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Added 4 mins ago
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7808 - 3rd Key
Lids
Toronto, ON · Etobicoke, ON
- $18.1 USD / hour
- Part-time
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 4 mins ago
L
5759 - 3rd Key
Lids
Toronto, ON
- $18.1 USD / hour
- Part-time
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 4 mins ago
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Mechanical QC Inspector
Actalent
Kincardine, ON
- $45 to $55 CAD / hour
- Full-time
Perform visual inspections and verify that completed work meets applicable codes, specifications, quality requirements, and customer standards.
Added 4 mins ago
TI
Bilingual Customer Care Representative
Techtronic Industries Canada Inc. - TTI Canada
Toronto, ON
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our…
Added 4 mins ago
L
7767 - Seasonal Sales Help
Lids
Fort McMurray, AB
- $15 USD / hour
- Temporary
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 4 mins ago
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7818 - Assistant Store Manager PT
Lids
Vaughan, ON
- $18.1 USD / hour
- Part-time
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 4 mins ago
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7734 - 3rd Key(H)
Lids
Lloydminster, AB
- $15.5 USD / hour
- Full-time
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 4 mins ago
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7734 - Sales Help(H)
Lids
Lloydminster, AB
- $15 USD / hour
- Part-time
…retail stores requires our retail sales team to provide each customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be subject…
Added 4 mins ago
A
Ingenieur De Calcul
Actalent
Mirabel, QC
- $40 to $80 CAD / hour
- Contract
Solide expérience en analyse de contraintes de structures primaires, y compris les calculs structuraux pour des structures métalliques et/ou composites.
Added 4 mins ago
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7717 - Sales Help
Lids
St. John's, NL
- $16.35 to $16.85 USD / hour
- Part-time
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 4 mins ago
L
7807 - Sales Help
Lids
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Part-time
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 4 mins ago
L
7807 - Seasonal Sales Help
Lids
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Temporary
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 4 mins ago
U
Brokerage Customer Service Associate
UPS
Fredericton, NB
- Full-time
Previous customer service or client-facing experience.
Added 4 mins ago
A
Spécialiste Contrôle Qualité / Quality Control
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
3+ ans d'expérience en rédaction technique/documentation dans un environnement de fabrication.
Added 4 mins ago
L
7711 - 3rd Key
Lids
Saskatoon, SK
- $15 to $15.6 USD / hour
- Part-time
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 4 mins ago
A
Sr. Mechanical Designer
Actalent
Cambridge, ON
- $45 to $65 CAD / hour
- Contract
…grow into leading a small mechanical design team as you gain experience with the organizations equipment and engineering…
Added 4 mins ago
L
7768 - 3rd Key
Lids
Grande Prairie, AB
- $15.5 USD / hour
- Part-time
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 4 mins ago
L
7712 - 3rd Key
Lids
Saskatoon, SK
- $16.2 USD / hour
- Part-time
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 4 mins ago
TH
Assistant Store Manager - Full-Time
Tommy Hilfiger
London, ON
- Full-time
…a passionate Assistant Manager who can deliver a top-notch customer experience, oversee key operational functions, drive performance and maintain a high-functioning, motivated team, while…
Added 4 mins ago
EJ
Tailored Branch Support Team Leader
Edward Jones
Mississauga, ON
- $77,000 to $127,000 CAD / year
- Full-time
…urgent support to long-term strategic assistance. The Team Leader ensures the team consistently delivers “first time, every time” service while enabling branch productivity, client…
Added 4 mins ago
U
Brokerage Customer Service Associate
UPS
Fredericton, NB
- Full-time
Previous customer service or client-facing experience.
Added 4 mins ago
L
5754 - Sales Help
Lids
Fredericton, NB
- Part-time
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 4 mins ago
RH
Sales Team Lead
Robert Half
Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
…training, and operational problem-solving in a fast-paced, customer-focused environment. Rather than serving as a traditional people manager, this individual will act as a key support…
Added 4 mins ago
OV
Casual Facility Utility Worker | Part-Time | Vancouver Island Conference Centre
Oak View Group
Nanaimo, BC
- $23.48 CAD / hour
- Part-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 4 mins ago
C
Director Intermodal & Automotive Operations
CPKC
Pitt Meadows, BC
- Full-time
…and Automotive Operations within an assigned territory. This leader will inspire and develop a high-performing team of CPKC employees, delivering exceptional results in safety, service,…

TTI, Inc.

Bilingual Customer Care Representative

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

At TTI, people come for the opportunity and stay for the culture!

Job Description:

Bilingual Customer Care Representative

Techtronic Industries Inc. | RYOBI®, RIDGID®

Full-Time | Permanent | 3381 Steeles Ave E, North York, ON (Canada)| E1

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like RYOBI®, and RIDGID®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

Position Description

The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner.

What You Will Do:

Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner.
Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty.
Handle escalated customer inquiries, disputes, and problems within department guidelines.
Continually seek out ways to improve customer satisfaction.
Develop sound Product Knowledge.

What You Will Bring:

Must be bi-lingual (French/English)
Post-secondary education or equivalent experience
Knowledge of Power Tool industry preferred
Exceptional communication skills – written and oral
Initiative and strong organizational skills
Must be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power Point

What You Will Benefit From:

At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth:

100% employer-paid health and dental coverage - for you and your family
Competitive annual base salary $48,000
Company-matched savings plan - we’ll match your contributions up to 6% of your earnings
$500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)
Generous paid time off, including vacation, personal days, and volunteer time
Access to virtual healthcare services - anytime, anywhere
Exclusive employee perks - including brand discounts & preferred pricing with external vendors
Education reimbursement program - supporting your continued learning and development

Visit our: Company Website, LinkedIn and Instagram today

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

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More about this job

Responsibilities

The Bilingual Customer Care Representative will serve as the primary point of contact for customers, addressing inquiries via phone, email, and chat in both English and French. Responsibilities include troubleshooting product issues, managing order entries, and resolving customer disputes to ensure high satisfaction.

Requirements

Candidates must be bilingual in English and French and possess post-secondary education or equivalent experience. Proficiency in Microsoft Office applications and strong organizational and communication skills are required.

Skills

Bilingual
Customer service
Troubleshooting
Order entry
Communication skills
Microsoft Office
Excel
Word
PowerPoint
Product knowledge
Organizational skills
Problem solving

Benefits

Health coverage
Dental coverage
Company-matched savings plan
Flexible wellness credits
Paid time off
Virtual healthcare services
Employee perks
Education reimbursement program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Power Tools
Outdoor Equipment
Floorcare
Troubleshooting
Warranty
Order Entry
Microsoft Office
Excel
Word
PowerPoint
Customer Satisfaction
Product Knowledge
Communication
Organizational Skills
Health and Dental
Wellness Credits
Education Reimbursement

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