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Added 11 mins ago
B
Seasonal Retail Sales Associate, Burlington Mall
Bell
Burlington, ON
- Full-time
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…
Added 41 mins ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Lead engagement teams, manage project budgets, and ensure timely delivery of high-quality client service.
Added 1 hour ago
ND
Project Officer
NATO DIANA
Halifax, NS
- $9,820.4 CAD / month
- Full-time
NATO DIANA is comprised of a Board of Directors, representing all 32 nations, and an operational team referred to as the DIANA Executive (“DX”). Operating from three offices in Europe and…
Added 1 hour ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Supervise employees ensuring the appropriate and efficient completion of job functions, and that customer and staff member needs are addressed while maintaining both their safety and a high…
Added 2 hours ago
CP
AI Product Owner
Constellation Payments
Toronto, ON
- Full-time
Lead backlog refinement, sprint planning and daily collaboration with Engineering, keeping the team unblocked and focused on the highest-value outcomes.
Added 2 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 2 hours ago
RS
Rope Access Journeyperson Insulator
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 2 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Parkdale Thrift Store
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 3 hours ago
Casual Tenant Support Worker (Balsam Place)
Connective
Kelowna, BC
Participates as a member of the Connective services team to ensure quality and continuity of services to clients
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Part-time
This clinic is a team-based family practice located within 5 minutes from Willowbrook mall. It is newly renovated with 6 fully equipped exam rooms and one treatment room for minor surgical…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
We operate in a team-based care model that includes physicians, nurse practitioners, nurses, social workers, clinical counsellors, allied health professionals and administrative support.…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Chilliwack, BC
- Full-time
We operate in a team-based care model that includes physicians, nurse practitioners, nurses and administrative support. You will participate as a full and active member in the delivery of…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Mission, BC
- Full-time
We operate in a team-based care model that includes physicians, nurse practitioners, nurses, social workers, clinical counsellors, allied health professionals and administrative support.…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Abbotsford, BC
- Full-time
…successful candidate will participate as a full and active member in the delivery of effective team based primary care services through the new Centre where patients, families and…
Added 3 hours ago
HM
Urology
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
The Urology Service at Langley Memorial Hospital is seeking a full-time urologist to join a well-established local group of two full-time urologists. This is an excellent opportunity to…
Added 3 hours ago
HM
Diagnostic Radiology
Health Match BC
Abbotsford, BC
- Full-time
Members of Valley Medical Imaging (VMI), a dynamic, collegial 25-member group, provide radiologist services at all the above hospitals. The group also serves three (3) modern, vibrant,…
Added 4 hours ago
Store Manager in Training
Freson Bros.
Stony Plain, AB
Resolve customer and Team Member concerns and complaints, and provide an exceptional customer experience
Added 4 hours ago
NF
Grocery Team Leader
Nature's Fare Markets
Kelowna, BC
- Full-time
Walk the walk and talk the talk! Working with the Grocery Manager, you will help lead the grocery team by example, providing exceptional customer service and building a positive team…
Added 4 hours ago
NF
Bistro Team Member (Food Service)
Nature's Fare Markets
Kamloops, BC
- Full-time
In other words, you will help others, share your knowledge on our amazing products, be safe, be a great team player and have fun!
Added 4 hours ago
C
General Help, Part Time
Cook
Ottawa, ON
- Part-time
…positive experience for our consumers. You will be a versatile member of the Food Services team and may be required to work in various areas of the cafeteria, food preparation, and service…
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 4 hours ago
HJ
Pilot - Base/Pool - Winnipeg
Helicopter Jobs
Winnipeg, MB
- Full-time
…medical care whenever and wherever we are needed, and every team member contributes to helping that VIP. We are a lifeline to the community when time and clinical expertise can make all the…
Added 4 hours ago
GH
Server
Germain Hôtels
Toronto, ON
- Part-time
…taking care of people. This energetic person offers attentive service and knows how to greet a guest as if he or she were a member of the family, making them feel truly…
Added 4 hours ago
CA
LINE SERVICE TECHNICIAN - FT
Cutter Aviation
Deer Valley, SK
- Full-time
Cutter Aviation is currently searching for an energetic and knowledgeable member of our Line Service team. The Line Service Technician (LST) must be an exceptional relationship builder with…
Added 4 hours ago
LH
Kinesiologist
Lifemark Health Group
Victoria, BC · Greater Victoria Metropolitan Area
- $20.15 to $29.56 CAD / hour
- Full-time
Demonstrated ability to work collaboratively as a member of an interdisciplinary team.

