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Added 6 hours ago
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TTC Global

QA Service Manager

Montreal, QC, Canada

Apply About employer

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Job details

Education: Master’s degree
Posting language: English · French
Posted: Oct 14, 2026

Original job description

English section of this bilingual listing.

Location: Québec residence required; on site at the client's Montréal headquarters 1 to 2 days per week, remote the rest of the week

About TTC Global

Since 2004, TTC Global has helped high-profile organizations improve the quality of the software they depend on. We are an independent quality engineering and software testing consultancy operating across Canada, the US, the UK, India, Australia and New Zealand. Our work covers test automation, performance engineering, AI-First Quality Engineering and quality transformation for complex enterprise estates.

Perks of working for TTC

Competitive salary
Comprehensive gold-level group benefits plan
Group RRSP with company match
Paid vacation and statutory holidays
Hybrid schedule, remote for most of the week
Training and certification opportunities
Work-life balance and a relaxed, collaborative work environment

Position summary

You will manage resourcing, capacity planning and operational governance for the QA services TTC Global delivers to the client. You will be the client's main contact for how those services are run.

This position supports a multi-year client engagement in Montréal that TTC Global is currently pursuing. Start dates depend on the engagement being confirmed.

Responsibilities

Plan QA team capacity and allocation against the client's project and release schedule.
Oversee onboarding, coaching and performance of the QA team on the engagement.
Run service governance: status reporting, service reviews, KPIs and risk tracking.
Act as the main escalation point for the client on QA service delivery.
Track hours, budget and contractual commitments for the engagement.
Drive continuous improvement of QA processes and service quality.

Qualifications

At least 5 years of experience in quality assurance or software testing, including 3 years managing QA teams or services.
Experience with capacity planning and resource management in a consulting or managed services setting.
Experience with service governance, KPIs and reporting to senior stakeholders.
Knowledge of Agile and traditional delivery models.
Proven leadership and strong client relationship skills.
ISTQB Test Manager, PMP or ITIL certification is an asset.
Fluent French, spoken and written, and professional English (see language requirements).
Québec resident, able to travel to the client's Montréal headquarters 1 to 2 days per week.
Legally entitled to work in Canada and able to complete the client's background checks. A criminal record is only considered where it relates to the job, in line with the Québec Charter of human rights and freedoms.

Language requirements

French is the working language of this role and of the client. Professional English is also required because the role involves regular written and spoken collaboration with TTC Global delivery, practice and support teams based outside Québec, including elsewhere in Canada, the United States and the United Kingdom.

Schedule and location

Monday to Friday, aligned to Montréal business hours (Eastern Time). On site at the client's Montréal headquarters 1 to 2 days per week for meetings and testing work; remote the remaining days.

Employment type: open to full time or contract.

If your experience or qualifications are similar to our ideal of a successful candidate, please consider applying. Experience comes in many ways; skills may be transferred, but passion for your career can't be substituted. At TTC, we understand the importance of diversity and how much value it brings to the table. Diversity brings about creativity and new perspectives, which is why we encourage everyone to apply. Accommodations are available at every stage of the hiring process; just let us know what you need.

Read the full bilingual original

Gestionnaire de services QA (Montréal, mode hybride)

Lieu : résidence au Québec requise; présence au siège social du client à Montréal 1 à 2 jours par semaine, télétravail les autres jours

À propos de TTC Global

Depuis 2004, TTC Global aide des organisations de premier plan à améliorer la qualité des logiciels dont elles dépendent. Nous sommes une firme-conseil indépendante en ingénierie de la qualité et en essais logiciels, présente au Canada, aux États-Unis, au Royaume-Uni, en Inde, en Australie et en Nouvelle-Zélande. Nos services couvrent l'automatisation des tests, l'ingénierie de la performance, notre approche AI-First Quality Engineering et la transformation de la qualité pour des environnements d'entreprise complexes.

Avantages de travailler chez TTC

Salaire concurrentiel
Régime complet d'assurances collectives de niveau Or
REER collectif avec cotisation de l'employeur
Vacances payées et jours fériés
Horaire hybride, en télétravail la majorité de la semaine
Possibilités de formation et de certification
Un environnement de travail collaboratif et convivial, et un bon équilibre travail-vie personnelle

Sommaire du poste

Vous gérerez les ressources, la planification de la capacité et la gouvernance opérationnelle des services QA que TTC Global offre au client. Vous serez le principal interlocuteur du client pour la prestation de ces services.

Ce poste s'inscrit dans un mandat client pluriannuel à Montréal que TTC Global prépare actuellement. La date d'entrée en fonction dépendra de la confirmation du mandat.

Responsabilités

Planifier la capacité et l'affectation de l'équipe QA en fonction du calendrier des projets et des mises en production du client.
Encadrer l'intégration, l'accompagnement et le rendement de l'équipe QA affectée au mandat.
Assurer la gouvernance du service : rapports d'état, revues de service, indicateurs de performance et suivi des risques.
Agir comme principal point d'escalade du client pour la prestation des services QA.
Suivre les heures, le budget et les engagements contractuels du mandat.
Favoriser l'amélioration continue des processus et de la qualité du service.

