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Added 8 mins ago
AH
Occupational Therapist I
Alberta Health Services
High River, AB
- Part-time
Come join the dynamic Calgary Rural Rehabilitation team! This temporary part-time 0.4 FTE opportunity will be based out of the High River General Hospital. The Occupational Therapist will…
Added 8 mins ago
AH
Registered Nurse - Case Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…achievable personal health and self-care goals and provide direct nursing care. In collaboration with the client/family and interdisciplinary team you will ensure services are provided and…
Added 8 mins ago
AH
Therapy Assistant LC
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…in a collaborative, innovative and supportive workplace. As part of RGH values, we support clinicians to add value and meaning to the workplace and to their profession. We also accept…
Added 8 mins ago
AH
Therapy Assistant
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Basic Cardiac Life Support- Healthcare Provider (BCLS-HCP). Communication and assessment skills to work cooperatively and effectively with the healthcare team members, clients, and their…
Added 8 mins ago
AH
Occupational Therapist I
Alberta Health Services
AB · Edmonton, AB
- Temporary
…clinical excellence, collaboration, and lifelong learning. As part of our centralized program, you will support adult patients within the Surgery and Orthopedics team, with opportunities to…
Added 2 hours ago
RFP Manager, Government (18-month Contract)
Geotab
Burnaby, BC · Oakville, ON
…proposals that showcase Geotab's value proposition for both direct and indirect business. You will also need to coordinate and project manage Geotab resources on large-scale partner…
Added 2 hours ago
HM
Internal Medicine
Health Match BC
Abbotsford, BC
- Part-time
In this part-time position, you will participate in the clinical, educational and research activities of the Pain and Symptom Management/Palliative Care (PSMPC) team in your centre. This…
Added 4 hours ago
SH
Nurse Practitioner - GAIN Clinic (GEN)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
…discharge patients from inpatients and ED. The NP provides direct patient care focusing on health promotion, maximizing patient safety and function to support frail seniors living at…
Added 4 hours ago
SH
Rehabilitation Assistant - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to provide direct and indirect patient care independently with minimal supervision, within the RA’s scope of practice, while efficiently collaborating as part of an…
Added 4 hours ago
Rehabilitation Assistant - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Ability to provide direct and indirect patient care independently with minimal supervision, within the RA’s scope of practice, while efficiently collaborating as part of an…
Added 4 hours ago
C
Technical Supervisor, Appraisal - Property Building
Co-operators
Calgary, AB · Moncton, NB · Burlington, ON · Guelph, ON · Mississauga, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
Flexible work options and paid time off to support your personal and family needs.
Added 4 hours ago
C
Senior Product Specialist - Personal Lines
Co-operators
Calgary, AB · Moncton, NB · Guelph, ON · Mississauga, ON
- Full-time
Direct involvement in portfolio and broker acquisitions, support due diligence, assessment of the quality of the portfolio and make recommendations regarding the product for the portfolio…
Added 5 hours ago
S
Social Worker, MSW, Perinatal Mental Health and Substance Use Programs - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Working collaboratively as part of an interprofessional Consultation/Liaison Service within an evidence-based, trauma-informed model of care, the Social Worker provides adult-focused…
Added 5 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…of the McGill University Health Centre (RI-MUHC), you can be part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 5 hours ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
The Manager, Product Analytics is a senior analytics professional within the Business Intelligence organization, dedicated to supporting the Product Management team and its stakeholders…
Added 6 hours ago
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Maintenance Technician with Brightisle
Brightisle
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Brightisle is looking for a reliable, hands-on, and solutions-focused Maintenance Technician to support the day-to-day upkeep and repair of our homes across the province. Based in St.…
Added 6 hours ago
PC
Registered Practical Nurse, Part Time, Rehabilitation - Lakeview 1
Providence Care
Kingston, ON
- Part-time
As a member of an inter-professional team and working under full scope of practice, the role of the Registered Practical Nurse (RPN) at Providence Care is to deliver safe, effective,…
Added 8 hours ago
Field Service Technician - Controlled Environments (Con-Test)
BGE Indoor Air Quality Solutions Ltd.
Moncton, NB
…(Controlled Environments). In this role, you will play a critical part in keeping laboratories, hospitals, pharmaceutical facilities, and research environments safe and compliant through…
Added 8 hours ago
M
Data Center Technician
Microsoft
Toronto, ON
- $59,700 to $95,700 CAD / year
- Full-time
…from other technicians. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriately takes action and reports physical security access concerns…
Added 8 hours ago
RM
Food Service Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
The Nutrition Services Department is currently seeking a Temporary Part-Time Food Service Assistant to join their team.
Added 8 hours ago
SH
Community Health Nurse-Infirmier.ère - Santé communautaire - Repost
Southern Health-Santé Sud
Ste. Anne, MB
- Full-time
Be part of the Southern Health-Santé Sud team, who is rooted in what matters most. Joina region that offers a lifestyle like no other – a safe, peaceful, beautiful, fulfilling life for you…
Added 9 hours ago
S
Medical Laboratory Technologist
Sanya’k̓ula
Chilliwack, BC
- Part-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 9 hours ago
TN
Customer Service Representative
Trouw Nutrition
St. Marys, ON
- Full-time
Hours/Shift: Full-time, 100% on-site, includes one mandatory half‑day Saturday per month and rotating holiday coverage
Added 9 hours ago
AU
Security Guard - Various Casual Shifts
Allied Universal
Windsor, ON
- $18 CAD / hour
- Part-time
As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include,…
Added 9 hours ago
T
Data & AI Alliance Executive
Toast
Toronto, ON
- $130,000 to $165,000 USD / year
- Full-time
Toast is recruiting on behalf of one of the world’s largest professional services firms, a global leader in audit, tax, and advisory with thousands of professionals across Canada. The…

TTEC

Team Lead, Service Delivery - Windsor Ontario, Canada

Canada

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead working onsite in Windsor Ontario, Canada, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.

We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

What You Bring to the Role

Associate degree or equivalent work experience
Continuously promote a performance-driven culture and always work towards reaching for amazing
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Consistently mentor and inspire others
Customer focused mindset
Computer savvy

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

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More about this job

Responsibilities

The Team Lead will mentor, coach, and motivate associates to ensure company and client goals are met. They are responsible for managing team performance, addressing employee issues, and handling customer escalations.

Requirements

Candidates must have an associate degree or equivalent work experience and a customer-focused mindset. Strong leadership, organizational skills, and the ability to mentor others are required for this role.

Skills

Leadership
Mentoring
Coaching
Team management
Customer service
Conflict resolution
Time management
Organizational skills
Performance management
Communication
Integrity
Problem solving

Benefits

Competitive compensation
Performance bonus opportunities
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Team Lead
Service Delivery
Customer Experience
Management
Coaching
Mentoring
Performance Management
Customer Escalation
Time Management
Organizational Skills
Leadership
Employee Development
Attendance Monitoring
Client Goals
Professional Development

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