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performed by employees within this job/classification. It is not designed to contain or be interpreted as

TTM Technologies

Customer Service Administrator

Toronto, ON, Canada

$40,852 - $52,712 · Full-time

Apply About employer

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Job details

Pay: $40,852 - $52,712
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

TTM strives to invest in our team members at all levels – starting on your first day. To support the growth and development of our new hires, this position is eligible for a 90 Day Evaluation that includes a pay increase if key performance indicators are met.

Scope:

This Customer Service Support role is responsible for accurately processing customer orders, maintain up-to-date records, and providing daily administrative and operational support to the Customer Service and Quotation teams. This role helps ensure timely order fulfillment, smooth internal communication, and a high level of customer satisfaction.

Duties and Responsibilities:

Order administration and communication from order quoting to order shipment
Entering and tracking orders through entire business process (from booking to customer receipt)
Understand and maintain database for backlog reconciliation
Conduct contract review on customer purchase orders and resolve issues as necessary
Complete error free order entry into site specific systems
Support customer data filing in specified data bases
Support RMA and customer complaint process

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:

Attention to detail and accuracy essential
Ability to coordinate and work effectively with different departments
Ability to read, write and communicate in English to the degree necessary to perform the job
Ability to work under pressure and prioritize tasks
Ability to multitask

Education and Experience:

High School Diploma
Experience in customer service environment an asset
Order entry experience is an asset
Knowledge of Microsoft Office; Outlook, Word, Excel as asset
Some mechanical aptitude is an asset
Printed circuit board manufacturing experience is an asset

Posting Disclosure:

This posting is for an existing vacancy. Artificial intelligence is not used to screen, assess, or select applicants for this role. Final compensation will be determined in accordance with applicable compensation policies, internal equity, and the successful candidate’s qualifications, skills, and experience. The expected annual compensation range, in CAD, for this position is as follows:

$40,852 - $52,712

Please note that due to Controlled Goods Program (CGP) requirements, all applicants must be a Canadian Citizen or a Permanent Resident in Canada.

Applicants may be entitled to:

Shift premium
Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options
Quarterly Bonus Program (considered taxable income and subject to applicable taxes)

Wellness:

Medical and Dental, Health Spending Account (HSA)
Life, AD&D, and Long-Term Disability Insurance
Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, TTM Technologies is an equal opportunity employer committed to providing an inclusive and barrier free recruitment and selection process to all Applicants (including but not limited to those with disabilities). Applicants should advise Human Resources if they require any type of accommodation during the recruitment process; please contact our accessibility lead at accessibility.tor@ttm.tech or 416-208-2186. TTM Technologies will work with any Applicant who is requesting accommodation in order to provide or arrange for the provision of a suitable accommodation that takes into consideration the accessibility needs of the Applicant.

Apply About employer

More about this job

Responsibilities

Process and track customer orders from quotation and booking through shipment and customer receipt, ensuring accurate order entry and up-to-date records. Provide administrative support to customer service and quotation teams, coordinate internally, and assist with contract reviews, backlog reconciliation, RMAs, and customer complaints.

Requirements

A high school diploma is required; customer service experience and order-entry experience are assets. Candidates should have strong attention to detail, communication, coordination, prioritization, and multitasking abilities; Microsoft Office knowledge is an asset, and applicants must be Canadian citizens or permanent residents due to Controlled Goods Program requirements.

Skills

Order Processing
Order Tracking
Customer Service
Order Entry
Contract Review
Backlog Reconciliation
Database Maintenance
Customer Communication
Cross-Department Coordination
Attention to Detail
Task Prioritization
Multitasking
Microsoft Outlook
Microsoft Word
Microsoft Excel
Complaint and RMA Support

Benefits

Shift Premium
Deferred Profit-Sharing Plan
Quarterly Bonus Program
Medical Insurance
Dental Insurance
Health Spending Account
Life Insurance
Accidental Death and Dismemberment Insurance
Long-Term Disability Insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Administration
Order Entry
Order Tracking
Order Fulfillment
Quotation Support
Contract Review
Purchase Orders
Backlog Reconciliation
Database Maintenance
Customer Data Filing
RMA Processing
Customer Complaints
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Printed Circuit Boards
PCB Manufacturing
Controlled Goods Program
Attention to Detail
Task Prioritization
Multitasking

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