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Added 4 mins ago
Small Business Associate
TD
Brampton, ON · Georgetown, ON
Full-time
…and get 3-6 months training to undertake the role of Account Manager, Small Business (AMSB). This training program will provide you day to day support from an existing Account Manager,…
Added 4 mins ago
Data Scientist III
TD
Toronto, ON
Full-time
The Data Scientist III will report to the Senior Manager, Data Science for Loyalty and Partnerships and will be responsible for supporting the Loyalty and Partnerships business with…
Added 4 mins ago
Enterprise Account Executive RMC Solutions - North America
Giatec Scientific Inc.
Ottawa, ON
Full-time
We are looking for an Enterprise Account Executive to join our North America RMC Solutions team, reporting to the Manager, Alliance Partnerships and RMC Sales. The ideal candidate will have…
Added 18 mins ago
Member Relationship Manager
YNCU
Woodstock, ON
Full-time
The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help…
Added 34 mins ago
Universal Financial Associate - Fort McMurray
Servus Credit Union
Fort McMurray, AB
Full-time
Reporting to the Branch Manager, our Universal Financial Associate plays an integral role in the branch by supporting our members with all their banking needs. As a Universal Financial…
Added 49 mins ago
MANAGER
Boutique La Vie En Rose
Pointe-Claire, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 49 mins ago
MANAGER
Boutique La Vie En Rose
Kelowna, BC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 1 hour ago
Golf Professional
Jump Recruitment Specialists
St. John's, NL
Full-time
Develop a program to attract new golfers and guests, through golf instruction and player development.
Added 1 hour ago
Software Engineer II
TD
Toronto, ON
Full-time
Develop new features and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
Added 1 hour ago
Regional Junior Category Manager
Alimentation Couche-Tard
Laval, QC
Internship
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full…
Added 1 hour ago
Member Advisor
Northern Credit Union
Barry's Bay, ON
Full-time
Reporting to the Branch Manager, the Member Advisor will be responsible for marketing the organization’s products and services within clearly defined policies and procedures. The Member…
Added 1 hour ago
Assistant Bakery Manager - Contract
Farm Boy Inc.
Oakville, ON
From $21.5 CAD / hour
Full-time
In this 6 month Contract, you’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh…
Added 1 hour ago
Director of Sales - Compact Construction Equipment (Central Region)
Brandt Group of Companies
Mississauga, ON
Full-time
…operate over 170 locations across Canada, the USA, Australia, and New…
Added 1 hour ago
HR Change Specialist
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
Full-time
logistics. Sitting one level below the HR Change Manager, this position drives local
Added 1 hour ago
Assistant Bakery Manager - Contract
Farm Boy Inc.
Oakville, ON
$21.5 CAD / hour
Full-time
In this 6 month Contract, you’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh…
Added 1 hour ago
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
Ottawa, ON · Toronto, ON
Reporting directly to the Go to Market Manager, Ecosystem Integration, the incumbent is responsible for supporting the operational execution, day-to-day governance tracking, and pricing and…
Added 2 hours ago
Senior IT Developer
TD
Mississauga, ON · Toronto, ON
Full-time
Develop new applications and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
Added 2 hours ago
Gestionnaire de Programme Senior - integration interSystèmes / Senior Program Manager - Cross-Systems Integration
Airbus Aircraft
Montreal, QC
Full-time
Do you have experience in Project/Program Management and/or embedded systems development? Have you worked in the aerospace industry or a similar sector, and want to evolve and develop new…
Added 2 hours ago
Renewals Specialist | Spécialiste des renouvellements
Alveole
Montreal, QC
Alvéole, a cancellation request is the beginning of a conversation. Real estate goes through phases, development, lease-up, stabilization, disposition and it's normal for our solution to…
Added 2 hours ago
Senior Manager, Maintenance
Coca-Cola Canada Bottling Limited
Brampton, ON
Full-time
Support development and execution of capital investment plans, including Project Canopy, the introduction of a new fully automated can line at the Brampton Facility.
Added 3 hours ago
Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
Truro, NS
Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 3 hours ago
Procurement Coordinator (Tariff and Customs Compliance)
Walters Group
Hamilton, ON
Full-time
Provide brokers with accurate purchase-order data, product descriptions, tariff classifications, origin information, valuation details, and special-program instructions.
Added 3 hours ago
Store Manager | Richmond Centre
lululemon
BC · British Columbia, Canada
Full-time
As the ultimate leader of their store, a Store Manager is accountable for every aspect of the retail store performance, ensuring that all areas of the store are engaged, achieving key…
Added 5 hours ago
Senior Manager, Digital Delivery Enablement
Royal Bank of Canada
Toronto, ON
Full-time
In this role you will manage the development and execution of digital product strategies and projects of moderate complexity, ensuring alignment with business objectives and delivering…
Added 6 hours ago
Principal Product Manager - Technical AI Solutions
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking a seasoned Principal Product Manager (individual contributor) to lead RBC's AI-powered conversational banking experience. In this role, you will be responsible for leading…

