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Added 10 hours ago
NT
Senior Protective Security Risk Advisor
NZ Transport Agency Waka Kotahi
Hamilton, ON
- Full-time
Location: Can be based in Auckland, Hamilton, Wellington or Christchurch · To be considered for this position you must have a legal right to live and work in New Zealand
Added 11 hours ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
Added 11 hours ago
PS
Senior Manager Cybersecurity - Governance Risk and Compliance
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
- $140,000 to $150,000 CAD / year
- Full-time
The Senior Manager will serve as a trusted cybersecurity advisor to IT leadership, Executive Management, and senior business stakeholders, translating complex cybersecurity and technology…
Added 12 hours ago
T
Site Reliability Engineer II
TD
Toronto, ON
- Full-time
Be a performance test advocate and advisor for the performance tools and frameworks that serve as a model for others with regard to quality, scalability, operability, maintainability, etc
Added 12 hours ago
SL
Director, Global Brand and Consumer Insights
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Act as a strategic insights advisor to senior leaders, translating complex research, consumer behaviour and market trends into clear implications and recommendations that support business…
Added 12 hours ago
RH
HR Manager
Robert Half
Calgary, AB
- Full-time
Reporting to senior leadership, this role oversees HR operations across multiple locations and manages two direct reports (HR Coordinator and Payroll). The organization is entering a phase…
Added 12 hours ago
SP
Technical Recruiter (6 month contract)
Salesforce Partner Canada
Toronto, ON
- Contract
Partner deeply with senior engineering and technical leaders to shape hiring strategy, define ideal candidate profiles, and influence how we compete for elite technical talent
Added 13 hours ago
IC
Strategy, Lead
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.
Added 13 hours ago
SP
Strategic Operations Advisor
Surrey Police Service
Surrey, BC
- $139,058 to $163,597 CAD / year
- Full-time
Surrey Police Service (SPS) has an exciting opportunity for a Strategic Operations Advisor to join the Strategic Operations Section, within the Office of the Chief Constable. This role…
Added 13 hours ago
TS
26-76 Safety System Risk Scientist
Technical Safety BC
Vancouver, BC
- Full-time
…and inform organizational priorities. The role serves as a senior technical advisor on risk-analysis methods, models, metrics, and data-quality practices to ensures that risk information…
Added 13 hours ago
K
Senior Manager, ERP Advisory & Business Transformation
KPMG
ON · Toronto, Ontario
- Full-time
…management skills. The successful candidate will build trusted advisor relationships with executives, business owners, and senior stakeholders while identifying opportunities to expand…
Added 13 hours ago
ML
Finance Director, Poultry Operations
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
Act as a trusted strategic advisor to Poultry Operations leadership, providing financial insight, constructive challenge and recommendations that support business priorities.
Added 13 hours ago
H
Conseiller Principal en Cybersecurité/ GRC
Highspring
Montreal, QC
- Full-time
In this role, you will serve as a trusted cybersecurity expert and strategic advisor to technology, business, and leadership teams. You will help align business objectives, security…
Added 14 hours ago
S
Lead DevOps Engineer
Sphera
ON · Simcoe, ON
- Full-time
This is a senior technical leadership role on the DevOps team, working closely with the Director of DevOps. Your home base is Platform Engineering, but your remit covers every product…
Added 14 hours ago
C
Lead Software Engineer, Full Stack, Assistant Vice President
Citi
Mississauga, ON
- Full-time
Security Standards: Understanding of enterprise security protocols, SSL/TLS handshake mechanisms, PKI certificate management.
Added 15 hours ago
Investment Reporting Analyst | Great West
The Canada Life Assurance Company
Winnipeg, MB
…and contribute to process improvements, with guidance from senior team…
Added 15 hours ago
PC
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
Pinchin Canada
Mississauga, ON
- $95,000 to $125,000 CAD / year
- Full-time
Pinchin is seeking an Intermediate‑Senior Civil Engineer to join our Emissions Reduction and Compliance team in Mississauga, ON. The role reports to the Operations Manager. This role…
Added 15 hours ago
N
Vice President Human Resources
Napoleon
Barrie, ON
- Full-time
The Vice President, Human Resources serves as a trusted advisor to the President, Executive Leadership Team, and ownership, providing strategic leadership across organizational design,…
Added 15 hours ago
Senior Manager, Corporate Security
D2L
Kitchener, ON
The Senior Manager, Corporate Security leads the corporate security function and its day-to-day operations and owns the corporate security roadmap. This role is accountable for protecting…
Added 16 hours ago
PC
Project Manager - Building Science
Pinchin Canada
Victoria, BC
- Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 16 hours ago
ML
Finance Director, Poultry Operations
Maple Leaf Foods Inc.
Mississauga, ON
- Full-time
…Applicants may be subject to a background check and must meet the security criteria designated for the…
Added 17 hours ago
AF
Everyday Banking Advisor - Lloydminster
ATB Financial
Lloydminster, SK
- Full-time
Be a Trusted Advisor: Provide personalized advice on personal banking products, services, and solutions. You'll match clients with the right products and escalate complex needs to senior…
Added 17 hours ago
L
Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
…priorities into scalable technical solutions. Acting as a trusted advisor across the enterprise, you will guide critical decisions related to the architecture for enterprise AI platform and…
Added 17 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $84,698 to $128,743 CAD / year
- Full-time
- Remote
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week
Added 17 hours ago
ED
Procurement Advisor / Sr. Procurement Advisor - EN 932
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $84,698 to $128,743 CAD / year
- Full-time
- Remote
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week

