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Added 4 mins ago
Team Lead, Software Engineering
Questrade
Toronto, ON · Calgary, AB
We’re looking for our next Team Lead, Software Engineer
Added 4 mins ago
Senior Product Manager, Everyday Banking
Questrade
Toronto, ON
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
Added 4 mins ago
Senior Product Manager
Questrade
Toronto, ON
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
Added 4 mins ago
Senior Manager, JSOC & Threat Hunting
Questrade
Toronto, ON
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
Added 4 mins ago
Senior Manager, Growth Marketing
Questrade
Toronto, ON
This role sits within QuestEnterprise, in the Growth Marketing team, and reports to the Lead, Growth Marketing.There are likely no dire
Added 4 mins ago
Senior Manager, Demand Generation
Questrade
Toronto, ON
Sales Enablement & Prospect Routing: Own and optimize the lead-scoring and routing systems that identify high-value prospects from behavioral and account signals, surfacing and…
Added 4 mins ago
Senior Manager, Analytics & Insights
Questrade
Toronto, ON
Team Leadership & Analytical Capability Building: Lead, mentor, and grow a high-performing team of analytics professionals, instilling rigorous standards for business curiosity, critical…
Added 4 mins ago
Senior Manager, Analytics Engineering
Questrade
Toronto, ON
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
Added 4 mins ago
Senior Manager, Account Management - Questbank
Questrade
Toronto, ON
Lead, coach, and mentor Managers by setting clear goals, giving regular and candid feedback, and holding leaders accountable for team results and the growth of their Supervisors and…
Added 4 mins ago
Senior Employer Brand Designer
Questrade
Toronto, ON
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
Added 4 mins ago
Senior Data Scientist, Strategy & Corporate Development
Questrade
Toronto, ON
…significantly to the fabric of the Strategy & Corporate Development team. The Senior Data Scientist acts as the lead of a functional capability in the department providing guidance and…
Added 4 mins ago
Principal Software Engineer
Questrade
Toronto, ON
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
Added 4 mins ago
Principal Software Engineer
Questrade
Canada
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
Added 4 mins ago
Principal Software Engineer
Questrade
Toronto, ON
…eagerness to also work in C# .NET. You will support the Engineering Team Lead by setting high standards for innovation, mentoring engineers, and making key architectural decisions that…
Added 4 mins ago
Principal Cybersecurity Specialist, Incident Response
Questrade
Toronto, ON
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
Added 4 mins ago
Manager, Broker Channel Marketing
Questrade
Toronto, ON
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
Added 4 mins ago
Head of Product, Questrade Experience Platform
Questrade
Toronto, ON
…roadmap for Questrade’s Unified Customer Experience. You will lead a team of Group Product Managers and collaborate closely with engineering, design, marketing, and operations to deliver…
Added 4 mins ago
Enterprise Collections: Operational Lead - Dialer Administrator
Questrade
Toronto, ON
Lead, manage, and develop a team of dialer analysts/specialists, setting clear goals, priorities, and performance expectations
Added 4 mins ago
Director, Financial Planning & Analysis (FP&A)
Questrade
Toronto, ON
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
Added 4 mins ago
Compliance Officer
Questrade
Toronto, ON
Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
Added 26 mins ago
FH
Clinical exercise physiologist (cep) - primary care - delta
Fraser Health Authority
Delta, BC
- $40.19 to $50.2 CAD / hour
The CEP reports to the Team Lead/Manager or designate and practices in collaboration with interprofessional team.
Added 42 mins ago
BC
HR Generalist (Recruitment & Labour Relations)
Brant Community Healthcare System
Brantford, ON
- Full-time
Working closely with other members of our Human Resources, Organizational Health and Organizational Development team to ensure a smooth and effective end to end recruitment process
Added 1 hour ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
…accommodation while seeking employment, please contact a member of our Human Resources team to make…
Added 1 hour ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 2 hours ago
RG
Food Service / Environmental Service-Manager
Responsive Group Inc.
Prescott, ON
- Full-time
…established legislative and professional standards, manages human, material, and fiscal resources, and monitors the quality of care and services delivered to clients through effective…

TTEC

Customer Service Representative – Automotive Support - Remote Canada

Montréal, QC, Canada

$17 CAD / hour

Apply on ttec.taleo.net About employer

Applications open in a new tab.

Job details

Pay: $17 CAD / hour
Posting language: English

Original job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative – Automotive Support working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all!

This role is limited to residents of certain locations in Canada only. This position is open to residents of Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan.

Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com.

What You’ll be Doing

Do you have a passion for helping others, solving problems, and creating a smooth customer experience? In this role, you’ll assist vehicle owners, prospective customers, and dealerships by providing thoughtful, accurate support across multiple communication channels. Whether you’re helping with vehicle features, connected services, app support, warranty questions, recalls, maintenance guidance, or general ownership needs, you’ll help make each interaction feel easy, supportive, and genuinely helpful.

During a Typical Day, You’ll

Answer incoming communications from customers through phone, chat, email, and other supported channels
Assist customers with vehicle features, ownership questions, warranty coverage, recalls, maintenance schedules, and service resources
Provide basic troubleshooting support for connected vehicle services, vehicle mobile app support, remote services, navigation, infotainment, and account access
Research customer questions using internal tools, knowledge resources, and documented procedures
Accurately document customer interactions, case details, and next steps in customer management systems
Help resolve customer concerns during the first interaction whenever possible
Escalate complex concerns to the appropriate support teams when additional research or follow-up is needed

What You Bring to the Role

6 months or more of customer service experience
Automotive, technical support, troubleshooting, or product support experience
High school diploma or equivalent
Ability to explain product, service, or technical information in a clear and helpful way
Computer experience and ability to navigate multiple systems while assisting customers
Secure, high speed wired internet connection (minimum 30 mbps)

What You Can Expect

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage of $17 per hour plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day - and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Apply on ttec.taleo.net About employer

More about this job

Responsibilities

The Customer Service Representative at TTEC will answer customer contacts by phone, chat and email and help with vehicle questions, warranty, recalls and app troubleshooting. They will document each interaction and escalate complex issues to the right teams.

Requirements

Candidates need at least 6 months of customer service experience, ideally with automotive, technical or product support. They also need a high school diploma, clear communication skills, computer proficiency and a wired internet connection of at least 30 Mbps.

Skills

Customer service
Technical troubleshooting
Automotive knowledge
Vehicle infotainment systems
Connected vehicle services
Mobile app support
Account access support
Case documentation
Phone support
Live chat support
Email support
Written communication
Verbal communication
Problem solving
Product knowledge explanation
Multitasking across systems
First contact resolution
Escalation management
Computer navigation

Benefits

Performance bonus opportunities
Tuition reimbursement
Health and wellness incentives
Individualized coaching and free courses

Keywords

customer service representative
automotive support
remote customer service
vehicle owner support
connected vehicle services
infotainment support
warranty inquiries
recall support
maintenance scheduling
technical support
troubleshooting
call centre
chat support
email support
CRM
Canada remote
work from home
customer experience
product support
dealership support

Seniority

Entry level

Perks

Tuition support
Performance bonus
Wellness program

Tools

Internal knowledge tools
Customer management systems

Languages

English

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Work requirements

Jobs in Canada