Tumi

CF Richmond Centre - Mandarin Speaking Associate Manager PT Under 20 hours

Richmond, BC, Canada

Job type: Part-time
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Associate Benefits:

Work-life balance

Training

Employee Discount

This position may be eligible to participate in a company incentive program

Your role at Tumi:

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities:

Performance to Goals:

Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.

Take pride in work and strive for excellence.

Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development:

Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.

Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.

Communication and Relationship Building:

Exercise strong written and verbal skills.

Adapt communication skills upwards, laterally and to their team.

Demonstrate ethical conduct when completing job duties.

Promote the organization’s business goals and adapt flexibly to change.

Ability to remain calm and deescalate situations.

Collaborate effectively with team.

Compliance:

Manage personal timecards to ensure payroll accuracy.

Maintain Tumi University Training.

Adhere to all company policies and procedures.

Visual Merchandising/Client Experience:

Ensure the store follows the visual guidelines and directives.

Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.

Ensure a consistent superior client experience.

Qualifications

Qualifications:

Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.

Value a collaborative environment and have an openness to feedback.

The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.

Have strong sales and client experience, preferably in the luxury market.

Can demonstrate proven success in meeting sales goals and achieving KPI’s.

Flexible availability to work nights, weekends, mornings, and holidays as needed.

Have a strong sense of integrity and an ability to lead by example.

Have strong time management skills.

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Why you'll love working here:

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed - guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment - along with competitive salaries and comprehensive benefits programs.

What we value:

INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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More about this job

Responsibilities

Deliver an excellent client experience, build client relationships, and meet individual and store sales goals and KPI targets. Support associate training and coaching, maintain visual merchandising and policy compliance, and help ensure consistent service and store operations.

Requirements

Candidates should have strong sales and client-service experience, preferably in luxury retail, and a record of meeting sales goals and KPIs. They should demonstrate leadership, integrity, communication, collaboration, and time-management skills, be flexible to work varied shifts, and be able to perform physical retail duties including lifting up to 30 pounds.

Skills

Sales
Client Service
Client Relationship Building
Leadership
Coaching
Training And Development
Communication
Strategic Thinking
Time Management
Visual Merchandising
Conflict De-escalation
KPI Management
Client Data Capture
Team Collaboration
Payroll Accuracy
Luxury Retail

Benefits

Work-Life Balance
Training
Employee Discount
Company Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

TUMI
Luxury Retail
Travel
Fashion
Lifestyle
Sales Goals
Key Performance Indicators
Conversion
DPT
UPT
Client Data Capture
Client Books
Thank-You Cards
Event Strategies
Visual Merchandising
Roleplay
Coaching
Associate Training
People Development
Client Experience
Client Relationships
Store Operations
Timecards
Payroll Accuracy
TUMI University Training
Company Policies And Procedures
Physical Retail Duties

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