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Added 5 mins ago
V
Manager, Finance & Business Operations (Richmond, BC)
voestalpine
Richmond, BC
- $95,000 to $120,000 CAD / year
- Full-time
Help improve data quality, financial discipline and follow-through on operational issues.
Added 5 mins ago
EV
Lead, Vegetation (Ecologist)
Elk Valley Resources
Sparwood, BC
- $108,000 to $127,000 CAD / year
- Full-time
Reporting to the Manager, Reclamation, the Lead, Vegetation provides technical expertise in vegetation ecology, ecosystem development, and revegetation to support mine reclamation and…
Added 5 mins ago
VB
Engineer - Ground Control
Vale Base Metals
Sudbury, ON
- Full-time
…Ontario, Canada. This is a permanent position reporting to the Sr. Manager, Geomechanics Studies – Mining Geotechnical, Vale Base Metals (VBM). The role falls under the CTO’s Mining &…
Added 5 mins ago
A
Community Manager - AntiSocial
AntiSocial
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
We’re looking for a Community Manager to join our Toronto team. You'll be the voice behind some exciting brands, helping build engaged online communities and creating meaningful…
Added 5 mins ago
MV
Environmental Scientist II
Metro Vancouver
Burnaby, BC
- Full-time
…waste management decisions; a proficient scientist and project manager equally capable of planning, coordinating, implementing and assessing environmental monitoring programs and working…
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Associate - Equity Derivatives TDS
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- Full-time
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Bilingual Customer Service Specialist
The Canada Life Assurance Company
Montreal, QC
Reporting to the Associate Manager, you will be accountable for:
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Mineral Deposits/Economic Geologist (Geologist 4)
The Government of Nova Scotia
Halifax, NS
…from exploration to reclamation. The Branch leads geoscience research, strategic analyses and regulatory work that supports responsible resource management and positions Nova Scotia as a…
Added 5 mins ago
SH
Clinical Manager, NICU/Paediatrics
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
The Patient Care Manager, NICU, Paediatrics and Ambulatory Children's Services, as a member of the Maternal Child Program leadership team at Southlake Regional Health Centre, is accountable…
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Business Analyst
Government of Alberta
AB
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A
Laboratory Analyst
ALS
Kamloops, BC · CAN - BC - Kamloops (Bowers Place)
- Full-time
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Added 20 mins ago
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Lab Technician II - Grills
Napoleon
Barrie, ON
- Full-time
Accountable for generating accurate, high-quality test data, performing detailed technical analysis, and providing sound engineering-based recommendations that influence product design,…
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Data Analyst
City of Edmonton
AB
Under the direction of the Manager, Fleet and Facility Analytics, this position provides analytical support for the Fleet & Facility Services branch by building data sources, developing…
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Q
Digital Marketing Manager
Quadient
Markham, ON
- $75,700 to $80,000 CAD / year
- Full-time
The Digital Marketing Manager's pivotal role involves crafting and deploying robust digital marketing strategies across platforms such as Google Ads, social media advertising, display…
Added 20 mins ago
HR
Senior Business Analyst
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…Care through Technology and Community Connection frame our Research…
Added 20 mins ago
HR
Physiotherapist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Reporting Relationship: Manager of Allied HealthHourly Rate Range: $40.36 - $56.30
Added 20 mins ago
TT
EHSS Intern- Summer 2027
TTM Technologies
Toronto, ON
- Full-time
· Effective communication and teamwork skills; ability to research problems and manage assigned deliverables.
Added 20 mins ago
TT
Operations Engineering Intern - Summer 2027
TTM Technologies
Toronto, ON
- Full-time
Mentor: Director of Operations & Sr Inside Sales Manager
Added 20 mins ago
TT
Process Engineering Intern - Wet Process Summer 2027
TTM Technologies
Toronto, ON
- Full-time
· Effective communication and teamwork skills; ability to research problems and manage assigned deliverables.
Added 20 mins ago
Pharmacist
Bayshore
Markham, ON
Under the supervision of the Pharmacy Operations Manager and/or Pharmacy Operations Supervisor, performs all duties necessary to provide for the efficient daily operation of the pharmacy,…
Added 20 mins ago
TT
Process Engineering Intern - Dry Process - Summer 2027
TTM Technologies
Toronto, ON
- Full-time
· Effective communication and teamwork skills; ability to research problems and manage assigned deliverables.
Added 20 mins ago
Senior Marketing Research Analyst
Bayshore
Mississauga, ON
Compile and analyze statistical, operational, survey, and research data using appropriate analytical and reporting tools.
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Lead Product Manager, Mobile / Gestionnaire principal(e) de produit, Mobile
NBCUniversal
Montreal, Quebec
- Full-time
Drive product decisions through user research, analytics, testing, and iteration.
Added 20 mins ago
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Associate – Front Office Quant Engineer
TD
Toronto, ON
- Full-time
…a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment…
Added 22 mins ago
Q
Digital Marketing Manager
Quadient
Markham, ON
- $75,700 to $80,000 CAD / year
- Full-time
The Digital Marketing Manager's pivotal role involves crafting and deploying robust digital marketing strategies across platforms such as Google Ads, social media advertising, display…

