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Added 58 mins ago
Regional Sales Representative
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Full-time
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TTI, Inc.

Customer Service Representative

Ottawa, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

At TTI, people come for the opportunity and stay for the culture!

Job Description:

Customer Service Representative

Techtronic Industries Inc. | Milwaukee®

Full-Time | Permanent | Ottawa FSC (2243 Gladwin Crescent, Ottawa, ON K1B 4K9) | *E1

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Position Description

We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre.

The Customer Service Representative will be responsible for delivering best in class service to all our customers both internally and externally.

A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.

What You Will Do

Deliver best-in-class service to our customers

Perform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk-in customer traffic

Maintain monetary transactions, record maintenance, and assist with inventories as required.

Prioritize in-branch repairs

Conduct warranty assessments and instant tool replacements

Showroom merchandising and stock replenishment

Continuously develop and maintain strong product knowledge

What You Will Bring

Must possess effective business communication skills, initiative, and organizational skills

Outgoing – excels in end-user engagement and conflict resolutions

Strong computer skills

Strong attention to detail and ability to stay organized

Team-oriented and capable of working independently

Experience with electric tools is a strong asset

Bilingual Preferred

High school diploma

What You Will Benefit From

Extensive health benefits, including vision and dental care
Retirement Savings Plan with Employer Matching Contributions

Competitive Base Salary (45K to 46K)

Paid time off and employee discount programs

Annual $500 Wellness Program allowance

Visit our: Company Website, LinkedIn and Instagram today

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

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More about this job

Responsibilities

The Customer Service Representative will manage counter procedures, including answering phones, processing orders, and logging tools for service. They are also responsible for maintaining inventory, conducting warranty assessments, and ensuring the showroom is properly merchandised.

Requirements

Candidates should possess strong communication, organizational, and computer skills with an ability to engage effectively with end-users. Experience with electric tools is considered a strong asset, and a high school diploma is required.

Skills

Customer service
Business communication
Conflict resolution
Computer skills
Inventory management
Warranty assessment
Merchandising
Product knowledge
Organization
Attention to detail
Teamwork
Electric tools

Benefits

Health benefits
Vision care
Dental care
Retirement savings plan
Employer matching contributions
Paid time off
Employee discount programs
Wellness program allowance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Milwaukee Tool
Factory Service Centre
Power Tools
Hand Tools
Warranty
Inventory
Merchandising
Retail
Communication
Conflict Resolution
Electric Tools
Operational Excellence
Sustainability
Teamwork

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