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investments. The firm provides all lead flow, comprehensive sales support, home

TTEC

Customer Service Representative – Automotive Support - Remote Canada

Montréal, QC, Canada

$17 CAD / hour

Apply on percepta.taleo.net About employer

Applications open in a new tab.

Job details

Pay: $17 CAD / hour
Posting language: English

Original job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative – Automotive Support working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all!

This role is limited to residents of certain locations in Canada only. This position is open to residents of Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan.

Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com.

What You’ll be Doing

Do you have a passion for helping others, solving problems, and creating a smooth customer experience? In this role, you’ll assist vehicle owners, prospective customers, and dealerships by providing thoughtful, accurate support across multiple communication channels. Whether you’re helping with vehicle features, connected services, app support, warranty questions, recalls, maintenance guidance, or general ownership needs, you’ll help make each interaction feel easy, supportive, and genuinely helpful.

During a Typical Day, You’ll

Answer incoming communications from customers through phone, chat, email, and other supported channels
Assist customers with vehicle features, ownership questions, warranty coverage, recalls, maintenance schedules, and service resources
Provide basic troubleshooting support for connected vehicle services, vehicle mobile app support, remote services, navigation, infotainment, and account access
Research customer questions using internal tools, knowledge resources, and documented procedures
Accurately document customer interactions, case details, and next steps in customer management systems
Help resolve customer concerns during the first interaction whenever possible
Escalate complex concerns to the appropriate support teams when additional research or follow-up is needed

What You Bring to the Role

6 months or more of customer service experience
Automotive, technical support, troubleshooting, or product support experience
High school diploma or equivalent
Ability to explain product, service, or technical information in a clear and helpful way
Computer experience and ability to navigate multiple systems while assisting customers
Secure, high speed wired internet connection (minimum 30 mbps)

What You Can Expect

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage of $17 per hour plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day - and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Apply on percepta.taleo.net About employer

More about this job

Responsibilities

The Customer Service Representative at TTEC will help vehicle owners and dealerships through phone, chat and email. They will answer questions about vehicle features, warranty, recalls and maintenance, troubleshoot connected services and apps, and record each interaction accurately.

Requirements

Candidates need at least six months of customer service experience, plus automotive, technical or product support experience and a high school diploma. They must explain information clearly, use several computer systems at once, and have a wired internet connection of at least 30 Mbps.

Skills

Customer service
Technical troubleshooting
Product support
Automotive knowledge
Connected vehicle services
Mobile app support
Vehicle infotainment and navigation
Case documentation
CRM systems
Multi-channel communication
Escalation handling
Clear explanation of technical information
Computer navigation
Research using knowledge bases

Benefits

Performance bonus opportunities
PTO
Tuition reimbursement
Health and wellness incentives
Free online courses

Keywords

customer service
automotive support
remote customer service
vehicle support
connected vehicle
infotainment
warranty
recalls
maintenance
troubleshooting
technical support
call center
chat support
email support
CRM

Seniority

Entry level

Perks

Generous paid time off
Tuition support
Performance bonus
Wellness program

Tools

Vehicle mobile app
Internal knowledge tools

Languages

English

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Work requirements

Jobs in Canada