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Added 4 hours ago
K
Customer Success Manager
Klue
Remote, Canada
- $75,000 to $105,000 CAD / year
- Full-time
- Remote
…developed. You earn trust fast, ask the right questions, and turn a customer's goals into a plan that actually…
Added 5 hours ago
Dutton Onroute - Shift Supervisor - A N W
Careers at ONroute
Dutton/Dunwich, ON
…ensure that business runs smoothly, and we deliver exceptional customer service and create a positive and safe work environment for…
Added 10 hours ago
Sales Development Representative
Motive
Toronto, ON
…including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public…
Added 11 hours ago
F
Executive Assistant/ Inside -Outside Sales Rep
FASTSIGNS®
Langley (District), BC · Langley, BC
- Full-time
Additional beneficial qualifications include prior experience in sales or customer service, familiarity with CRM or POS systems, proficiency in standard office software, strong…
Added 12 hours ago
U
Field Sales Manager (Bilingual)
UNFI
Montreal, QC
- $79,800 to $125,800 USD / year
- Full-time
…within designated territory to ensure the smooth execution of customer sales initiatives and seamless execution of core sales priorities and brand…
Added 13 hours ago
TI
Service Order Resolution Rep
Techtronic Industries Canada Inc.
Georgina, ON
- Full-time
Partner with customer service team to resolve customer inquiries and concerns
Added 14 hours ago
Inside Sales & Service Rep
Calgary Fasteners Tool
Red Deer, AB
We are seeking a reliable and motivated Inside Sales & Service Lead to join our growing team at our Red Deer location. As an Inside Sales & Service Lead, your primary responsibilities will…
Added 14 hours ago
FC
Customer Rep-Station
FedEx Canada
Sidney, BC
- Full-time
Additional Details: Posted between 10/09/2026 - 10/16/2026. This is a temporary FT Customer service rep position that will cover a leave.
Added 15 hours ago
Business Development Support Specialist
Phantom Screens
Abbotsford, BC
…supportive role focused on supporting small-to-medium accounts and customer service excellence. This position serves as a critical bridge between our customers and internal departments…
Added 16 hours ago
TI
Service Order Resolution Rep
TTI, Inc.
Georgina, ON · Ontario Service Hub
- Full-time
Partner with customer service team to resolve customer inquiries and concerns
Added 18 hours ago
A
Technical Support Specialist - Lighting
Arani
Montreal, QC
- Full-time
At Arani, we believe You Deserve Great Service. We are the largest Canadian brand of electrical products to supply contractors directly, bypassing distributors, disrupting how business has…
Added 18 hours ago
JG
Outside Regional Sales Representative
Joyful Group Ltd.
Moncton, NB
- Full-time
Operating from a flexible hybrid setup in Greater Moncton, you will serve as the primary sales rep for commercial developers, landscapers, property owners, and others in your region. You…
Added 18 hours ago
MH
Customer Service Rep/Order Management
MaxPeople HR
Burlington, ON
- $55,000 to $62,000 CAD / year
- Full-time
As a Customer Service Representative (CSR), you’ll be at the heart of delivering an outstanding customer experience, acting as the vital link between customers, suppliers, and the company.…
Added 18 hours ago
T
Contact Center Rep III, Loss Prevention
TD
Montreal, QC
- Full-time
…issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer…
Added 19 hours ago
FG
Outside Sales Rep - Heavy Duty Parts
Fort Garry Industries LTD.
Moncton, NB
- Full-time
3-5 years of outside B2B sales experience with a strong customer service focus
Added 19 hours ago
UR
Inside Sales Rep
United Rentals
Toronto, ON
- Full-time
As an Inside Sales Rep, you will serve as a key customer contact and consultant at our Trench Safety branch, with responsibility for recommending solutions to the customer, quoting, selling…
Added 20 hours ago
CA
$18.75 Full time Crew Member - Tim Hortons Mallorytown Onroute
Careers at ONroute
Kingston, ON · Brockville, ON
- Full-time
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…
Added 20 hours ago
Cleaner - Morrisburg ONroute
Careers at ONroute
Cornwall, ON · South Dundas, ON
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…
Added 20 hours ago
FC
GTS Import Rep
FedEx Canada
Richmond, BC
- Full-time
…and; updating and recording of shipment status to ensure the customer receives the best experience we can offer. Provides accurate information and assistance to customers requiring…
Added 21 hours ago
FC
Customer Rep-Station
FedEx Canada
Mississauga, ON
- Part-time
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued…
Added 22 hours ago
TF
Inside Sales & Service Rep
The Fastener Group Ltd.
Red Deer, AB
- Full-time
We are seeking a reliable and motivated Inside Sales & Service Lead to join our growing team at our Red Deer location. As an Inside Sales & Service Lead, your primary responsibilities will…
Added 22 hours ago
DC
Chimney Sales Rep. (Field-Based)
Dave's Chimney Service
Strong, ON
- Full-time
‍Dave’s Chimney Service is looking for a driven and confident Chimney Sales Rep / Consultant to join our team in Methuen, MA. You’ll inspect chimneys, climb ladders, and present solutions…
Added 22 hours ago
HP
Sales Rep / Inspector
HomeShield Pest Control
Strong, ON
- Full-time
…Our success is built on our 5-star reputation for exceptional customer service and quality. Our commitment to hiring based on character and integrity ensures that we deliver outstanding…
Added 23 hours ago
W
Inside Sales Representative
Wajax
Langley (District), BC · Langley, BC
- Full-time
Obtaining and up-selling parts and service orders, creating customer satisfaction and adding value to the customer’s buying experience.
Added 1 day ago
Route Sales Rep (Customer Service Representative)
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Ottawa, ON
If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you! Canadian Linen seeks a driven Customer Service…

