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Added 1 min ago
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 1 min ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 1 min ago
Receptionist
RRD
Toronto, ON
$17.88 to $23.85 USD / hour
Full-time
The Office Service Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy)…
Added 2 mins ago
Office Manager
Service Corporation International
Toronto, ON
Full-time
…highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations…
Added 2 mins ago
Associate Portfolio Manager
RBC
AB
Full-time
Assist in implementing action plans and proactively manage client portfolios to ensure best performance and service results for every client portfolio
Added 2 mins ago
ASSOCIÉ(E) À LA VENTE – TEMPS PARTIEL (GEOX)
GEOX
Pointe-Claire, QC
Part-time
L’Associé(e) à la vente joue un rôle essentiel dans l’expérience client en magasin. Il/Elle contribue activement à atteindre les objectifs de vente, à offrir un service client exceptionnel…
Added 16 mins ago
Senior Sales Associate, Royal Mount - Montreal, QC-1
Versace
GV - Royalmount
Full-time
…representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by…
Added 31 mins ago
Senior Wealth Advisor | Financial Planner (Full-time)
Mainstreet Credit Union Canada
Sarnia, ON
$77,080 to $128,466.67 CAD / year
Full-time
…members. At Mainstreet we are committed to providing exceptional service, advice and improving and making a difference in the lives of our…
Added 31 mins ago
Associate Lawyer
BC Legal Management Association
BC · West Vancouver, BC
Other
…learn family and/or estate law. The ideal candidate will be client focused and also have past experience in providing exceptional customer service and/or working with teams as we believe in…
Added 31 mins ago
Intermediate Litigation Associate - General Civil Litigation and Insurance Defence
BC Legal Management Association
Vancouver, BC
Other
Intermediate Litigation Associate Position – General Civil Litigation and Insurance Defence
Added 47 mins ago
Environmental Services Cleaner I
University Health Network
Toronto, ON
Contract
Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the…
Added 47 mins ago
Associate
Royal Bank of Canada
Vancouver, BC
Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 1 hour ago
Commercial Loan Processor
PlanIT Search
Montreal, QC
$65,000 to $90,000 CAD / year
Full-time
We are hiring a Loan Process Associate to join a dynamic Commercial Banking Operations team supporting Supply Chain Finance and corporate lending activities. This is an excellent…
Added 1 hour ago
Sales associate - retail
Verti Store inc.
Laval, QC
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Accounts Receivable Associate
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Toronto, ON
Full-time · Contract
Review accounts, client payments, and credit history to manage account balances.
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Research Associate II
University of Ottawa
Ottawa, ON · Simard Hall
Full-time
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Senior Research Associate
University of Ottawa
Ottawa, ON · Hamelin Hall
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Personal Banking Associate Trainee
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Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
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Tax Associate (Charities & Non-Profits)
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Full-time
Demonstrated commitment to teamwork and client service excellence.
Added 1 hour ago
IIA Administrative Associate, ScotiaMcLeod (Spanish/ English) - Toronto
Scotiabank
Toronto, ON
Ensure a high level of client service by supporting one or more Advisors in the regular review of client portfolios to identify client needs for Team of Experts services, to ensure it meets…
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Personal Banking Associate
BMO
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Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
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Associate Branch Manager
Fairstone Bank
London, ON
Full-time
Are you looking for a rewarding career? Fairstone is hiring a full-time Associate Branch Manager in our London Digital branch. If you’re seeking a role with a growing business that involves…
Added 1 hour ago
Party Shop Sales Associate - 3071 Peterborough
OSL Retail Services Inc
Peterborough, ON
Other
…Party Shop. Reporting to the Party Shop Lead, the Party Shop Associate will be responsible to achieve all daily sales and operations targets. They will display operational excellence,…
Added 1 hour ago
Sales Associate Full Time - Central City Shopping Centre
Wow! Mobile Boutique
Surrey, BC
Full-time
…de notre activité. Nous nous concentrons sur une expérience client personnalisée, en fournissant des solutions des principaux opérateurs de services sans fil au Canada, TELUS, Rogers,…

Tumi

CF Richmond Centre - Mandarin Speaking Associate Manager PT Under 20 hours

Richmond, BC, Canada

Job type: Part-time
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Associate Benefits:

Work-life balance

Training

Employee Discount

This position may be eligible to participate in a company incentive program

Your role at Tumi:

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities:

Performance to Goals:

Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.

Take pride in work and strive for excellence.

Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development:

Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.

Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.

Communication and Relationship Building:

Exercise strong written and verbal skills.

Adapt communication skills upwards, laterally and to their team.

Demonstrate ethical conduct when completing job duties.

Promote the organization’s business goals and adapt flexibly to change.

Ability to remain calm and deescalate situations.

Collaborate effectively with team.

Compliance:

Manage personal timecards to ensure payroll accuracy.

Maintain Tumi University Training.

Adhere to all company policies and procedures.

Visual Merchandising/Client Experience:

Ensure the store follows the visual guidelines and directives.

Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.

Ensure a consistent superior client experience.

Qualifications

Qualifications:

Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.

Value a collaborative environment and have an openness to feedback.

The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.

Have strong sales and client experience, preferably in the luxury market.

Can demonstrate proven success in meeting sales goals and achieving KPI’s.

Flexible availability to work nights, weekends, mornings, and holidays as needed.

Have a strong sense of integrity and an ability to lead by example.

Have strong time management skills.

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Why you'll love working here:

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed - guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment - along with competitive salaries and comprehensive benefits programs.

What we value:

INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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More about this job

Responsibilities

Deliver an excellent client experience, build client relationships, and meet individual and store sales goals and KPI targets. Support associate training and coaching, maintain visual merchandising and policy compliance, and help ensure consistent service and store operations.

Requirements

Candidates should have strong sales and client-service experience, preferably in luxury retail, and a record of meeting sales goals and KPIs. They should demonstrate leadership, integrity, communication, collaboration, and time-management skills, be flexible to work varied shifts, and be able to perform physical retail duties including lifting up to 30 pounds.

Skills

Sales
Client Service
Client Relationship Building
Leadership
Coaching
Training And Development
Communication
Strategic Thinking
Time Management
Visual Merchandising
Conflict De-escalation
KPI Management
Client Data Capture
Team Collaboration
Payroll Accuracy
Luxury Retail

Benefits

Work-Life Balance
Training
Employee Discount
Company Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

TUMI
Luxury Retail
Travel
Fashion
Lifestyle
Sales Goals
Key Performance Indicators
Conversion
DPT
UPT
Client Data Capture
Client Books
Thank-You Cards
Event Strategies
Visual Merchandising
Roleplay
Coaching
Associate Training
People Development
Client Experience
Client Relationships
Store Operations
Timecards
Payroll Accuracy
TUMI University Training
Company Policies And Procedures
Physical Retail Duties

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