Exigences

Au moins 5 ans d'expérience en assurance qualité ou en essais logiciels, dont 3 ans en gestion d'équipes ou de services QA.
Expérience en planification de la capacité et en gestion des ressources dans un contexte de services-conseils ou de services gérés.
Expérience de la gouvernance de service, des indicateurs de performance et de la reddition de comptes auprès de la haute direction.
Connaissance des modes de livraison agiles et traditionnels.
Leadership reconnu et solides compétences en relations avec les clients.
Une certification ISTQB Test Manager, PMP ou ITIL est un atout.
Excellente maîtrise du français, à l'oral et à l'écrit, et anglais professionnel (voir les exigences linguistiques).
Résider au Québec et pouvoir se déplacer au siège social du client à Montréal 1 à 2 jours par semaine.
Avoir le droit de travailler au Canada et pouvoir se soumettre aux vérifications d'antécédents exigées par le client. Un antécédent judiciaire n'est considéré que s'il a un lien avec l'emploi, conformément à la Charte des droits et libertés de la personne du Québec.

Exigences linguistiques

Le français est la langue de travail du poste et du client. Une maîtrise professionnelle de l'anglais est également exigée, car le poste implique une collaboration écrite et orale régulière avec les équipes de prestation, d'expertise et de soutien de TTC Global situées à l'extérieur du Québec, notamment ailleurs au Canada, aux États-Unis et au Royaume-Uni.

Horaire et lieu de travail

Du lundi au vendredi, selon les heures d'affaires de Montréal (heure de l'Est). Présence au siège social du client à Montréal 1 à 2 jours par semaine pour des rencontres et des activités d'essai; télétravail les autres jours.

Type d'emploi : poste offert à temps plein ou à contrat.

Si votre expérience ou vos compétences se rapprochent de notre profil idéal, nous vous invitons à postuler. L'expérience s'acquiert de bien des façons; les compétences se transfèrent, mais la passion pour sa carrière ne se remplace pas. Chez TTC, nous savons tout ce que la diversité apporte à une équipe : de la créativité et de nouvelles perspectives. C'est pourquoi nous encourageons toutes les personnes intéressées à postuler. Des mesures d'adaptation sont offertes à chaque étape du processus d'embauche; il suffit de nous en faire part.

QA Service Manager (Montréal, hybrid)

Location: Québec residence required; on site at the client's Montréal headquarters 1 to 2 days per week, remote the rest of the week

About TTC Global

Perks of working for TTC

Competitive salary
Comprehensive gold-level group benefits plan
Group RRSP with company match
Paid vacation and statutory holidays
Hybrid schedule, remote for most of the week
Training and certification opportunities
Work-life balance and a relaxed, collaborative work environment

Position summary

You will manage resourcing, capacity planning and operational governance for the QA services TTC Global delivers to the client. You will be the client's main contact for how those services are run.

This position supports a multi-year client engagement in Montréal that TTC Global is currently pursuing. Start dates depend on the engagement being confirmed.

Responsibilities

Plan QA team capacity and allocation against the client's project and release schedule.
Oversee onboarding, coaching and performance of the QA team on the engagement.
Run service governance: status reporting, service reviews, KPIs and risk tracking.
Act as the main escalation point for the client on QA service delivery.
Track hours, budget and contractual commitments for the engagement.
Drive continuous improvement of QA processes and service quality.

Qualifications

At least 5 years of experience in quality assurance or software testing, including 3 years managing QA teams or services.
Experience with capacity planning and resource management in a consulting or managed services setting.
Experience with service governance, KPIs and reporting to senior stakeholders.
Knowledge of Agile and traditional delivery models.
Proven leadership and strong client relationship skills.
ISTQB Test Manager, PMP or ITIL certification is an asset.
Fluent French, spoken and written, and professional English (see language requirements).
Québec resident, able to travel to the client's Montréal headquarters 1 to 2 days per week.
Legally entitled to work in Canada and able to complete the client's background checks. A criminal record is only considered where it relates to the job, in line with the Québec Charter of human rights and freedoms.

Language requirements

Schedule and location

Monday to Friday, aligned to Montréal business hours (Eastern Time). On site at the client's Montréal headquarters 1 to 2 days per week for meetings and testing work; remote the remaining days.

Employment type: open to full time or contract.

Apply About employer

More about this job

Responsibilities

You will manage resourcing, capacity planning, and operational governance for QA services delivered to the client. You will also act as the primary point of escalation and ensure the quality and continuous improvement of service delivery.

Requirements

Candidates must have at least 5 years of experience in quality assurance or software testing, including 3 years in a management or service leadership role. Proficiency in French and professional English is required, along with the ability to work on-site in Montréal.

Skills

Quality Assurance
Software Testing
Capacity Planning
Resource Management
Service Governance
KPI Tracking
Risk Management
Agile Methodology
Leadership
Test Automation
Performance Engineering
Quality Engineering
Stakeholder Reporting

Benefits

Competitive salary
Gold-level group benefits plan
Group RRSP with company match
Paid vacation
Statutory holidays
Training and certification opportunities

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Software Testing
Capacity Planning
Resource Management
Service Governance
KPIs
Risk Tracking
Agile
ISTQB Test Manager
PMP
ITIL
Consulting
Managed Services
Test Automation
Performance Engineering
AI-First Quality Engineering
Quality Transformation
Stakeholder Management
Client Relations
Project Management

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