Trulioo

Senior Customer Success Manager

Remote, Canada

Remote

$100,000 to $130,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in B2B software customer success management or a similar role within the tech industry.
Posting language: English
Posted: Nov 3, 2026

Original job description

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for maintaining and growing customer revenue and health by aligning customer needs, product capabilities, and use cases. You're relied upon for your entrepreneurial nature, technical aptitude, collaborative style, and ability to engage with high-profile customers in Payments, Marketplace, Online Trading, Banking, and Wealth Management.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.

This is a full-time, permanent position based out of our Vancouver office on a hybrid model (3 days per week in-office). Candidates located outside a commutable distance of this office may be considered for a fully remote arrangement within Canada.

What You'll Be Doing:

Drive net revenue retention by identifying, pipelining, and closing upsell and cross-sell opportunities within a dedicated book of business to exceed growth targets.
Lead the end-to-end commercial process for contract renewals, amendments, and add-ons, securing favorable terms while maximizing account value.
Build strategic relationships with the largest and most innovative companies across North America, engaging C-suite decision-makers to uncover business requirements and map them to additional products or higher-tier service levels.
Manage multiple stakeholders and business units within the same organization, each with potentially different use cases, pivoting easily between C-suite and technical contacts.
Analyze product performance metrics and technical optimization opportunities, and partner with Sales, Marketing, Support, Product, and executive team members to be the voice of the customer and shape the product roadmap.
Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.
Use AI to analyze product usage data and prepare quarterly business review and renewal materials, checking every output against source data before it reaches a customer, and share the workflows that work with the wider Customer Success team.

What You'll Bring:

Post-secondary degree or equivalent combination of education and experience.
5+ years of experience in B2B software customer success management or a similar role within the tech industry.
Proven success selling complex SaaS solutions, preferably in security and compliance across financial services, fintech, e-commerce, and technology.
Experience managing multi-million-dollar customers, driving product adoption, mitigating churn, and accurately forecasting revenue.
Proven ability to become a trusted advisor by focusing on customer outcomes and the business value of software.
Exceptional verbal, written, and presentation skills for both external and internal audiences, including articulating technical product value.
Self-motivated, detail-oriented, and driven to achieve.
Strong business, operational, and technical aptitude, with the ability to quickly learn new technologies and transactional business models.
Experience analyzing data sets and presenting findings to customers, and owning customer touchpoints such as quarterly business reviews.
Experience with financial, compliance, or regulatory industries.
Experience with the following tools/technology: CRM, ticketing, and product management tools (Salesforce considered an asset), and Excel or BI tools.
Working fluency using AI in your own account management work, with a repeatable process and a habit of verifying output before relying on it, plus experience introducing a shared workflow or template that teammates use, and sound judgment on where AI should not touch confidential customer data.

Interview Process:

At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do.

Here's what you can expect throughout the interview process:

Recruiter Interview: 30 minutes
Hiring Manager Interview: 45–60 minutes
Panel/Presentation/Assignment: 60 minutes
Final Leadership Interview: 30–45 minutes

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.

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More about this job

Responsibilities

The Senior Customer Success Manager is responsible for maintaining and growing customer revenue by aligning product capabilities with client needs. They will lead commercial processes for renewals and upsells while leveraging AI to optimize productivity and customer health.

Requirements

Candidates must have 5+ years of experience in B2B software customer success management and a post-secondary degree. Proven success in selling complex SaaS solutions within financial or compliance sectors is required.

Skills

Customer success management
SaaS solutions
Revenue retention
Upselling
Cross-selling
Account management
Strategic relationship building
Data analysis
Technical aptitude
AI tools
Product adoption
Revenue forecasting
Presentation skills
Financial services
Compliance
CRM

Benefits

Health insurance
Dental insurance
Vision insurance
Retirement plans with company match
Paid time off
Parental leave
Annual education & training stipend
Wellness workshops
Headspace subscription

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Digital Identity Verification
Fintech
Salesforce
CRM
Artificial Intelligence
Revenue Retention
Business Intelligence
Account Management
Financial Services
Compliance
Product Roadmap
Upselling
Cross-selling
Data Analysis
Stakeholder Management
B2B
Technical Optimization
Customer Health

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