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Added 22 days ago
(CAN) Customer Service Manager PT
Walmart Canada
Uxbridge, ON
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 23 days ago
(CAN) Customer Service Manager PT
Walmart
Uxbridge, ON
Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 3 months ago
(CAN) Customer Service Manager PT
Walmart
Edmonton, Alberta
Part-time
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide…
Added 54 mins ago
Food & Beverage Porter (Part Time)
AccorHotel
Edmonton, AB
Part-time
…Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to…
Added 7 hours ago
Customer Service Representative - PT Saturdays
Water Treatment Equipment Co
Brantford, ON
Full-time
…water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job…
Added 22 hours ago
GARAGE - Sales Associate PT - Queen St West
Groupe Dynamite
Toronto, ON
Full-time
…something unforgettable, and creating spaces where everyone can feel fearless. With stores across North America and a community that’s always growing, we’re looking for team players who…
Added 1 day ago
(CAN) Over-the-Counter Associate PT
Walmart Canada
Uxbridge, ON
Full-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 1 month ago
Customer Accounts Advisor
Aaron Sales And Leasing
Prince Albert, SK
Full-time
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult…
Added 2 days ago
Staff Pharmacist - Casual PT
Loblaw Companies Limited
Saskatoon, SK
Part-time
…Pharmacy customers and delighting them every step of the way! We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and…
Added 6 days ago
GARAGE - Team Leader PT - Pine Centre
Groupe Dynamite, Inc Garage
Prince George, BC
Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 26 days ago
Sales Associate
Aaron Sales And Leasing
Regina, SK · Greater Regina Metropolitan Area
Full-time
…helping them find just what they need. You’ll also work with customer files and contracts. At times, you’ll help clean, organize, and even move merchandise. All of that can be physically…
Added 1 month ago
GARAGE - Operations Associate PT - Toronto Eaton Centre
Groupe Dynamite, Inc Garage
Toronto, ON
Part-time
…something unforgettable, and creating spaces where everyone can feel fearless. With stores across North America and a community that’s always growing, we’re looking for team players who…
Added 1 day ago
Staff Pharmacist - Casual PT
Loblaw Companies Limited
Saskatoon, SK
Part-time
…Pharmacy customers and delighting them every step of the way! We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and…
Added 5 days ago
Etagalist(e) Les Cartes Souhait/Merchandiser Carlton Cards
Carlton Cards
Dollard-Des Ormeaux, QC
Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 1 month ago
Etagalist(e)/Merchandiser Cartes Souhaits/Greeting Cards
Carlton Cards
Westmount, QC
Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 13 days ago
Etagalist(e) Les Cartes Souhaits/Merchandiser Carlton Cards
Carlton Cards
Montreal, QC
Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 1 month ago
Etagalist(e)/Merchandiser Carlton Cards
Carlton Cards
Montreal, QC
Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 1 month ago
Etagalist(e)Cartes des Souhaits/Merchandiser Carlton Cards
Carlton Cards
Montreal, QC
Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 1 day ago
(CAN) Over-the-Counter Associate PT
Walmart Canada
Owen Sound, ON
Full-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 1 day ago
Evening & Weekend PT Pump Attendant
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Provide outstanding, courteous customer service.
Added 1 day ago
Hair Color Bar Assistant, Licensed Cosmetologist
Madison Reed
Kirkland, QC
Full-time
This role reports to the Manager, can be full or part time depending on business needs and requires availability at peak times to best serve our guest needs.
Added 2 days ago
Liquor Store Associate - PT (Orchard Plaza)
Otter Co-op
Kamloops, BC
$18.25 to $21.15 CAD / hour
Part-time
Provide excellent customer service to guests in a courteous, efficient manner
Added 2 days ago
Physiotherapy Assistant
University Health Network
Toronto, ON
Full-time
…education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and…
Added 2 days ago
Corporate Store Manager
Bulk Barn
Miramichi, NB
Customer service standards, Operating policies and procedures, and applicable provincial and federal legislation.
Added 2 days ago
(CAN) Over-the-Counter Associate PT
Walmart Canada
Owen Sound, ON
Full-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…

Tumi

Associate Manager PT 20-29 hours

Toronto, ON, Canada

Job type: Part-time
Posting language: English
Posted: Sep 15, 2026

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Original job description

Associate Benefits:

Work-life balance

Training

Paid time off

Employee Discount

Employee Assistance Program (EFAP)

Comprehensive benefits package including medical, dental, life and AD&D, long-term disability coverage and dependent life coverage.

This position may be eligible to participate in a company incentive program.

Your role at Tumi:

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities:

Performance to Goals:

Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.

Take pride in work and strive for excellence.

Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development:

Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.

Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.

Communication and Relationship Building:

Exercise strong written and verbal skills.

Adapt communication skills upwards, laterally and to their team.

Demonstrate ethical conduct when completing job duties.

Promote the organization’s business goals and adapt flexibly to change.

Ability to remain calm and deescalate situations.

Collaborate effectively with team.

Compliance:

Manage personal timecards to ensure payroll accuracy.

Maintain Tumi University Training.

Adhere to all company policies and procedures.

Visual Merchandising/Client Experience:

Ensure the store follows the visual guidelines and directives.

Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.

Ensure a consistent superior client experience.

Qualifications

Qualifications:

Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.

Value a collaborative environment and have an openness to feedback.

The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.

Have strong sales and client experience, preferably in the luxury market.

Can demonstrate proven success in meeting sales goals and achieving KPI’s.

Flexible availability to work nights, weekends, mornings, and holidays as needed.

Have a strong sense of integrity and an ability to lead by example.

Have strong time management skills.

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Why you'll love working here:

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed - guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment - along with competitive salaries and comprehensive benefits programs.

What we value:

INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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More about this job

Responsibilities

The Associate Manager is responsible for driving sales and KPI metrics while creating a superior client experience that reflects the Tumi brand ethos. They also assist the Store Manager with team development, coaching, and ensuring store compliance with visual merchandising guidelines.

Requirements

Candidates should have strong sales and client experience, preferably within the luxury market, and a passion for the Tumi brand. The role requires flexible availability for nights, weekends, and holidays, as well as the physical ability to lift up to 30 pounds.

Skills

Sales
Client experience
Leadership
Coaching
Visual merchandising
Time management
Communication
Strategic thinking
KPI management
Conflict resolution
Retail operations
Team collaboration
Customer service
Performance management
Training

Benefits

Work-life balance
Training
Paid time off
Employee discount
Employee assistance program
Medical insurance
Dental insurance
Life insurance
AD&D insurance
Long-term disability coverage
Dependent life coverage
Company incentive program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Luxury market
Sales goals
KPIs
Clienteling
Visual merchandising
Coaching
Performance management
Inventory management
Time management
Customer service
Team leadership
Brand awareness
Fashion
Travel
Lifestyle
Entrepreneurial spirit
Payroll accuracy
Client data capture
Conflict de-escalation

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