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Added 2 mins ago
BC
Director, Construction (Life Sciences)
Broccolini Construction Inc.
Toronto, ON
- Full-time
Business development: Support pursuit strategies and major proposals with project delivery expertise, share client intelligence on priorities, budget sensitivity, and risk tolerance, join…
Added 2 mins ago
O
Lead Software Developer
OSEDEA
Montreal, QC
- Full-time
As a Lead Software Developer, we expect you to be disciplined regarding software development, ready and eager to lead projects and initiatives, and collaborate with and mentor technical and…
Added 2 mins ago
O
Applied AI Scientist
OSEDEA
Montreal, QC
- Full-time
Build and deploy AI solutions that deliver measurable business impact
Added 16 mins ago
H
Senior People Partner
Haystack
Canada
- Full-time
Act as a strategic partner to leadership, supporting organizational design, hiring plans, and succession strategies that align with business goals.
Added 16 mins ago
V
Senior Manager, FP&A
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- $140,000 to $155,000 CAD / year
- Full-time
High-impact role with exposure to senior Finance and business leaders
Added 16 mins ago
PT
Mortgage Loan Officer
Price Team Mortgages
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- Full-time
…closing experience. The Mortgage Loan Officer will contribute to business development through referrals, community engagement, and professional…
Added 16 mins ago
SM
Manager, Finance, Performance & Analytics
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- Full-time
Bachelor's degree in Finance, Accounting, Business Administration, Health Administration, or a related field.
Added 46 mins ago
CO
Human Resources Generalist
City of Saint John
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- Full-time
Added 46 mins ago
CO
Application & Integration Technical Analyst
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- Full-time
…ensuring the reliability, scalability, and security of critical business systems. This role champions a portfolio of SaaS (i.e., cloud-based) and on-premise applications, modern ERP…
Added 46 mins ago
CO
Director, Health, Safety, & Organizational Resilience
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- Full-time
Added 46 mins ago
CO
Manager, Digital Solutions
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- Full-time
…corporate systems - including major enterprise systems and other business applications - are reliable, secure, and aligned with strategic and operational…
Added 46 mins ago
CO
Manager Policy and Risk Management
City of Saint John
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Added 46 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
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- Temporary
…Project. The City of Saint John’s e-Permitting Project is a major business transformation initiative that will modernize permitting, planning, development approvals, inspections, and…
Added 46 mins ago
B
Facility Manager II
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- Full-time
Added 46 mins ago
H
Sales Representative
Haystack
Canada
- Full-time
This employer is hiring a Sales Representative to drive growth and bring new partners into a modern, security-first business continuity platform community. The role involves managing the…
Added 46 mins ago
JH
Operations Manager
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- Full-time
This is a senior leadership opportunity for someone who has managed workflow in a technical, project-based business and enjoys turning complex workloads into practical plans. Technical…
Added 46 mins ago
SA
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Work with business development and estimates on the handover from sale to delivery
Added 46 mins ago
DI
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Added 46 mins ago
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Added 1 hour ago
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…self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales position, you help our consumers and business customers achieve…
Added 1 hour ago
PC
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- Full-time
If you’re looking for a role where you can operate with autonomy, have real input into the business, and grow into more senior leadership, this is that opportunity.
Added 1 hour ago
HT
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- Full-time
Collaborate with business development teams and customers to understand technical challenges and develop practical application and processing solutions
Added 1 hour ago
HT
PD Software for Service
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- Full-time
…cohesively with a variety of different teams from across the business globally to complete…
Added 1 hour ago
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TTEC

Team Lead, Service Delivery - Windsor Ontario, Canada

Canada

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead working onsite in Windsor Ontario, Canada, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.

We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

What You Bring to the Role

Associate degree or equivalent work experience
Continuously promote a performance-driven culture and always work towards reaching for amazing
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Consistently mentor and inspire others
Customer focused mindset
Computer savvy

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

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More about this job

Responsibilities

The Team Lead will mentor, coach, and motivate associates to ensure company and client goals are met. They are responsible for managing team performance, addressing employee issues, and handling customer escalations.

Requirements

Candidates must have an associate degree or equivalent work experience and a customer-focused mindset. Strong leadership, organizational skills, and the ability to mentor others are required for this role.

Skills

Leadership
Mentoring
Coaching
Team management
Customer service
Conflict resolution
Time management
Organizational skills
Performance management
Communication
Integrity
Problem solving

Benefits

Competitive compensation
Performance bonus opportunities
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Team Lead
Service Delivery
Customer Experience
Management
Coaching
Mentoring
Performance Management
Customer Escalation
Time Management
Organizational Skills
Leadership
Employee Development
Attendance Monitoring
Client Goals
Professional Development

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