Jobs in Canada

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Added 13 mins ago
B
Client Service Assistant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Support IA’s in individual client investment needs to provide professional, customized investment-related advise, sales and services.
Added 27 mins ago
Q
Senior Legal Counsel
Quadient
Markham, ON
- Full-time
We are seeking an experienced Senior Legal Counsel, Digital - Americas to serve as the primary legal advisor to our Digital business across the United States and Canada, with occasional…
Added 28 mins ago
S
Tableau Account Executive - Federal Canadian Gouvernment
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
You'll serve as a trusted advisor to your customers by understanding their unique challenges and goals. You'll consult on the Tableau platform, evangelize solutions that help customers…
Added 43 mins ago
D
Advisor, Business development and sales support
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple…
Added 43 mins ago
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Financial Advisor CIRO-ID
CIBC
Guelph, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 58 mins ago
TW
Financial Advisor
Thrive Wealth Management
Saskatoon, SK
- Full-time
As a full-time Financial Advisor in Saskatoon, SK at our Circle Drive branch, you are responsible for understanding our members’ financial goals and supporting their achievement through the…
Added 1 hour ago
LC
Banking Advisor - Sarnia
Libro Credit Union
Sarnia, ON
- Full-time
The Banking Advisor is a key front-line sales role within Libro Credit Union, responsible for providing high-quality financial advice and day-to-day banking solutions to members. As the…
Added 1 hour ago
TB
Director of Operations and Commercialization
Toronto Business Development Centre
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Own the tracking of founder engagement, commercialization milestones, advisor follow-up and documented company outcomes.
Added 1 hour ago
Q
Senior Legal Counsel
Quadient
Markham, ON
- Full-time
We are seeking an experienced Senior Legal Counsel, Digital - Americas to serve as the primary legal advisor to our Digital business across the United States and Canada, with occasional…
Added 1 hour ago
AI
Senior Parts Advisor
Altruck International Centres
Burlington, ON
- Full-time
Must have superior problem-solving skills to achieve a win-win solutions
Added 1 hour ago
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EyeCare Advisor
LensCrafters
Winnipeg, MB
- Part-time
The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care.…
Added 1 hour ago
UO
Employer Relations Specialist
University of Calgary
Calgary, AB
- Full-time
Apply effective sales principles to develop leads, maintain a contact database, and meet client needs. This includes regularly auditing new employer clients and job postings to determine…
Added 1 hour ago
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Financial Advisor
RBC
Barrie, ON · Innisfil, ON
- Full-time
As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You…
Added 1 hour ago
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Client Advisor Intern
RBC
London, ON
- Part-time
…a great career with us as a future Account Manager/Banking…
Added 1 hour ago
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Banking Advisor Intern
RBC
London, ON
- Full-time
Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
Added 1 hour ago
AF
Outside Sales Representative
Action Furnace
Edmonton, AB
- Full-time
Reporting to the Director of Edmonton Operations, the Outside Sales Representative will be responsible for giving world-class in-home presentations and closing sales in homes. They will…
Added 1 hour ago
Retail Sales Representative - Ottawa West
Encore Market Engagement
Ottawa, ON
At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few...being nimble and responsive for us is…
Added 1 hour ago
D
Client Financial Services Agent
Desjardins
Saint-Félicien, QC · Caisse Desjardins du Domaine-du-Roy
- Full-time
Seize business opportunities and participate in sales development initiatives
Added 1 hour ago
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Wealth Planning Advisor- Waterloo
BMO
Waterloo, ON · MARS
- Full-time
Work Arrangement: Hybrid role (3 days in office, 2 days remote)
Added 1 hour ago
RM
Sales Associate | West Edmonton Mall November - January)
Rocky Mountain Soap Company
Edmonton, AB
- Temporary
The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product…
Added 2 hours ago
WA
Internal Service Coordinator
Wood Automotive Group
Calgary, AB
- Full-time
The Internal Coordinator is responsible for working closely with the Service and Sales teams to manage the delivery process of all vehicles in addition to acting as a liaison between Parts,…
Added 2 hours ago
WF
Insurance Advisor
Western Financial Group
Turner Valley, AB
- Full-time
As an Insurance Advisor you are responsible for meeting sales targets through quotes and by referring new business. Every day you will be build lasting relationships with your customers,…
Added 2 hours ago
M
Technician, ease Cloud Accounting Services
MNP
ON · Mississauga, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll use cutting-edge technology to deliver a full suite of services, including accounts payable, accounts…
Added 2 hours ago
KC
Financial Services Advisor
Kindred Credit Union
New Hamburg, ON
- Full-time
You're invited to make a difference as a Financial Services Advisor.
Added 2 hours ago
BG
Outside Sales Representative - CSA
Brandt Group of Companies
Estevan, SK
- Full-time
The Customer Support Advisor (CSA) is responsible for promoting and selling parts and services, as well as providing after sales support to new and existing customers.

