
Security Analyst II
CI Financial
Toronto, ON
- Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 1 month ago
R
DC Operations Analyst
ROBINSON
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Reporting to the Director, Distribution Operations, the DC Operations Analyst is responsible for monitoring, analyzing, and reporting on Distribution Centre (DC) performance across…
Added 1 month ago
L
Systems Analyst III - Health & Welfare Benefits Implementations
LifeWorks
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB · ON · CAN-ON-Home Office
- Full-time
Ready to make a real impact in the health and benefits space? We're looking for a Systems Analyst III - Health & Welfare Benefits Implementations to join TELUS Health's dynamic…
Added 1 month ago
SP
Systems Analyst 2 (Telephony)
Surrey Police Service
Surrey, BC
- Full-time
Surrey Police Service has an exciting opportunity for a Systems Analyst to join our Corporate Services Bureau to provide systems analysis with a focus on supporting SPS’s communication and…

TrueContext

Technical Support Analyst

Ottawa, ON, Canada

$60,000 - $75,000 base salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $60,000 - $75,000 base salary
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Original job description

#CareersThatKickSaas! When something breaks in a customer's field operation, you are who they reach out to. TrueContext runs the forms, workflows, and data capture that thousands of field technicians depend on every day, so a stalled integration can leave a crew standing around a job site. This role is blended by design: you pick up the ticket, reproduce the issue, and carry it to fix yourself.

The Customer Success Manager owns the customer's outcomes and the Account Manager owns the commercial relationship. You own the problem in front of you: quick acknowledgement, a real diagnosis, and an answer the customer understands. For most users, this is the most visible evidence they have that we are dependable.

What you'll do

Own the ticket, start to finish

Work the queue across email, portal, and phone. Figure out what the customer is actually trying to accomplish, not just what they typed in the ticket, and stay with it through to resolution.

Most of the job is diagnosis. Reproduce the problem, then narrow it:

Form behavior: conditional logic, repeatable sections, calculated fields, validation rules
Data Source and Data Destination failures: refresh schedules, mapping errors, payload formatting
API responses and integration logs, to work out whether the break sits with us, with the customer's connected system, or in the configuration between them
Mobile issues on iOS and Android: offline sync, device performance, version mismatches

When it turns out to be a configuration choice, show the customer what to change. When it is a bug, write it up well enough that Engineering can act without three rounds of follow-up questions.

Handle escalations and incidents

Escalate early rather than after a customer has run out of patience. Hand Engineering a reproduction path and the real business impact. During platform incidents, keep affected customers posted and close the loop with each one afterward. On-call for urgent evening and weekend issues is shared across the team.

Make the next ticket unnecessary

Recurring problems should end up as help articles and internal runbooks instead of repeat tickets. Keep the ticketing system honest while you are at it: accurate categories, current status, resolution notes someone else could follow.

Be the early warning system

Support sees trouble before anyone else does. Pass ticket patterns and sentiment shifts to the Customer Success Manager and Account Manager so nobody is surprised at renewal. Same with Product: which parts of the platform generate the most friction, and the evidence to back it up. A well-argued support trend is one of the more reliable inputs into our roadmap.

What we're looking for

2 to 4 years in a technical support or a similar customer-facing technical role at a SaaS company. More than anything, you can take a vague description of a problem and narrow it to a cause.

You are comfortable reading API documentation, inspecting a JSON payload, and interpreting error code. Some exposure to REST APIs, webhooks, or integration platforms matters more here than any particular tool on your resume. Low-code, mobile, or field service platforms are a bonus, as is supporting apps on both iOS and Android.

You can explain a technical cause to a non-technical user without making them feel small. You are organized, because this is a queue rather than one problem at a time. You stay steady when a customer is upset and the answer is not obvious yet.

Helpful but not required: Jira Service Management or Salesforce Service Cloud; a background in field service, construction, utilities, or another regulated industry.

Location and Work Model

Ottawa, hybrid, with regular time in the office next to the Support, Product, and Engineering teams. This is a late shift role: 12pm to 8pm ET, Monday to Friday. Occasional weekend coverage is required depending on team availability, and the team shares an on-call rotation for urgent after-hours issues.

Some Extra Benefits

Company-wide & team social events
Wellness yearly allowance
Great time off benefits (4 weeks of vacation + 2 True2ME days + 1 TrueCrewCares day)
Catered lunches 2x per week
An amazing office space with plenty of snacks, drinks, and space to collaborate
Hybrid work environment (3 days a week in the office)

Salary Range

$60,000 - $75,000 base salary

If you are looking for the opportunity to embrace and be part of a truly unique company culture, this opportunity might just be for you!

Apply About employer

More about this job

Responsibilities

You will own the technical support ticket process from diagnosis to resolution, including reproducing issues and communicating solutions to customers. Additionally, you will handle escalations, manage platform incidents, and contribute to internal documentation to improve support efficiency.

Requirements

The role requires 2 to 4 years of experience in a technical support or customer-facing technical role within a SaaS environment. Candidates must be proficient in reading API documentation, interpreting JSON payloads, and troubleshooting mobile or integration-related issues.

Skills

Technical support
SaaS
API documentation
JSON payload inspection
REST APIs
Webhooks
Integration platforms
Mobile troubleshooting
iOS
Android
Customer service
Troubleshooting
Data analysis
Technical writing
Incident management

Benefits

Wellness yearly allowance
Vacation time
Catered lunches
Snacks and drinks

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SaaS
API
JSON
REST APIs
Webhooks
Integration
iOS
Android
Jira Service Management
Salesforce Service Cloud
Field Service
Troubleshooting
Data Capture
Workflows
Low-code
Mobile Platforms
Incident Management
Customer Success
Technical Analysis

Report this job