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Added 4 mins ago
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7796 - 3rd Key
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TTI, Inc.

Bilingual Customer Care Representative

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

At TTI, people come for the opportunity and stay for the culture!

Job Description:

Bilingual Customer Care Representative

Techtronic Industries Inc. | RYOBI®, RIDGID®

Full-Time | Permanent | 3381 Steeles Ave E, North York, ON (Canada)| E1

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like RYOBI®, and RIDGID®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

Position Description

The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner.

What You Will Do:

Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner.
Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty.
Handle escalated customer inquiries, disputes, and problems within department guidelines.
Continually seek out ways to improve customer satisfaction.
Develop sound Product Knowledge.

What You Will Bring:

Must be bi-lingual (French/English)
Post-secondary education or equivalent experience
Knowledge of Power Tool industry preferred
Exceptional communication skills – written and oral
Initiative and strong organizational skills
Must be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power Point

What You Will Benefit From:

At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth:

100% employer-paid health and dental coverage - for you and your family
Competitive annual base salary $48,000
Company-matched savings plan - we’ll match your contributions up to 6% of your earnings
$500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)
Generous paid time off, including vacation, personal days, and volunteer time
Access to virtual healthcare services - anytime, anywhere
Exclusive employee perks - including brand discounts & preferred pricing with external vendors
Education reimbursement program - supporting your continued learning and development

Visit our: Company Website, LinkedIn and Instagram today

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

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More about this job

Responsibilities

The Bilingual Customer Care Representative will serve as the primary point of contact for customers, addressing inquiries via phone, email, and chat in both English and French. Responsibilities include troubleshooting product issues, managing order entries, and resolving customer disputes to ensure high satisfaction.

Requirements

Candidates must be bilingual in English and French and possess post-secondary education or equivalent experience. Proficiency in Microsoft Office applications and strong organizational and communication skills are required.

Skills

Bilingual
Customer service
Troubleshooting
Order entry
Communication skills
Microsoft Office
Excel
Word
PowerPoint
Product knowledge
Organizational skills
Problem solving

Benefits

Health coverage
Dental coverage
Company-matched savings plan
Flexible wellness credits
Paid time off
Virtual healthcare services
Employee perks
Education reimbursement program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Power Tools
Outdoor Equipment
Floorcare
Troubleshooting
Warranty
Order Entry
Microsoft Office
Excel
Word
PowerPoint
Customer Satisfaction
Product Knowledge
Communication
Organizational Skills
Health and Dental
Wellness Credits
Education Reimbursement

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