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Added 4 mins ago
Office Manager
KIT Recruitment
Toronto, ON · Etobicoke, ON
$55,000 to $65,000 CAD / year
Full-time
…to recruit a polished, proactive and highly organized Office Manager who can take ownership of day-to-day office operations and serve as a key point of contact across the…
Added 5 mins ago
Full-time Transitional Support Worker (Contract until March 31st, 2027)
Native Womens Centre
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Full-time
Reporting to: Manager of Transitional Living Programs and Services
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Manager, Aquatic Monitoring & Management
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Woodbridge, ON
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Part Time Diningroom Server - Willowbend Retirement
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IT Support Desk Analyst
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wide range of market-driven programs across multiple disciplines, including
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Responsible for the guidance and care of children in groups and for assisting in the planning and implementing daily programs with a pedagogical approach consistent with the Ministry of…
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Job Coach
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…business and human resources. The Job Coach actively markets our programs, assessing the needs of job seekers and businesses, developing relationships with employers, and networking with…
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Manager, Technology Risk Governance
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…role, you will collaborate with our distributed risk management community to help ensure IT risk governance practices remain audit and regulatory ready and are compliant with internal and…
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Manager, Data and Analytics Engineer
RBC
Toronto, ON
Full-time
As Manager, Data and Analytics Engineer, you are responsible for transforming how data is used to drive business insights, reporting and decision-making.
Added 20 mins ago
Sr. Programs & Solutions Manager Commercial & Corporate Services
Roche
Mississauga, ON · Canada Pharma Campus
Full-time
Position : Sr. Programs & Solutions Manager Commercial & Corporate Services - Global Procurement
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Manager Building Services Regina Community
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Added 20 mins ago
Manager, Research
University of Ottawa
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The University of Ottawa’s Environment, Society and Policy Group (the Dawson Lab) is seeking a Research Manager to lead its interdisciplinary Arctic research portfolio. Reporting to Lab…
Added 20 mins ago
Pharmacist (Oakridge)
Calgary Co-op
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…comprehensive training, staff discounts, career development programs, flexible schedules, and an excellent pension plan & benefits package! These are some of the many reasons why we are…
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Senior Personal Banker - Home Borrowing
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Drive to engage in client outreach and community presence to acquire new assets and deepen client relationships.
Added 34 mins ago
Senior Manager, Assurance and Accounting, Public Companies
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Make an impact with our Assurance & Accounting, Public Companies team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a…
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Program Supervisor, Full Time
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At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a…
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Supervised Behaviour Therapist
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Added 34 mins ago
District Manager
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$100,000 to $130,000 CAD / year
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Added 34 mins ago
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Added 35 mins ago
Data Scientist
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Reporting to the Data Science Manager as a Data Scientist you will focus on supporting Canadian business units in accelerating the growth and application of advanced analytics in driving…
Added 35 mins ago
Unit Secretary (CUPE), Medicine Oncology - Part Time - Markham Stouffville Hospital
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Markham, ON
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Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health…
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…River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…

Tumi

CF Richmond Centre - Mandarin Speaking Associate Manager PT Under 20 hours

Richmond, BC, Canada

Job type: Part-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Associate Benefits:

Work-life balance

Training

Employee Discount

This position may be eligible to participate in a company incentive program

Your role at Tumi:

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities:

Performance to Goals:

Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.

Take pride in work and strive for excellence.

Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development:

Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.

Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.

Communication and Relationship Building:

Exercise strong written and verbal skills.

Adapt communication skills upwards, laterally and to their team.

Demonstrate ethical conduct when completing job duties.

Promote the organization’s business goals and adapt flexibly to change.

Ability to remain calm and deescalate situations.

Collaborate effectively with team.

Compliance:

Manage personal timecards to ensure payroll accuracy.

Maintain Tumi University Training.

Adhere to all company policies and procedures.

Visual Merchandising/Client Experience:

Ensure the store follows the visual guidelines and directives.

Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.

Ensure a consistent superior client experience.

Qualifications

Qualifications:

Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.

Value a collaborative environment and have an openness to feedback.

The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.

Have strong sales and client experience, preferably in the luxury market.

Can demonstrate proven success in meeting sales goals and achieving KPI’s.

Flexible availability to work nights, weekends, mornings, and holidays as needed.

Have a strong sense of integrity and an ability to lead by example.

Have strong time management skills.

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Why you'll love working here:

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed - guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment - along with competitive salaries and comprehensive benefits programs.

What we value:

INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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More about this job

Responsibilities

Deliver an excellent client experience, build client relationships, and meet individual and store sales goals and KPI targets. Support associate training and coaching, maintain visual merchandising and policy compliance, and help ensure consistent service and store operations.

Requirements

Candidates should have strong sales and client-service experience, preferably in luxury retail, and a record of meeting sales goals and KPIs. They should demonstrate leadership, integrity, communication, collaboration, and time-management skills, be flexible to work varied shifts, and be able to perform physical retail duties including lifting up to 30 pounds.

Skills

Sales
Client Service
Client Relationship Building
Leadership
Coaching
Training And Development
Communication
Strategic Thinking
Time Management
Visual Merchandising
Conflict De-escalation
KPI Management
Client Data Capture
Team Collaboration
Payroll Accuracy
Luxury Retail

Benefits

Work-Life Balance
Training
Employee Discount
Company Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

TUMI
Luxury Retail
Travel
Fashion
Lifestyle
Sales Goals
Key Performance Indicators
Conversion
DPT
UPT
Client Data Capture
Client Books
Thank-You Cards
Event Strategies
Visual Merchandising
Roleplay
Coaching
Associate Training
People Development
Client Experience
Client Relationships
Store Operations
Timecards
Payroll Accuracy
TUMI University Training
Company Policies And Procedures
Physical Retail Duties

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