Spécialiste de l'Intégration Client / Client Integration Specialist
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
About The Job
TS Imagine, the world's leading provider of on-demand trading and risk management solutions for the financial services industry, is looking for a Senior Client Integration Specialist to join our growing team. Client Integration Specialists work closely with clients and internal teams and play a critical role in the success of the Professional Services team. This is an exciting opportunity for a self-starting and highly motivated team player with strong core technical skills to join a well-established yet rapidly evolving company.
The Client Integration Specialist will offer expertise regarding integration requirements and develop or configure sound technical solutions in a mission-critical production environment. Specialists must be able to drive projects to completion by anticipating the needs of clients ensuring the alignment of internal and external teams focused on the project.
Who Will Love This Job
- A challenge seeker - you want to shine above just meeting job requirements and welcome challenges to be pushed outside your comfort zone.
- A learner - you want to be part of a firm that has constantly evolving technology.
- An independent self-starter - you are a subject matter expert who is enthusiastic about providing technical expertise to clients and internal teams enabling comprehensive solutions to be delivered to the market.
- A client-focused mindset - you care about clients and want to make sure they have the best possible experience during the implementation process.
What You’ll Do
- Understand simple to complex business requirements and design a technical solution to meet those needs.
- Install, deploy or configure the suite of TS Imagine products.
- Facilitate technical discussions and workshops for product deployment, project integrations and technical solutions for the suite of TS Imagine products.
- Work with internal teams to finalize project timelines and milestones, document ongoing progress and highlight concerns in good time.
- Ensure proactive communication with clients and internal staff, managing enhancement requirements and escalations.
- Code technical solutions for integration and product extension and enhancements to follow established guidelines for deploying into a production environment.
- Ensure Sales, Account Management, and Support teams have the appropriate technical information to sell and support TS Imagine product solutions including details of customized workflows or bespoke solutions.
- Produce and manage client-facing and internal documentation.
- Troubleshoot and resolve production issues escalated by the L1 Support team.
You should have
- 5 years+ experience
- Excellent problem-solving skills
- Excellent communication skills (both oral and written)
- Positive attitude and a good work ethic
- Strong experience in a client facing role - Integration or Support
- Knowledge of financial markets, companies, and products (Equity, Fixed Income, Derivatives, Algorithmic Trading, Credit, FX, Volatility, etc.)
- DEC or Bachelor in Computer Science or computer engineering or matching technical skills
Technical Skills:
Good working knowledge of and experience with:
- Linux shell, Perl
- FIX, FIXML
- XML/ATDL
- Networking/Connectivity concepts
- FIX Simulator (i.e., Verifix)
Additional Preferred Skills/Experience:
- Broker Algorithmic order flow
- Pentaho experience
- SQL
- Jira
- Confluence
Why TS Imagine / Benefits
- Currently hybrid home-office (4 days in the office)
- Unlimited vacation and 3 personal days
- Annual bonus and salary review
- Training budget $1,500
- RRSP with 3% company matching
- Health insurance
- Subvention for public transportation
- This role is not remote - applicants must be based in Montreal.
About TS Imagine
Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.
We challenge our employees every day to think creatively and innovate across silos and across platforms.
Join us!
Read the full bilingual original
À propos du poste
TS Imagine, le leader mondial des solutions de trading à la demande et de gestion des risques pour l'industrie des services financiers, recherche un(e) Spécialiste de l'Intégration Client Senior pour rejoindre notre équipe en pleine expansion. Les Spécialistes de l'Intégration Client travaillent en étroite collaboration avec les clients et les équipes internes et jouent un rôle clé dans le succès de l'équipe des Services Professionnels. Il s'agit d'une opportunité passionnante pour une personne autonome, hautement motivée et dotée de solides compétences techniques, souhaitant rejoindre une entreprise bien établie et en évolution rapide.
Le Spécialiste de l'Intégration Client apportera son expertise en matière d'exigences d'intégration et développera ou configurera des solutions techniques adaptées dans un environnement de production critique. Les spécialistes devront être capables de mener à bien des projets en anticipant les besoins des clients et en garantissant l'alignement des équipes internes et externes impliquées dans le projet.
Qui aimera ce poste
Bonne connaissance et expérience de :
À propos de TS Imagine
Créé à partir de la combinaison de deux plateformes SaaS de premier plan, TradingScreen et Imagine Software, TS Imagine propose des solutions intégrées de trading, de gestion de portefeuilles et de gestion des risques en temps réel pour les marchés financiers. La plateforme est idéalement positionnée pour rationaliser les flux de travail complexes et chronophages à travers les fonctions de front-office, de middle-office et de back-office. TS Imagine compte près de 400 employés répartis sur 10 bureaux dans le monde, servant environ 500 institutions mondiales, tant du côté acheteur que vendeur, en Amérique du Nord et du Sud, en EMEA et en Asie-Pacifique, comprenant des fonds spéculatifs, des gestionnaires d'actifs traditionnels, des fonds de pension, des fonds communs de placement et des institutions financières.
