Jobs in Canada

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Added 7 mins ago
BK
restaurant manager
Burger King®
Kingston, ON
- Full-time
Added 7 mins ago
RA
Assistant Store Manager
Red Apple Stores ULC
Meadow Lake, SK
- Full-time
The Assistant Store Manager strives to make our stores a great place to shop for our Customers. We rely on you to provide super-friendly service, maintain a clean and customer-friendly…
Added 7 mins ago
BK
restaurant manager
Burger King®
Greater Napanee, ON · Napanee, ON
- Full-time
Added 7 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Excellent demonstrated customer service/communication skills
Added 7 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 7 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 7 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 7 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 7 mins ago
P
store manager - retail
Petro-Canada
AB · Edmonton, AB
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 7 mins ago
G
Analyst Regulatory Compliance
GEODIS
ON · Mississauga, ON
- Full-time
Candidates must reside within a reasonable commuting distance
Added 38 mins ago
EB
Directeur Régional, Origination Bilingue / Bilingual Regional Director, Origination
EQ Bank
Montreal, QC
- Full-time
…inspecting properties and providing limited account management support to the underwriting group. This position involves cross-functional challenges and is integral to the overall success…
Added 38 mins ago
BK
restaurant manager
Burger King®
Parry Sound, ON
- Full-time
Added 38 mins ago
BK
shift manager - fast food restaurant
Burger King®
Huntsville, ON
- Full-time
Must have knowledge of the establishment's culinary genres
Added 38 mins ago
BK
restaurant manager
Burger King®
Tillsonburg, ON
- Full-time
Added 38 mins ago
BK
restaurant manager
Burger King®
Smiths Falls, ON
- Full-time
Added 38 mins ago
BK
restaurant manager
Burger King®
Brockville, ON
- Full-time
Added 38 mins ago
BK
manager, restaurant
Burger King®
Valleyfield, PE
- Full-time
Added 38 mins ago
BK
restaurant manager
Burger King®
Canada
- Full-time
Added 38 mins ago
BK
shift manager - fast food restaurant
Burger King®
Tillsonburg, ON
- Full-time
Must have knowledge of the establishment's culinary genres
Added 38 mins ago
BK
restaurant manager
Burger King®
Niagara Falls, ON
- Full-time
Added 38 mins ago
BK
restaurant manager
Burger King®
ON · Simcoe, ON
- Full-time
Added 38 mins ago
BK
shift manager - fast food restaurant
Burger King®
Niagara Falls, ON
- Full-time
Ensure that food and service meet quality control standards
Added 38 mins ago
BK
restaurant manager
Burger King®
Prescott, ON
- Full-time
Added 38 mins ago
BK
restaurant manager
Burger King®
Chatham-Kent, ON · Chatham, ON
- Full-time
Added 53 mins ago
S
Store Director
sephora.com
Lethbridge, AB
- Full-time
…and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities,…

TTEC

Team Lead, Service Delivery - Windsor Ontario, Canada

Canada

Apply on ttec.taleo.net About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead working onsite in Windsor Ontario, Canada, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.

We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

What You Bring to the Role

Associate degree or equivalent work experience
Continuously promote a performance-driven culture and always work towards reaching for amazing
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Consistently mentor and inspire others
Customer focused mindset
Computer savvy

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

Apply on ttec.taleo.net About employer

More about this job

Responsibilities

The Team Lead will mentor, coach, and motivate associates to ensure company and client goals are met. They are responsible for managing team performance, addressing employee issues, and handling customer escalations.

Requirements

Candidates must have an associate degree or equivalent work experience and a customer-focused mindset. Strong leadership, organizational skills, and the ability to mentor others are required for this role.

Skills

Leadership
Mentoring
Coaching
Team management
Customer service
Conflict resolution
Time management
Organizational skills
Performance management
Communication
Integrity
Problem solving

Benefits

Competitive compensation
Performance bonus opportunities
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Team Lead
Service Delivery
Customer Experience
Management
Coaching
Mentoring
Performance Management
Customer Escalation
Time Management
Organizational Skills
Leadership
Employee Development
Attendance Monitoring
Client Goals
Professional Development

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Work requirements

Jobs in Canada