IT & data jobs in Canada

Explore it & data jobs in Canada. Choose a role or place to find work that fits.

Counted Oct 2, 2026

Hiring at a glance

View jobs

Open jobs: 2,541
Employers: 1,308

Advertised starting pay

Average starting payCAD / year: $97,912Across 241 listings
Average starting payCAD / hour: $51.24Across 83 listings
Average starting payUSD / year: $117,906Across 52 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 5%127 listings
Hybrid: 39%1,003 listings
On-site: 55%1,402 listings

Not specified: <1% (9 listings)

Employers hiring include J&M Group (40), TD (40), Amazon (35).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

IT & data jobs in Canada

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Added 10 days ago
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Senior Data Analyst, Merchandise Procurement
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$60,000 to $90,000 CAD / year
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Winnipeg, MB
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Retail & ERP Systems Analyst
Pacific Smoke International Inc
Markham, ON
$85,000 to $95,000 CAD / year
Added 10 days ago
Technical Support Analyst
TrueContext
Ottawa, ON
Full-time
…they reach out to. TrueContext runs the forms, workflows, and data capture that thousands of field technicians depend on every day, so a stalled integration can leave a crew standing around…
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Toronto, ON · FSRA Head Office
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Toronto, ON · Greater Toronto Area, ON
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Full-time

TrueContext

Technical Support Analyst

Ottawa, ON, Canada

Pay: $60,000 - $75,000 base salary
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

#CareersThatKickSaas! When something breaks in a customer's field operation, you are who they reach out to. TrueContext runs the forms, workflows, and data capture that thousands of field technicians depend on every day, so a stalled integration can leave a crew standing around a job site. This role is blended by design: you pick up the ticket, reproduce the issue, and carry it to fix yourself.

The Customer Success Manager owns the customer's outcomes and the Account Manager owns the commercial relationship. You own the problem in front of you: quick acknowledgement, a real diagnosis, and an answer the customer understands. For most users, this is the most visible evidence they have that we are dependable.

What you'll do

Own the ticket, start to finish

Work the queue across email, portal, and phone. Figure out what the customer is actually trying to accomplish, not just what they typed in the ticket, and stay with it through to resolution.

Most of the job is diagnosis. Reproduce the problem, then narrow it:

Form behavior: conditional logic, repeatable sections, calculated fields, validation rules
Data Source and Data Destination failures: refresh schedules, mapping errors, payload formatting
API responses and integration logs, to work out whether the break sits with us, with the customer's connected system, or in the configuration between them
Mobile issues on iOS and Android: offline sync, device performance, version mismatches

When it turns out to be a configuration choice, show the customer what to change. When it is a bug, write it up well enough that Engineering can act without three rounds of follow-up questions.

Handle escalations and incidents

Escalate early rather than after a customer has run out of patience. Hand Engineering a reproduction path and the real business impact. During platform incidents, keep affected customers posted and close the loop with each one afterward. On-call for urgent evening and weekend issues is shared across the team.

Make the next ticket unnecessary

Recurring problems should end up as help articles and internal runbooks instead of repeat tickets. Keep the ticketing system honest while you are at it: accurate categories, current status, resolution notes someone else could follow.

Be the early warning system

Support sees trouble before anyone else does. Pass ticket patterns and sentiment shifts to the Customer Success Manager and Account Manager so nobody is surprised at renewal. Same with Product: which parts of the platform generate the most friction, and the evidence to back it up. A well-argued support trend is one of the more reliable inputs into our roadmap.

What we're looking for

2 to 4 years in a technical support or a similar customer-facing technical role at a SaaS company. More than anything, you can take a vague description of a problem and narrow it to a cause.

You are comfortable reading API documentation, inspecting a JSON payload, and interpreting error code. Some exposure to REST APIs, webhooks, or integration platforms matters more here than any particular tool on your resume. Low-code, mobile, or field service platforms are a bonus, as is supporting apps on both iOS and Android.

You can explain a technical cause to a non-technical user without making them feel small. You are organized, because this is a queue rather than one problem at a time. You stay steady when a customer is upset and the answer is not obvious yet.

Helpful but not required: Jira Service Management or Salesforce Service Cloud; a background in field service, construction, utilities, or another regulated industry.

Location and Work Model

Ottawa, hybrid, with regular time in the office next to the Support, Product, and Engineering teams. This is a late shift role: 12pm to 8pm ET, Monday to Friday. Occasional weekend coverage is required depending on team availability, and the team shares an on-call rotation for urgent after-hours issues.

Some Extra Benefits

Company-wide & team social events
Wellness yearly allowance
Great time off benefits (4 weeks of vacation + 2 True2ME days + 1 TrueCrewCares day)
Catered lunches 2x per week
An amazing office space with plenty of snacks, drinks, and space to collaborate
Hybrid work environment (3 days a week in the office)

Salary Range

$60,000 - $75,000 base salary

If you are looking for the opportunity to embrace and be part of a truly unique company culture, this opportunity might just be for you!

Apply About employer

More about this job

Responsibilities

You will own the technical support ticket process from diagnosis to resolution, including reproducing issues and communicating solutions to customers. Additionally, you will handle escalations, manage platform incidents, and contribute to internal documentation to improve support efficiency.

Requirements

The role requires 2 to 4 years of experience in a technical support or customer-facing technical role within a SaaS environment. Candidates must be proficient in reading API documentation, interpreting JSON payloads, and troubleshooting mobile or integration-related issues.

Skills

Technical support
SaaS
API documentation
JSON payload inspection
REST APIs
Webhooks
Integration platforms
Mobile troubleshooting
iOS
Android
Customer service
Troubleshooting
Data analysis
Technical writing
Incident management

Benefits

Wellness yearly allowance
Vacation time
Catered lunches
Snacks and drinks

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SaaS
API
JSON
REST APIs
Webhooks
Integration
iOS
Android
Jira Service Management
Salesforce Service Cloud
Field Service
Troubleshooting
Data Capture
Workflows
Low-code
Mobile Platforms
Incident Management
Customer Success
Technical Analysis

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