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Added 13 mins ago
CG
General Manager Sure Stay Plus
Canalta Group
Drumheller, AB
- Full-time
…are a forward-thinking individual with a knack for fostering community, enhancing guest experiences, and empowering a diverse team, you might just be our perfect…
Added 13 mins ago
S
[26-116] Community Living Worker - Permanent Part-time
SOURCES
Delta, BC
- Part-time
Position: Permanent Part-time Community Living Worker
Added 13 mins ago
SH
Registered Practical Nurse - Surgical Suites (GEN)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
…and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges,…
Added 13 mins ago
FC
Senior Manager, Credit Solutions, Commercial Services
FirstOntario Credit Union
St. Catharines, ON
- Full-time
As a member of the Commercial Services team within the Business Banking Group, the Senior Manager, Credit Solutions, Commercial Services is responsible for the credit management,…
Added 13 mins ago
S
[26-117] Community Living Worker - Casual
SOURCES
Delta, BC
- Full-time
We are looking for a Community Living Worker to join our Sources Community Living Services team! This individual must be Passionate about working with people, Engaging, and Empathic.
Added 14 mins ago
UO
Administrative Manager, Finance and Operations
University of Waterloo
Waterloo, ON · Psychology, Anthropology, Soci
- Full-time
The Administrative Manager, Finance and Operations, is responsible for managing and coordinating the operational administrative functions of the School and finance-related support with…
Added 14 mins ago
UO
Manager, Information Security Operations
University of Waterloo
Waterloo, ON
- Full-time
…monitoring, incident response and related operations, ensuring service objectives are met. The position provides operational and technical leadership to the information security operations…
Added 14 mins ago
UO
Undergraduate Advisor and Coordinator
University of Waterloo
Stratford, ON · Digital Media Stratford
- Full-time
Supports the Program Manager Academic Administrative Supervisor in overall management of the undergraduate program by providing background information, research, advice, administrative…
Added 14 mins ago
NC
Systems Analyst (2 Positions)
NAV CANADA
Ottawa, ON
- Full-time
Investigate and resolve technical issues affecting in-development and in-service systems.
Added 43 mins ago
S
Clinic Nurse, CARE Program - BC Women’s Hospital + Health Centre
Sanya’k̓ula
Vancouver, BC
- Part-time
Provides input to the Program Manager or delegate, regarding policies, procedures and operational requirements by observing service needs and providing spoken or written suggestions which…
Added 43 mins ago
RD
Team Operations Lead
RBC Dominion Securities
Vernon, BC
- Full-time
…executing activities and client contact as per the portfolio manager’s business plan, client service plan, and review…
Added 43 mins ago
SH
General Duty Nurse (N2) - Child Health - JL3 Pediatric ICU-Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 43 mins ago
SH
General Duty Sonographer
Shared Health-Soins Communs
The Pas, MB
- Full-time
Under the general supervision of the Manager, Charge Technologist or designate, the General Duty Sonographer performs ultrasound services as defined at regional and local levels and as…
Added 43 mins ago
C
Manager, Activations and Programming
CBRE
Calgary, AB
- Full-time
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to
Added 44 mins ago
SH
Material Transporter
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Manager, Warehouse and Traffic, the incumbent is responsible for transporting assorted goods, materials, equipment, furniture and waste as described in procedures and…
Added 44 mins ago
SH
Supervisor (In-House Program)
Shared Health-Soins Communs
Ste. Rose du Lac, MB
- Full-time
Reporting to the Manager, the Supervisor is responsible for the ongoing administrative and, as required, clinical supervision of the in-house program. The Supervisor will participate in,…
Added 44 mins ago
SH
Administrative Assistant
Shared Health-Soins Communs
Minnedosa, MB
- Full-time
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 44 mins ago
SH
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 44 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - PX2 East
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 44 mins ago
SH
Administrative Assistant 4 - Central Support Services
Shared Health-Soins Communs
Winnipeg, MB
- Internship
Managing the office systems to provide effective efficient secretarial services for Central Support Services Division, Manager Health Services, Nursing Supervisors, and other Divisional…
Added 44 mins ago
SH
Registered Psychiatric Nurse/Registered Nurse (N2) - Mental Health
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 44 mins ago
SH
General Duty Nurse (N2) - NICU
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 44 mins ago
SH
Nurse Clinician (N3) - Ambulatory Care Surgery
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general direction of the Manager Health Services, the incumbent functions as a pivotal member of the multidisciplinary team to coordinate and provide clinical management to…
Added 44 mins ago
SH
Nursing Assistant - Diagnostic Imaging
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Working as part of a multidisciplinary team under the supervision of the Manager Health Services, Diagnostic Imaging or designate, the incumbent:
Added 44 mins ago
SH
General Duty Nurse (N2) - NICU
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…

