Customer Service Administrator

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

TTM strives to invest in our team members at all levels – starting on your first day. To support the growth and development of our new hires, this position is eligible for a 90 Day Evaluation that includes a pay increase if key performance indicators are met.

Scope:
This Customer Service Support role is responsible for accurately processing customer orders, maintain up-to-date records, and providing daily administrative and operational support to the Customer Service and Quotation teams. This role helps ensure timely order fulfillment, smooth internal communication, and a high level of customer satisfaction.

Duties and Responsibilities:
• Order administration and communication from order quoting to order shipment
• Entering and tracking orders through entire business process (from booking to customer receipt)
• Understand and maintain database for backlog reconciliation
• Conduct contract review on customer purchase orders and resolve issues as necessary
• Complete error free order entry into site specific systems
• Support customer data filing in specified data bases
• Support RMA and customer complaint process

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:
• Attention to detail and accuracy essential
• Ability to coordinate and work effectively with different departments
• Ability to read, write and communicate in English to the degree necessary to perform the job
• Ability to work under pressure and prioritize tasks
• Ability to multitask

Education and Experience:
• High School Diploma
• Experience in customer service environment an asset
• Order entry experience is an asset
• Knowledge of Microsoft Office; Outlook, Word, Excel as asset
• Some mechanical aptitude is an asset
• Printed circuit board manufacturing experience is an asset

Posting Disclosure:

This posting is for an existing vacancy. Artificial intelligence is not used to screen, assess, or select applicants for this role. Final compensation will be determined in accordance with applicable compensation policies, internal equity, and the successful candidate’s qualifications, skills, and experience. The expected annual compensation range, in CAD, for this position is as follows:

$40,852 - $52,712

Please note that due to Controlled Goods Program (CGP) requirements, all applicants must be a Canadian Citizen or a Permanent Resident in Canada.

Applicants may be entitled to:

• Shift premium

• Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options

• Quarterly Bonus Program (considered taxable income and subject to applicable taxes)

Wellness:

• Medical and Dental, Health Spending Account (HSA)

• Life, AD&D, and Long-Term Disability Insurance

• Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, TTM Technologies is an equal opportunity employer committed to providing an inclusive and barrier free recruitment and selection process to all Applicants (including but not limited to those with disabilities). Applicants should advise Human Resources if they require any type of accommodation during the recruitment process; please contact our accessibility lead at accessibility.tor@ttm.tech or 416-208-2186. TTM Technologies will work with any Applicant who is requesting accommodation in order to provide or arrange for the provision of a suitable accommodation that takes into consideration the accessibility needs of the Applicant.