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Added 8 mins ago
IT Support Analyst - Mississauga, ON
Specsavers
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If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.
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TruVs Inc

Senior Technical Program Manager

Surrey, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

TruVs.com is a leading business process and technology consulting firm headquartered in the Seattle Metro area, with a presence across North America and Asia. We specialize in modernizing business operations and IT systems using innovative solutions and advanced technologies. Our expertise spans Business Process Modernization, Application Modernization, Data Modernization, Infrastructure Modernization, Business Testing, and Compliance. Serving primarily Fortune 500 technology enterprises, we are dedicated to driving exceptional results and growth for our clients.

As a Senior Technical Program Manager, you will play a critical role in supporting enterprise-scale cloud infrastructure capacity planning and resource optimization initiatives.

You will collaborate with engineering, operations, product, and business stakeholders to translate capacity demands into actionable plans, manage technical execution, prioritize workstreams, and ensure timely delivery of key business outcomes.

This is a hands-on delivery role that requires a combination of technical understanding, business judgment, structured execution, analytical thinking, and exceptional stakeholder communication.

The successful candidate will be comfortable navigating ambiguity, managing multiple priorities, and independently driving results in a highly collaborative enterprise environment.

Key Responsibilities

1. Capacity Planning & Demand Management

Support development and ongoing management of cloud infrastructure demand plans, resource forecasts, and capacity planning initiatives.
Collaborate with cross-functional teams to understand demand drivers, growth projections, infrastructure constraints, and operational priorities.
Support demand intake, triage, prioritization, and execution tracking.
Identify opportunities to improve resource utilization, planning efficiency, and operational performance.

2. Technical Program & Agile Delivery Management

Own and coordinate the execution of assigned technical programs, product initiatives, and workstreams.
Translate business objectives into detailed requirements, user stories, delivery plans, and actionable engineering backlogs.
Facilitate Agile ceremonies, sprint planning, backlog grooming, and work-item prioritization.
Track dependencies, milestones, risks, blockers, and critical action items.
Coordinate release activities, change requests, production issue resolution, and bug-fix prioritization.
Partner with engineering teams to ensure alignment between business requirements and technical implementation.

3. Product Planning & Execution

Contribute to strategic roadmaps for capacity planning and resource optimization capabilities.
Define product requirements, specifications, and acceptance criteria in partnership with business and engineering stakeholders.
Balance immediate operational priorities with medium- and longer-term modernization objectives.
Support continuous improvement in planning processes, tools, and operational workflows.

4. Data Analytics & Operational Performance

Analyze planning, demand, capacity, and operational data to generate actionable insights.
Define, track, and communicate meaningful operational KPIs.
Create and maintain dashboards, reports, and analytical summaries using Excel, Power BI, or other approved enterprise tools.
Support ad hoc analytical requests and data-driven business decisions.
Identify inefficiencies, process bottlenecks, and opportunities for measurable improvement.

5. Stakeholder & Executive Communication

Work directly with senior business leaders, engineering teams, and other cross-functional stakeholders.
Facilitate weekly status meetings and coordinate follow-up actions.
Prepare concise executive-level status reports, business review presentations, and steering committee materials.
Communicate program progress, delivery risks, critical dependencies, and escalation items.
Drive alignment across teams with competing objectives and priorities.

6. Governance, Quality & Compliance

Maintain accurate project documentation, including risk and issue registers, action-item trackers, dependency logs, status reports, and meeting summaries.
Support timely, complete, and high-quality monthly deliverables.
Follow enterprise information security, data privacy, confidentiality, and access-control requirements.
Use only client-approved systems and tools for client-related work.
Ensure appropriate engineering review and approvals before introducing or operationalizing technical solutions.

Required Qualifications

Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related discipline, or equivalent practical experience.
10+ years of relevant professional experience, preferably including at least 4 years in technical program management, technical product management, or related enterprise delivery roles.
Demonstrated experience managing complex, cross-functional technology initiatives.
Strong understanding of Agile methodologies, Scrum practices, backlog management, and technical delivery lifecycles.
Experience using Azure DevOps, Jira, or similar work-management platforms.
Strong analytical capabilities with proficiency in Microsoft Excel and PowerPoint.
Ability to translate complex business needs into clear requirements, delivery plans, and measurable outcomes.
Experience developing executive reporting materials and communicating with senior stakeholders.
Excellent written and verbal communication skills in English.
Strong organizational skills, attention to detail, and ability to manage multiple concurrent priorities.
Ability to work independently in a fast-paced environment with geographically distributed teams.

Preferred Qualifications

Previous experience working with Microsoft or another major cloud technology provider.
Familiarity with Azure infrastructure, cloud capacity planning, infrastructure provisioning, or cloud supply chain operations.
Experience with demand forecasting, resource planning, capacity optimization, or infrastructure operations.
Strong working knowledge of Azure DevOps, Power BI, SharePoint, Microsoft Teams, and Microsoft 365.
Experience in enterprise product management, release management, or operational program management.
Familiarity with SQL, data analysis, reporting automation, or business intelligence.
Certifications such as PMP, CSM, CSPO, SAFe, or relevant Microsoft certifications.
Experience working in a consulting or client-facing delivery environment.

What Success Looks Like

Within the first 60–90 days, the successful candidate should be able to:

Independently manage assigned workstreams with clearly defined priorities, milestones, and execution plans.
Build effective working relationships with business, product, and engineering stakeholders.
Maintain reliable delivery tracking, risk management, and dependency reporting.
Deliver accurate, actionable, and executive-ready status updates.
Demonstrate measurable improvements in delivery visibility, stakeholder coordination, or operational efficiency.
Consistently produce high-quality work products with minimal supervision.

Please submit your resume with a brief summary of your experience in technical program management, cloud infrastructure, capacity planning, or enterprise technology delivery to careers@truvs.com

TruVs is committed to fair and inclusive hiring practices. We welcome qualified applicants from diverse professional backgrounds.

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More about this job

Responsibilities

Manage enterprise cloud infrastructure capacity-planning and resource-optimization programs, coordinating cross-functional teams, delivery plans, priorities, risks, and dependencies. Analyze operational data, track KPIs, maintain governance documentation, and communicate progress and outcomes to senior stakeholders.

Requirements

Requires a bachelor's degree or equivalent practical experience and 10+ years of relevant professional experience, including preferably at least four years in technical program management, technical product management, or enterprise delivery. Candidates should have experience leading complex technology initiatives, Agile delivery, work-management tools, analytics, executive reporting, and clear stakeholder communication.

Skills

Technical Program Management
Cloud Capacity Planning
Demand Forecasting
Resource Optimization
Agile Delivery
Scrum
Backlog Management
Stakeholder Communication
Executive Reporting
Data Analysis
Microsoft Excel
Power BI
Azure DevOps
Risk Management
Product Planning
Release Management

Visa sponsorship

Not detected in the job text

Keywords

Cloud Infrastructure
Capacity Planning
Demand Management
Resource Forecasting
Resource Optimization
Technical Program Management
Technical Product Management
Agile
Scrum
Azure DevOps
Jira
Microsoft Excel
PowerPoint
Power BI
SharePoint
Microsoft Teams
Microsoft 365
Azure
Infrastructure Provisioning
Cloud Supply Chain Operations
Demand Forecasting
SQL
Business Intelligence
Data Analysis
KPI Reporting
Release Management
Risk Management
PMP
CSM
CSPO

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