Trulioo

Senior Customer Success Manager

Remote, Canada

Remote

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in B2B software customer success management or a similar role within the tech industry.
Posting language: English
Posted: Nov 3, 2026

Original job description

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for maintaining and growing customer revenue and health by aligning customer needs, product capabilities, and use cases. You're relied upon for your entrepreneurial nature, technical aptitude, collaborative style, and ability to engage with high-profile customers in Payments, Marketplace, Online Trading, Banking, and Wealth Management.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.

This is a full-time, permanent position based out of our Vancouver office on a hybrid model (3 days per week in-office). Candidates located outside a commutable distance of this office may be considered for a fully remote arrangement within Canada.

What You'll Be Doing:

Drive net revenue retention by identifying, pipelining, and closing upsell and cross-sell opportunities within a dedicated book of business to exceed growth targets.
Lead the end-to-end commercial process for contract renewals, amendments, and add-ons, securing favorable terms while maximizing account value.
Build strategic relationships with the largest and most innovative companies across North America, engaging C-suite decision-makers to uncover business requirements and map them to additional products or higher-tier service levels.
Manage multiple stakeholders and business units within the same organization, each with potentially different use cases, pivoting easily between C-suite and technical contacts.
Analyze product performance metrics and technical optimization opportunities, and partner with Sales, Marketing, Support, Product, and executive team members to be the voice of the customer and shape the product roadmap.
Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.
Use AI to analyze product usage data and prepare quarterly business review and renewal materials, checking every output against source data before it reaches a customer, and share the workflows that work with the wider Customer Success team.

What You'll Bring:

Post-secondary degree or equivalent combination of education and experience.
5+ years of experience in B2B software customer success management or a similar role within the tech industry.
Proven success selling complex SaaS solutions, preferably in security and compliance across financial services, fintech, e-commerce, and technology.
Experience managing multi-million-dollar customers, driving product adoption, mitigating churn, and accurately forecasting revenue.
Proven ability to become a trusted advisor by focusing on customer outcomes and the business value of software.
Exceptional verbal, written, and presentation skills for both external and internal audiences, including articulating technical product value.
Self-motivated, detail-oriented, and driven to achieve.
Strong business, operational, and technical aptitude, with the ability to quickly learn new technologies and transactional business models.
Experience analyzing data sets and presenting findings to customers, and owning customer touchpoints such as quarterly business reviews.
Experience with financial, compliance, or regulatory industries.
Experience with the following tools/technology: CRM, ticketing, and product management tools (Salesforce considered an asset), and Excel or BI tools.
Working fluency using AI in your own account management work, with a repeatable process and a habit of verifying output before relying on it, plus experience introducing a shared workflow or template that teammates use, and sound judgment on where AI should not touch confidential customer data.

Interview Process:

At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do.

Here's what you can expect throughout the interview process:

Recruiter Interview: 30 minutes
Hiring Manager Interview: 45–60 minutes
Panel/Presentation/Assignment: 60 minutes
Final Leadership Interview: 30–45 minutes

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.

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More about this job

Responsibilities

The Senior Customer Success Manager is responsible for maintaining and growing customer revenue by aligning product capabilities with client needs. They will lead commercial processes for renewals and upsells while leveraging AI to optimize productivity and customer health.

Requirements

Candidates must have 5+ years of experience in B2B software customer success management and a post-secondary degree. Proven success in selling complex SaaS solutions within financial or compliance sectors is required.

Skills

Customer success management
SaaS solutions
Revenue retention
Upselling
Cross-selling
Account management
Strategic relationship building
Data analysis
Technical aptitude
AI tools
Product adoption
Revenue forecasting
Presentation skills
Financial services
Compliance
CRM

Benefits

Health insurance
Dental insurance
Vision insurance
Retirement plans with company match
Paid time off
Parental leave
Annual education & training stipend
Wellness workshops
Headspace subscription

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Digital Identity Verification
Fintech
Salesforce
CRM
Artificial Intelligence
Revenue Retention
Business Intelligence
Account Management
Financial Services
Compliance
Product Roadmap
Upselling
Cross-selling
Data Analysis
Stakeholder Management
B2B
Technical Optimization
Customer Health

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