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TruFinity Plumbing Heating & Cooling

HVAC Field Performance Manager

Kelowna, BC, Canada

$80,000–$100,000 base salary, based on experience. · Full-time

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Job details

Pay: $80,000–$100,000 base salary, based on experience.
Job type: Full-time
Apply by: Apr 7, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

Lead the best HVAC service team in the Okanagan.

TruFinity Plumbing Heating & Cooling is built on one promise: True Service. Infinite Care. We deliver white-glove, premium service to every home. That means:

Fully equipped vans, so jobs get fixed right the first visit.
Weekly training.
Real warranties, in writing.

We’re growing fast, and we need a leader who makes HVAC technicians better every single week.

As our HVAC Field Performance Manager, you own the results of a team of 5–6 service technicians, from the moment a call is booked to the moment the invoice is closed. You coach in the field, protect the customer experience, and drive the numbers.

This role is not for everyone. Every number reflects your leadership: revenue, margin, recalls and reviews.

What you’ll do

Lead and develop a team of 5–6 HVAC service technicians: weekly ride-alongs, in-person coaching, and a clear path for every tech to level up.
Own the customer experience. Complaints are answered within 1 hour, and you go on site in person when a job needs it.
Drive dispatch decisions: the right tech on the right job, every time.
Get involved on high-value and stalled calls, and follow up every open estimate quickly.
Coach a modern sales process: every option presented top-down, financing and membership on every call, no pressure, no pre-judging the customer’s budget.
Protect margin with clear pricing authority and the discipline to hold the line.
Hit monthly targets on team revenue, close rate and membership conversion, with a team you built.

What you bring

3+ years in residential HVAC service.
Proven experience leading and coaching field technicians.
Strong service sales skills: multi-option proposals and confident closing.
ServiceTitan experience preferred.
Valid driver’s licence and a clean abstract.
You hold yourself to a standard when nobody’s watching, and you expect the same from your team.

What we offer

$80,000–$100,000 base salary, based on experience.
A monthly performance bonus of up to $51,000 a year, paid when the team and the company hit their targets. That puts total earnings at up to $131,000–$151,000.
Additional commission on estimates you win back.
Group benefits after probation.
A company that invests in people: weekly training, real systems, fully equipped vans, and a clear structure from technician to leadership.
A premium brand that customers trust and tradespeople want to join.

Ready to lead? Apply with your resume and a few lines on the best team you’ve built, and how you did it.

TruFinity Plumbing Heating & Cooling · trufinity.ca · 250-707-8285

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More about this job

Responsibilities

Lead and develop a team of 5–6 HVAC service technicians through weekly ride-alongs, coaching, and performance development. Own customer experience and team results, including dispatch decisions, sales and estimate follow-up, revenue, margins, recalls, reviews, and membership conversion.

Requirements

Requires at least 3 years of residential HVAC service experience and proven experience leading and coaching field technicians. Candidates should have strong service sales skills, a valid driver’s licence, and a clean driving abstract; ServiceTitan experience is preferred.

Skills

HVAC Service
Field Team Leadership
Technician Coaching
Dispatch Management
Service Sales
Multi-Option Proposals
Sales Closing
Margin Management
Revenue Management
Close Rate Improvement
Membership Conversion
Complaint Resolution
ServiceTitan
Estimate Follow-Up
Driving

Benefits

Performance Bonus
Commission
Group Benefits
Weekly Training
Fully Equipped Vans

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Residential HVAC Service
Plumbing
Heating
Cooling
Field Performance Management
Service Technicians
Ride-Alongs
In-Person Coaching
Dispatch
Customer Experience
Complaint Resolution
Service Sales
Multi-Option Proposals
Financing
Membership Conversion
Close Rate
Revenue Targets
Margin Management
Estimate Follow-Up
Recalls
Customer Reviews
ServiceTitan
Driver’s Licence
Clean Driving Abstract

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