Trulioo

Senior Customer Success Manager

Remote, Canada

Remote

$100,000 to $130,000 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 5+ years of experience in B2B software customer success management or a similar role within the tech industry.
Posting language: English
Posted: Nov 3, 2026

Original job description

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for maintaining and growing customer revenue and health by aligning customer needs, product capabilities, and use cases. You're relied upon for your entrepreneurial nature, technical aptitude, collaborative style, and ability to engage with high-profile customers in Payments, Marketplace, Online Trading, Banking, and Wealth Management.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.

This is a full-time, permanent position based out of our Vancouver office on a hybrid model (3 days per week in-office). Candidates located outside a commutable distance of this office may be considered for a fully remote arrangement within Canada.

What You'll Be Doing:

Drive net revenue retention by identifying, pipelining, and closing upsell and cross-sell opportunities within a dedicated book of business to exceed growth targets.
Lead the end-to-end commercial process for contract renewals, amendments, and add-ons, securing favorable terms while maximizing account value.
Build strategic relationships with the largest and most innovative companies across North America, engaging C-suite decision-makers to uncover business requirements and map them to additional products or higher-tier service levels.
Manage multiple stakeholders and business units within the same organization, each with potentially different use cases, pivoting easily between C-suite and technical contacts.
Analyze product performance metrics and technical optimization opportunities, and partner with Sales, Marketing, Support, Product, and executive team members to be the voice of the customer and shape the product roadmap.
Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.
Use AI to analyze product usage data and prepare quarterly business review and renewal materials, checking every output against source data before it reaches a customer, and share the workflows that work with the wider Customer Success team.

What You'll Bring:

Post-secondary degree or equivalent combination of education and experience.
5+ years of experience in B2B software customer success management or a similar role within the tech industry.
Proven success selling complex SaaS solutions, preferably in security and compliance across financial services, fintech, e-commerce, and technology.
Experience managing multi-million-dollar customers, driving product adoption, mitigating churn, and accurately forecasting revenue.
Proven ability to become a trusted advisor by focusing on customer outcomes and the business value of software.
Exceptional verbal, written, and presentation skills for both external and internal audiences, including articulating technical product value.
Self-motivated, detail-oriented, and driven to achieve.
Strong business, operational, and technical aptitude, with the ability to quickly learn new technologies and transactional business models.
Experience analyzing data sets and presenting findings to customers, and owning customer touchpoints such as quarterly business reviews.
Experience with financial, compliance, or regulatory industries.
Experience with the following tools/technology: CRM, ticketing, and product management tools (Salesforce considered an asset), and Excel or BI tools.
Working fluency using AI in your own account management work, with a repeatable process and a habit of verifying output before relying on it, plus experience introducing a shared workflow or template that teammates use, and sound judgment on where AI should not touch confidential customer data.

Interview Process:

At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do.

Here's what you can expect throughout the interview process:

Recruiter Interview: 30 minutes
Hiring Manager Interview: 45–60 minutes
Panel/Presentation/Assignment: 60 minutes
Final Leadership Interview: 30–45 minutes

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Senior Customer Success Manager is responsible for maintaining and growing customer revenue by aligning product capabilities with client needs. They will lead commercial processes for renewals and upsells while leveraging AI to optimize productivity and customer health.

Requirements

Candidates must have 5+ years of experience in B2B software customer success management and a post-secondary degree. Proven success in selling complex SaaS solutions within financial or compliance sectors is required.

Skills

Customer success management
SaaS solutions
Revenue retention
Upselling
Cross-selling
Account management
Strategic relationship building
Data analysis
Technical aptitude
AI tools
Product adoption
Revenue forecasting
Presentation skills
Financial services
Compliance
CRM

Benefits

Health insurance
Dental insurance
Vision insurance
Retirement plans with company match
Paid time off
Parental leave
Annual education & training stipend
Wellness workshops
Headspace subscription

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Digital Identity Verification
Fintech
Salesforce
CRM
Artificial Intelligence
Revenue Retention
Business Intelligence
Account Management
Financial Services
Compliance
Product Roadmap
Upselling
Cross-selling
Data Analysis
Stakeholder Management
B2B
Technical Optimization
Customer Health

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Work requirements

Jobs in Canada