Trulioo

Senior Customer Success Manager

Remote, Canada

Remote

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in B2B software customer success management or a similar role within the tech industry.
Posting language: English
Posted: Nov 3, 2026

Original job description

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for maintaining and growing customer revenue and health by aligning customer needs, product capabilities, and use cases. You're relied upon for your entrepreneurial nature, technical aptitude, collaborative style, and ability to engage with high-profile customers in Payments, Marketplace, Online Trading, Banking, and Wealth Management.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.

This is a full-time, permanent position based out of our Vancouver office on a hybrid model (3 days per week in-office). Candidates located outside a commutable distance of this office may be considered for a fully remote arrangement within Canada.

What You'll Be Doing:

Drive net revenue retention by identifying, pipelining, and closing upsell and cross-sell opportunities within a dedicated book of business to exceed growth targets.
Lead the end-to-end commercial process for contract renewals, amendments, and add-ons, securing favorable terms while maximizing account value.
Build strategic relationships with the largest and most innovative companies across North America, engaging C-suite decision-makers to uncover business requirements and map them to additional products or higher-tier service levels.
Manage multiple stakeholders and business units within the same organization, each with potentially different use cases, pivoting easily between C-suite and technical contacts.
Analyze product performance metrics and technical optimization opportunities, and partner with Sales, Marketing, Support, Product, and executive team members to be the voice of the customer and shape the product roadmap.
Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.
Use AI to analyze product usage data and prepare quarterly business review and renewal materials, checking every output against source data before it reaches a customer, and share the workflows that work with the wider Customer Success team.

What You'll Bring:

Post-secondary degree or equivalent combination of education and experience.
5+ years of experience in B2B software customer success management or a similar role within the tech industry.
Proven success selling complex SaaS solutions, preferably in security and compliance across financial services, fintech, e-commerce, and technology.
Experience managing multi-million-dollar customers, driving product adoption, mitigating churn, and accurately forecasting revenue.
Proven ability to become a trusted advisor by focusing on customer outcomes and the business value of software.
Exceptional verbal, written, and presentation skills for both external and internal audiences, including articulating technical product value.
Self-motivated, detail-oriented, and driven to achieve.
Strong business, operational, and technical aptitude, with the ability to quickly learn new technologies and transactional business models.
Experience analyzing data sets and presenting findings to customers, and owning customer touchpoints such as quarterly business reviews.
Experience with financial, compliance, or regulatory industries.
Experience with the following tools/technology: CRM, ticketing, and product management tools (Salesforce considered an asset), and Excel or BI tools.
Working fluency using AI in your own account management work, with a repeatable process and a habit of verifying output before relying on it, plus experience introducing a shared workflow or template that teammates use, and sound judgment on where AI should not touch confidential customer data.

Interview Process:

At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do.

Here's what you can expect throughout the interview process:

Recruiter Interview: 30 minutes
Hiring Manager Interview: 45–60 minutes
Panel/Presentation/Assignment: 60 minutes
Final Leadership Interview: 30–45 minutes

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.

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More about this job

Responsibilities

The Senior Customer Success Manager is responsible for maintaining and growing customer revenue by aligning product capabilities with client needs. They will lead commercial processes for renewals and upsells while leveraging AI to optimize productivity and customer health.

Requirements

Candidates must have 5+ years of experience in B2B software customer success management and a post-secondary degree. Proven success in selling complex SaaS solutions within financial or compliance sectors is required.

Skills

Customer success management
SaaS solutions
Revenue retention
Upselling
Cross-selling
Account management
Strategic relationship building
Data analysis
Technical aptitude
AI tools
Product adoption
Revenue forecasting
Presentation skills
Financial services
Compliance
CRM

Benefits

Health insurance
Dental insurance
Vision insurance
Retirement plans with company match
Paid time off
Parental leave
Annual education & training stipend
Wellness workshops
Headspace subscription

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Digital Identity Verification
Fintech
Salesforce
CRM
Artificial Intelligence
Revenue Retention
Business Intelligence
Account Management
Financial Services
Compliance
Product Roadmap
Upselling
Cross-selling
Data Analysis
Stakeholder Management
B2B
Technical Optimization
Customer Health

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