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Added 3 mins ago
Senior Manager, Specialty Programs
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
Specialty Health Network is hiring a dynamic Senior Program Manager who will lead a team to deliver patient support programs for specialty drug therapies. This team delivers superior…
Added 3 mins ago
Hardware Sales Associate Part Time - 7226 Parry Sound
The Home Depot Canada
Parry Sound, ON
Part-time
Added 3 mins ago
Fit4Less Host - Edmonton Kingsway
Fit4Less Canada
AB · Edmonton, AB
Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 3 mins ago
Hardware Sales Associate Full Time - 7226 Parry Sound
The Home Depot Canada
Parry Sound, ON
Full-time
Added 4 mins ago
Associate Development Manager
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Under the direction of a Senior Development Manager, the Associate Development Manager is responsible for assisting with planning and organizing various initiatives undertaken by the…
Added 4 mins ago
Sales Associate
Laura Canada
Dartmouth, NS
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 4 mins ago
Full Time Team Lead-Retail
Roots
Edmonton, AB
Full-time
…motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model…
Added 4 mins ago
Sales Associate-Retail
Roots
Lasalle, ON
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 19 mins ago
Sales Associate (Square One)
Knix
Mississauga, ON
$19.7 CAD / hour
Part-time
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 19 mins ago
Sales Associate
Staples Canada
Mississauga, ON
Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 19 mins ago
Sales Associate
Staples Inc.
Abbotsford, BC
Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 33 mins ago
Dealer Operations & Support Associate/Associé(e), soutien aux opérations de courtage
PBY Capital
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
We’re seeking a motivated, detail-oriented Dealer Operations & Support Associate to join our team. This role offers broad exposure across operations, technology, team support and…
Added 33 mins ago
Associate Business Manager, Solar
Potentia Renewables Inc.
Toronto, ON
$85,000 to $100,000 CAD / year
Full-time
The Associate Business Manager, Solar is responsible for the operational, financial and commercial performance of a portfolio of PV solar assets and serves as Potentia’s solar operations…
Added 33 mins ago
Quick Service (QSR) Sales Associate (Full-Time) - Eataly Eaton Centre
Eataly
Toronto, ON
$17.6 CAD / hour
Full-time
A Quick Service Restaurant (QSR) Sales Associate provides exceptional guest service across Eataly’s various QSR counters – serving gelato, pastries, coffee, paninis and other Italian…
Added 33 mins ago
Sales Associate (Square One)
Knix
Mississauga, ON
$19.7 CAD / hour
Full-time
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 34 mins ago
Associate Project Manager - Renewables
Ulteig
Canada
Full-time
Ulteig is seeking an Associate Project Manager to support deliverables for utility‑scale solar, wind, and/or BESS projects. This role supports scoping requirements, coordinating technical…
Added 34 mins ago
Equipment Rental Specialist
Sunbelt Rentals, Inc.
Duncan, BC
Full-time
Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales…
Added 34 mins ago
Equipment Rental Specialist
Sunbelt Rentals, Inc.
Okotoks, AB
Full-time
Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales…
Added 34 mins ago
Étudiant(e), gestionnaire adjoint(e) de dossiers d'invalidité (Hiver 2027)/Student, Associate Disability Case Manager (Winter 2027)
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
Full-time
Added 34 mins ago
GARAGE - Seasonal Sales Associate - Mapleview Centre
Groupe Dynamite, Inc Garage
Burlington, ON
Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 49 mins ago
Associate Account Manager, Business Sales and Service - Pembina Location
Steinbach Credit Union
Winnipeg, MB
Full-time
We currently have an opportunity for the Associate Account Manager, Business Sales and Service to join our Corporate Sales team. As the Associate Account Manager, Business Sales and…
Added 49 mins ago
GARAGE - Operations Team Leader FT - Mapleview Centre
Groupe Dynamite, Inc Garage
Burlington, ON
Full-time
Reporting to the Store Manager, your main focus as Operations Team Lead is to maximize company sales and profitability by maintaining stockroom organization and by managing inventory…
Added 1 hour ago
Associate Product Manager
ORION Ontario's Research and Education Network
Toronto, ON
Full-time
As an Associate Product Manager, you will play a hands-on role in supporting the development, launch, and continuous improvement of ORION’s products and services. Working closely with the…
Added 1 hour ago
DevOps Manager
Raise
Brampton, ON
Full-time
Raise is currently hiring a Devops Manager on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our…
Added 1 hour ago
Technical Program Manager
HCLTech
Vancouver, BC
$120,000 to $135,000 CAD / year
Full-time
We are seeking an experienced Technical Program Manager (TPM) to lead the delivery of complex technology initiatives across software engineering, quality assurance, cloud platforms, and…

Tumi

CF Richmond Centre - Mandarin Speaking Associate Manager PT Under 20 hours

Richmond, BC, Canada

Job type: Part-time
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Associate Benefits:

Work-life balance

Training

Employee Discount

This position may be eligible to participate in a company incentive program

Your role at Tumi:

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities:

Performance to Goals:

Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.

Take pride in work and strive for excellence.

Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development:

Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.

Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.

Communication and Relationship Building:

Exercise strong written and verbal skills.

Adapt communication skills upwards, laterally and to their team.

Demonstrate ethical conduct when completing job duties.

Promote the organization’s business goals and adapt flexibly to change.

Ability to remain calm and deescalate situations.

Collaborate effectively with team.

Compliance:

Manage personal timecards to ensure payroll accuracy.

Maintain Tumi University Training.

Adhere to all company policies and procedures.

Visual Merchandising/Client Experience:

Ensure the store follows the visual guidelines and directives.

Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.

Ensure a consistent superior client experience.

Qualifications

Qualifications:

Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.

Value a collaborative environment and have an openness to feedback.

The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.

Have strong sales and client experience, preferably in the luxury market.

Can demonstrate proven success in meeting sales goals and achieving KPI’s.

Flexible availability to work nights, weekends, mornings, and holidays as needed.

Have a strong sense of integrity and an ability to lead by example.

Have strong time management skills.

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Why you'll love working here:

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed - guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment - along with competitive salaries and comprehensive benefits programs.

What we value:

INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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More about this job

Responsibilities

Deliver an excellent client experience, build client relationships, and meet individual and store sales goals and KPI targets. Support associate training and coaching, maintain visual merchandising and policy compliance, and help ensure consistent service and store operations.

Requirements

Candidates should have strong sales and client-service experience, preferably in luxury retail, and a record of meeting sales goals and KPIs. They should demonstrate leadership, integrity, communication, collaboration, and time-management skills, be flexible to work varied shifts, and be able to perform physical retail duties including lifting up to 30 pounds.

Skills

Sales
Client Service
Client Relationship Building
Leadership
Coaching
Training And Development
Communication
Strategic Thinking
Time Management
Visual Merchandising
Conflict De-escalation
KPI Management
Client Data Capture
Team Collaboration
Payroll Accuracy
Luxury Retail

Benefits

Work-Life Balance
Training
Employee Discount
Company Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

TUMI
Luxury Retail
Travel
Fashion
Lifestyle
Sales Goals
Key Performance Indicators
Conversion
DPT
UPT
Client Data Capture
Client Books
Thank-You Cards
Event Strategies
Visual Merchandising
Roleplay
Coaching
Associate Training
People Development
Client Experience
Client Relationships
Store Operations
Timecards
Payroll Accuracy
TUMI University Training
Company Policies And Procedures
Physical Retail Duties

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