**
About The Job
TS Imagine, the world's leading provider of on-demand trading and risk management solutions for the financial services industry, is looking for a Senior Client Integration Specialist to join our growing team. Client Integration Specialists work closely with clients and internal teams and play a critical role in the success of the Professional Services team. This is an exciting opportunity for a self-starting and highly motivated team player with strong core technical skills to join a well-established yet rapidly evolving company.
The Client Integration Specialist will offer expertise regarding integration requirements and develop or configure sound technical solutions in a mission-critical production environment. Specialists must be able to drive projects to completion by anticipating the needs of clients ensuring the alignment of internal and external teams focused on the project.
Who Will Love This Job
Good working knowledge of and experience with:
Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.
We challenge our employees every day to think creatively and innovate across silos and across platforms.
Join us!
TS Imagine, le leader mondial des solutions de trading à la demande et de gestion des risques pour l'industrie des services financiers, recherche un(e) Spécialiste de l'Intégration Client Senior pour rejoindre notre équipe en pleine expansion. Les Spécialistes de l'Intégration Client travaillent en étroite collaboration avec les clients et les équipes internes et jouent un rôle clé dans le succès de l'équipe des Services Professionnels. Il s'agit d'une opportunité passionnante pour une personne autonome, hautement motivée et dotée de solides compétences techniques, souhaitant rejoindre une entreprise bien établie et en évolution rapide.
Le Spécialiste de l'Intégration Client apportera son expertise en matière d'exigences d'intégration et développera ou configurera des solutions techniques adaptées dans un environnement de production critique. Les spécialistes devront être capables de mener à bien des projets en anticipant les besoins des clients et en garantissant l'alignement des équipes internes et externes impliquées dans le projet.
Qui aimera ce poste
- Un chercheur de défis - vous souhaitez aller au-delà des simples exigences du poste et accueillir les défis pour sortir de votre zone de confort.
- Un apprenant - vous voulez faire partie d’une entreprise dont la technologie évolue constamment.
- Un autodidacte - vous êtes un expert en la matière, enthousiaste à l'idée d'apporter votre expertise technique aux clients et aux équipes internes afin de permettre la livraison de solutions complètes sur le marché.
- Une mentalité axée sur le client - vous vous souciez des clients et souhaitez vous assurer qu'ils bénéficient de la meilleure expérience possible pendant le processus de mise en œuvre.
- Comprendre des exigences commerciales simples à complexes et concevoir une solution technique pour y répondre.
- Installer, déployer ou configurer la suite de produits TS Imagine.
- Animer des discussions techniques et des ateliers pour le déploiement des produits, l'intégration de projets et les solutions techniques pour la suite de produits TS Imagine.
- Travailler avec les équipes internes pour finaliser les calendriers et les étapes du projet, documenter les progrès en cours et mettre en évidence les préoccupations en temps voulu.
- Assurer une communication proactive avec les clients et le personnel interne, gérer les besoins d'amélioration et les escalades.
- Concevoir des solutions techniques pour l'intégration et l'extension des produits et des améliorations conformément aux lignes directrices établies pour le déploiement dans un environnement de production.
- Veiller à ce que les équipes de vente, de gestion de compte et de support disposent des informations techniques appropriées pour vendre et soutenir les solutions de produits TS Imagine, y compris les détails des flux de travail personnalisés ou des solutions sur mesure.
- Produire et gérer la documentation destinée aux clients et aux équipes internes.
- Dépanner et résoudre les problèmes de production escaladés par l'équipe de support L1.
- 5 ans d'expérience ou plus
- Excellentes compétences en résolution de problèmes
- Excellentes compétences en communication (orale et écrite)
- Attitude positive et éthique de travail solide
- Une expérience forte dans un rôle axé sur le client - Intégration ou Support
- Connaissance des marchés financiers, des entreprises et des produits (Actions, Titres à revenu fixe, Dérivés, Trading algorithmique, Crédit, FX, Volatilité, etc.)
- DEC ou Bac en Informatique, génie informatique ou compétences techniques équivalentes
Bonne connaissance et expérience de :
- Shell Linux, Perl
- FIX, FIXML
- XML/ATDL
- Concepts de Réseautage/Connectivité
- Simulateur FIX (par exemple, Verifix)
- Flux de commandes algorithmique des courtiers
- Expérience avec Pentaho
- SQL
- Jira
- Confluence
- Modèle de travail hybride (4 jours au bureau).
- Vacances illimitées + 3 jours personnels.
- Bonus annuel et révision salariale.
- Budget de formation de 1 500 $ pour alimenter votre croissance.
- Contribution de l'entreprise à un régime de retraite (3 %).
- Assurance santé complète.
- Transport en commun subventionné (Opus & Cie).
À propos de TS Imagine
Créé à partir de la combinaison de deux plateformes SaaS de premier plan, TradingScreen et Imagine Software, TS Imagine propose des solutions intégrées de trading, de gestion de portefeuilles et de gestion des risques en temps réel pour les marchés financiers. La plateforme est idéalement positionnée pour rationaliser les flux de travail complexes et chronophages à travers les fonctions de front-office, de middle-office et de back-office. TS Imagine compte près de 400 employés répartis sur 10 bureaux dans le monde, servant environ 500 institutions mondiales, tant du côté acheteur que vendeur, en Amérique du Nord et du Sud, en EMEA et en Asie-Pacifique, comprenant des fonds spéculatifs, des gestionnaires d'actifs traditionnels, des fonds de pension, des fonds communs de placement et des institutions financières.
