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Added 8 mins ago
L
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
LinkedIn
Boucherville, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 9 mins ago
A
RQ00748 – Intermediate Systems Administrator\Operations Support Specialist
Amyantek
Toronto, ON · Greater Toronto Area, Canada
- Contract
5. Microsoft Certified: Identity and Access Administrator Associate (SC-300)
Added 9 mins ago
TC
Shop and Delivery Associate – Plumbing and Gasfitting
The Contractor Consultants
Calgary, AB
- Full-time
Shop and Delivery Associate – Support Residential Plumbing and Gasfitting Operations at Pioneer 2000 Enterprises Inc
Added 9 mins ago
R
Senior DevSecOps and Application Security SME
Raise
Vancouver, BC
- Full-time
Pay Rate: $582.81/hour, depending on experience
Added 23 mins ago
A
EDGE Google Inside Sales
Accenture
Toronto, ON
- Full-time
…our Sales Executives and Engineers to create a frictionless client experience from start to…
Added 23 mins ago
A
Partners in Performance – Performance Strategy Associate
Accenture
Toronto, ON
- Full-time
…consulting firm with a focus on human performance working alongside client partners to make change happen. We’ve got offices in Australia, New Zealand, South-East Asia, Africa, North and…
Added 23 mins ago
HR
Sales Associate - Gift & Gourmet
Holt Renfrew
Toronto, ON
- Full-time
The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is…
Added 38 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Ottawa, ON
- Part-time
…to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding…
Added 38 mins ago
C
Client Associate Wood Gundy
CIBC
Penticton, BC
- Part-time
As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios and develop new business. You will directly engage with…
Added 38 mins ago
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Client Engagement Associate [Hourly]
CIBC
Orleans, ON
- Part-time
…to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding…
Added 38 mins ago
HE
Marketing Associate
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $40,000 to $44,000 CAD / year
- Full-time
Big energy. Real experience. Room to grow. 🚀
Added 54 mins ago
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Associate Insurance Advisor
Co-operators
Edmundston, NB
- Full-time
Our Distribution team aspires to be the leader in client engagement among Canadian Insurers. We strive to provide a seamless and personalized client experience. Our knowledgeable and…
Added 54 mins ago
ASSOCIATE CREATIVE DIRECTOR, ART
TANK Worldwide
Toronto, ON
Experience working with large teams in client-facing role
Added 54 mins ago
WM
Sales Associate Full Time - Fairview Mall
Wow! Mobile Boutique
Toronto, ON
- Full-time
Notre équipe chez WOW! Mobile Boutique est passionnée par l'offre de la meilleure expérience de vente au détail sans fil de sa catégorie, en se concentrant sur l'excellence dans tous les…
Added 54 mins ago
WM
Sales Associate Full Time - Erin Mills Town Centre
Wow! Mobile Boutique
Mississauga, ON
- Full-time
Notre équipe chez WOW! Mobile Boutique est passionnée par l'offre de la meilleure expérience de vente au détail sans fil de sa catégorie, en se concentrant sur l'excellence dans tous les…
Added 54 mins ago
JH
Consultant (Building Consulting)
J.S. Held LLC
Winnipeg, MB
- $80,000 to $110,000 CAD / year
- Full-time
Bachelor’s or associate degree from an accredited college or university; or 5 years of demonstrable experience and accomplishments in the restoration industry, in lieu of a degree may…
Added 54 mins ago
GA
General Manager, AX Metrotown
Giorgio Armani
Burnaby, BC
- Part-time
…align the entire team on driving sales, providing an excellent client experience, building strong talent and ensure the store operates efficiently and effectively. Your ability to combine…
Added 54 mins ago
CG
Chef Manager, École Mont Royal
Compass Group Canada
Mont-Royal, QC
- Full-time
Ensure positive client relationships and satisfaction.
Added 54 mins ago
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Associate Lawyer - Litigation
W3Global
Toronto, ON
- $50,000 to $100,000 CAD / year
- Full-time
We are currently seeking a motivated and capable Associate Lawyer with 2-3 years of litigation experience to join our growing practice.
Added 1 hour ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Quebec, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 1 hour ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Part-time
Détenir une solide expérience avec les ordinateurs et la caisse.
Added 1 hour ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles
Shoppers Drug Mart
Quebec, QC
- Full-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 1 hour ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles
Shoppers Drug Mart
Laval, QC
- Full-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 1 hour ago
Associate Veterinarian - Sunrise Animal Hospital
VetStrategy / Daubigny
Mount Pearl, NL
At Sunrise Animal Hospital, we are looking for an experienced and driven Associate Veterinarian who is excited by the challenge of rebuilding, mentoring, and creating something exceptional.…
Added 1 hour ago
T
Personal Banking Associate - Le Plateau-Mont-Royal (18.75 hours)
TD
Montreal, QC
- Part-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…

TTEC

Team Lead, Service Delivery - Windsor Ontario, Canada

Canada

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead working onsite in Windsor Ontario, Canada, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.

We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

What You Bring to the Role

Associate degree or equivalent work experience
Continuously promote a performance-driven culture and always work towards reaching for amazing
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Consistently mentor and inspire others
Customer focused mindset
Computer savvy

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

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More about this job

Responsibilities

The Team Lead will mentor, coach, and motivate associates to ensure company and client goals are met. They are responsible for managing team performance, addressing employee issues, and handling customer escalations.

Requirements

Candidates must have an associate degree or equivalent work experience and a customer-focused mindset. Strong leadership, organizational skills, and the ability to mentor others are required for this role.

Skills

Leadership
Mentoring
Coaching
Team management
Customer service
Conflict resolution
Time management
Organizational skills
Performance management
Communication
Integrity
Problem solving

Benefits

Competitive compensation
Performance bonus opportunities
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Team Lead
Service Delivery
Customer Experience
Management
Coaching
Mentoring
Performance Management
Customer Escalation
Time Management
Organizational Skills
Leadership
Employee Development
Attendance Monitoring
Client Goals
Professional Development

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