Customer Supply Chain Analyst

At TTI, people come for the opportunity and stay for the culture!

Job Description:

Customer Supply Chain Analyst

Techtronic Industries Inc. | Milwaukee®

Full-Time | Permanent | 3381 Steeles Ave E, North York, ON | P1

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Position Description

The Customer Supply Chain Analyst is responsible for executing the end-to-end customer order fulfillment process to ensure exceptional service levels and on-time delivery. This role partners closely with Sales, Demand Planning, Distribution, and Customer Experience to proactively resolve order and inventory challenges, support fill rate objectives, and ensure compliance with customer requirements.

The successful candidate will monitor and manage customer orders, investigate and resolve fulfillment issues, coordinate inventory availability, and collaborate with internal and external stakeholders to minimize service disruptions. They will also analyze service performance, identify process improvement opportunities, and provide timely reporting and insights to drive operational excellence.

This role requires strong analytical and problem-solving skills, effective cross-functional communication, and a customer-first mindset to deliver reliable, efficient, and compliant order fulfillment while contributing to continuous improvement across the supply chain.

What You Will Do

• Investigate and resolve order exceptions to minimize service disruptions and ensure timely customer fulfillment.
• Partner with Sales, Demand Planning, Distribution, and Customer Service to resolve inventory constraints, prioritize orders, and ensure on-time fulfillment.
• Collaborate with IPR and Purchasing teams to support fill rate objectives by proactively identifying supply risks and aligning replenishment priorities.
• Monitor and release customer orders in accordance with established timelines and compliance requirements to ensure accurate and timely order processing.
• Support Demand Planning initiatives by coordinating with Purchasing to improve product availability, meet fill rate targets, and align order expectations.
• Identify and implement process improvement opportunities that enhance operational efficiency, customer service, and key supply chain performance metrics.
• Monitor order and inventory performance metrics, escalating risks and recommending corrective actions to support service level objectives.
• Support new product launches, promotions, and seasonal demand events by coordinating order execution and identifying potential supply risks.
• Prepare regular reports on customer service performance, order status, and fulfillment risks for internal stakeholders.
• Build collaborative relationships with internal stakeholders and customers to resolve fulfillment challenges and deliver a high level of customer service.

What You Will Bring

• Bachelor’s degree in Supply Chain, Business, Economics, Statistics, or related field.
• 3+ years of experience in supply chain, forecasting, or related roles.
• Strong analytical skills and proficiency in Excel
• Experience with Oracle and Power BI is an asset
• Excellent communication and cross-functional collaboration skills.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.

What You Will Benefit From

At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth:

• 100% employer-paid health and dental coverage - for you and your family
• Competitive base salary with an above-market annual bonus - $60,000 - $70,000
• Company-matched savings plan - we’ll match your contributions up to 6% of your earnings
• $500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)
• Generous paid time off, including vacation, personal days, and volunteer timeAccess to virtual healthcare services - anytime, anywhere
• Exclusive employee perks - including brand discounts & preferred pricing with external vendors
• Education reimbursement program - supporting your continued learning and development 

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Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can th