**
About The Job
TS Imagine, the world's leading provider of on-demand trading and risk management solutions for the financial services industry, is looking for a Senior Client Integration Specialist to join our growing team. Client Integration Specialists work closely with clients and internal teams and play a critical role in the success of the Professional Services team. This is an exciting opportunity for a self-starting and highly motivated team player with strong core technical skills to join a well-established yet rapidly evolving company.
The Client Integration Specialist will offer expertise regarding integration requirements and develop or configure sound technical solutions in a mission-critical production environment. Specialists must be able to drive projects to completion by anticipating the needs of clients ensuring the alignment of internal and external teams focused on the project.
Who Will Love This Job
- A challenge seeker - you want to shine above just meeting job requirements and welcome challenges to be pushed outside your comfort zone.
- A learner - you want to be part of a firm that has constantly evolving technology.
- An independent self-starter - you are a subject matter expert who is enthusiastic about providing technical expertise to clients and internal teams enabling comprehensive solutions to be delivered to the market.
- A client-focused mindset - you care about clients and want to make sure they have the best possible experience during the implementation process.
- Understand simple to complex business requirements and design a technical solution to meet those needs.
- Install, deploy or configure the suite of TS Imagine products.
- Facilitate technical discussions and workshops for product deployment, project integrations and technical solutions for the suite of TS Imagine products.
- Work with internal teams to finalize project timelines and milestones, document ongoing progress and highlight concerns in good time.
- Ensure proactive communication with clients and internal staff, managing enhancement requirements and escalations.
- Code technical solutions for integration and product extension and enhancements to follow established guidelines for deploying into a production environment.
- Ensure Sales, Account Management, and Support teams have the appropriate technical information to sell and support TS Imagine product solutions including details of customized workflows or bespoke solutions.
- Produce and manage client-facing and internal documentation.
- Troubleshoot and resolve production issues escalated by the L1 Support team.
- 5 years+ experience
- Excellent problem-solving skills
- Excellent communication skills (both oral and written)
- Positive attitude and a good work ethic
- Strong experience in a client facing role - Integration or Support
- Knowledge of financial markets, companies, and products (Equity, Fixed Income, Derivatives, Algorithmic Trading, Credit, FX, Volatility, etc.)
- DEC or Bachelor in Computer Science or computer engineering or matching technical skills
Good working knowledge of and experience with:
- Linux shell, Perl
- FIX, FIXML
- XML/ATDL
- Networking/Connectivity concepts
- FIX Simulator (i.e., Verifix)
- Broker Algorithmic order flow
- Pentaho experience
- SQL
- Jira
- Confluence
- Currently hybrid home-office (4 days in the office)
- Unlimited vacation and 3 personal days
- Annual bonus and salary review
- Training budget $1,500
- RRSP with 3% company matching
- Health insurance
- Subvention for public transportation
- This role is not remote - applicants must be based in Montreal.
Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.
We challenge our employees every day to think creatively and innovate across silos and across platforms.
Join us!
More about this job
Responsibilities
Design, configure, and deploy TS Imagine products and technical integrations based on client requirements, while leading technical discussions and coordinating project timelines with internal and external teams. Communicate proactively, maintain project documentation, support sales and account teams with technical information, and troubleshoot production issues escalated by L1 Support.
Requirements
Requires at least five years of experience, strong problem-solving and communication skills, and substantial client-facing integration or support experience. Candidates should have knowledge of financial markets and products, technical skills in Linux shell, Perl, FIX/FIXML, XML/ATDL, networking, and FIX simulation, plus a computer science or computer engineering degree or equivalent technical skills.
Skills
- Client Integration
- Technical Solution Design
- Linux Shell
- Perl
- FIX
- FIXML
- XML
- ATDL
- Networking and Connectivity
- FIX Simulation
- Financial Markets
- Algorithmic Trading
- SQL
- Pentaho
- Jira
- Confluence
Benefits
- Hybrid Work Arrangement
- Unlimited Vacation
- Three Personal Days
- Annual Bonus
- Annual Salary Review
- Training Budget
- Retirement Plan With 3% Company Contribution
- Health Insurance
- Subsidized Public Transportation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
- Consulting
Keywords
- Client Integration
- Professional Services
- Financial Services
- Financial Markets
- Trading Systems
- Risk Management
- Portfolio Management
- Product Deployment
- Technical Solution Design
- Production Environment
- Linux Shell
- Perl
- FIX Protocol
- FIXML
- XML
- ATDL
- Networking
- Connectivity
- FIX Simulator
- Algorithmic Order Flow
- Pentaho
- SQL
- Jira
- Confluence
- Project Management
- Client Support
- Troubleshooting
- Requirements Analysis