TTI, Inc.

Service Order Resolution Rep

Georgina, ON, Canada
Ontario Service Hub, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

At TTI, people come for the opportunity and stay for the culture!

Job Description:

Service Order Resolution Rep

Techtronic Industries Inc. | Milwaukee®, RYOBI®, Hoover®

Full-Time | Permanent | Georgina, ON | Mon-Fri 7am - 3:30pm | CAN E2

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

What you Will Do

Partner with customer service team to resolve customer inquiries and concerns
Maintain turn time metrics of 24-36 hours for order resolution replies
Maintain daily performance tracking and record keeping of Order Entry
Draft and fulfill “No Charge” orders company wide
Assist team lead and other department SMEs
Provide support in other order management areas as needed
Assist with training as needed
Practice 5S and safety
Take appropriate corrective action for continuous quality improvement and customer satisfaction
Able to react to change effectively and handle other tasks as assigned, including working daily and weekend overtime as needed
Other duties as assigned.

Physical Demands

Repetitive motion
Must be able to lift up to 40 pounds

What you Will Bring

High School or GED diploma required
Proficient typing and ten key skills
Proficient in Microsoft Office
AX experience required
HJ experience preferred
Excellent communication skills, both verbal and written

Physical and Weightlifting Demands

The physical and weightlifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Get:

At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth:

100% employer-paid health and dental coverage - for you and your family
Competitive hourly salary $28.29
Company-matched savings plan - we’ll match your contributions up to 6% of your earnings
$500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)
Generous paid time off, including vacation, personal days, and volunteer time
Access to virtual healthcare services - anytime, anywhere
Exclusive employee perks - including brand discounts & preferred pricing with external vendors
Education reimbursement program - supporting your continued learning and development

Visit our: Company Website, LinkedIn and Instagram today

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

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More about this job

Responsibilities

The Service Order Resolution Rep will partner with the customer service team to resolve inquiries and maintain order resolution metrics. They are also responsible for managing order entry, fulfilling no-charge orders, and supporting continuous quality improvement initiatives.

Requirements

Candidates must have a high school diploma or GED and proficiency in Microsoft Office, typing, and ten-key data entry. Experience with AX software is required, and the role involves physical tasks such as lifting up to 40 pounds.

Skills

Customer service
Order resolution
Order entry
Data entry
Microsoft Office
AX software
HJ software
Communication skills
Performance tracking
Record keeping
5S methodology
Quality improvement
Typing
Ten key skills

Benefits

Health insurance
Dental coverage
Company-matched savings plan
Wellness credits
Paid time off
Virtual healthcare services
Employee discounts
Education reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Service Order Resolution
Customer Service
Order Management
Microsoft Office
AX
HJ
Data Entry
5S
Quality Improvement
Power Tools
Manufacturing
Logistics
Inventory
Performance Tracking
Continuous Improvement

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