Trulioo

Senior Customer Success Manager

Remote, Canada

Remote

$100,000 to $130,000 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 5+ years of experience in B2B software customer success management or a similar role within the tech industry.
Posting language: English
Posted: Nov 3, 2026

Original job description

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for maintaining and growing customer revenue and health by aligning customer needs, product capabilities, and use cases. You're relied upon for your entrepreneurial nature, technical aptitude, collaborative style, and ability to engage with high-profile customers in Payments, Marketplace, Online Trading, Banking, and Wealth Management.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.

This is a full-time, permanent position based out of our Vancouver office on a hybrid model (3 days per week in-office). Candidates located outside a commutable distance of this office may be considered for a fully remote arrangement within Canada.

What You'll Be Doing:

Drive net revenue retention by identifying, pipelining, and closing upsell and cross-sell opportunities within a dedicated book of business to exceed growth targets.
Lead the end-to-end commercial process for contract renewals, amendments, and add-ons, securing favorable terms while maximizing account value.
Build strategic relationships with the largest and most innovative companies across North America, engaging C-suite decision-makers to uncover business requirements and map them to additional products or higher-tier service levels.
Manage multiple stakeholders and business units within the same organization, each with potentially different use cases, pivoting easily between C-suite and technical contacts.
Analyze product performance metrics and technical optimization opportunities, and partner with Sales, Marketing, Support, Product, and executive team members to be the voice of the customer and shape the product roadmap.
Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.
Use AI to analyze product usage data and prepare quarterly business review and renewal materials, checking every output against source data before it reaches a customer, and share the workflows that work with the wider Customer Success team.

What You'll Bring:

Post-secondary degree or equivalent combination of education and experience.
5+ years of experience in B2B software customer success management or a similar role within the tech industry.
Proven success selling complex SaaS solutions, preferably in security and compliance across financial services, fintech, e-commerce, and technology.
Experience managing multi-million-dollar customers, driving product adoption, mitigating churn, and accurately forecasting revenue.
Proven ability to become a trusted advisor by focusing on customer outcomes and the business value of software.
Exceptional verbal, written, and presentation skills for both external and internal audiences, including articulating technical product value.
Self-motivated, detail-oriented, and driven to achieve.
Strong business, operational, and technical aptitude, with the ability to quickly learn new technologies and transactional business models.
Experience analyzing data sets and presenting findings to customers, and owning customer touchpoints such as quarterly business reviews.
Experience with financial, compliance, or regulatory industries.
Experience with the following tools/technology: CRM, ticketing, and product management tools (Salesforce considered an asset), and Excel or BI tools.
Working fluency using AI in your own account management work, with a repeatable process and a habit of verifying output before relying on it, plus experience introducing a shared workflow or template that teammates use, and sound judgment on where AI should not touch confidential customer data.

Interview Process:

At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do.

Here's what you can expect throughout the interview process:

Recruiter Interview: 30 minutes
Hiring Manager Interview: 45–60 minutes
Panel/Presentation/Assignment: 60 minutes
Final Leadership Interview: 30–45 minutes

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Senior Customer Success Manager is responsible for maintaining and growing customer revenue by aligning product capabilities with client needs. They will lead commercial processes for renewals and upsells while leveraging AI to optimize productivity and customer health.

Requirements

Candidates must have 5+ years of experience in B2B software customer success management and a post-secondary degree. Proven success in selling complex SaaS solutions within financial or compliance sectors is required.

Skills

Customer success management
SaaS solutions
Revenue retention
Upselling
Cross-selling
Account management
Strategic relationship building
Data analysis
Technical aptitude
AI tools
Product adoption
Revenue forecasting
Presentation skills
Financial services
Compliance
CRM

Benefits

Health insurance
Dental insurance
Vision insurance
Retirement plans with company match
Paid time off
Parental leave
Annual education & training stipend
Wellness workshops
Headspace subscription

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Digital Identity Verification
Fintech
Salesforce
CRM
Artificial Intelligence
Revenue Retention
Business Intelligence
Account Management
Financial Services
Compliance
Product Roadmap
Upselling
Cross-selling
Data Analysis
Stakeholder Management
B2B
Technical Optimization
Customer Health

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Work requirements

Jobs in Canada