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Added 12 mins ago
Senior Project Manager, IoT
DM Lyons Consulting
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
The Senior Project Manager ensures that all projects are delivered on time, within scope, and meet financial performance targets, while maintaining the highest levels of customer…
Added 12 mins ago
District Sales Manager
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Moncton, NB
$90,000 to $110,000 CAD / year
Full-time
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Added 12 mins ago
Senior Manager - Data Platforms
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Added 12 mins ago
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Added 27 mins ago
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Added 28 mins ago
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Added 1 hour ago
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Tundra Technical Solutions

Engagement Partner

Vancouver, BC, Canada

Pay: $42,000 to $47,000 CAD / year
Job type: Full-time
Apply by: Oct 27, 2026
Posting language: English
Posted: Sep 27, 2026

Apply About employer

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Original job description

Engagement Partner

About Tundra Technical Solutions

Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding expectations by sourcing top-tier talent for some of the world's most renowned brands.

Our pioneering approach to Direct Source Curation sets us apart, consistently ranking us among North America's fastest-growing and largest staffing organizations.

In the previous year, LinkedIn recognized Tundra as the Diversity Champion in the staffing industry and praised us as the most engaging recruitment brand on the platform.

Why Choose Tundra?

People-Centric Culture – being in the business of people, we ensure our Associates work in an environment where they can deliver results and have professional success.
Continued Professional Development – tailored learning and development courses to support your career growth at Tundra.
Endless Growth Opportunities – the success of Tundra has been built on internal progression across the organization.
Social Responsibility – at Tundra, we pride ourselves in our ability to influence change, whether it be the work from the DEIB Council, give-back initiatives, or our green programs.
Rewards and Perks – Competitive health and financial benefits, Associate events, recognition programs, and employee loyalty programs are a few of the perks available at Tundra.

Join Our Team

We are on the hunt for talented individuals passionate about a results-driven career and committed to providing exceptional service to our clients and candidates.

The Role

As an Engagement Partner, you will support contractors throughout their assignment lifecycle and serve as a trusted point of contact for their day-to-day needs. You will ensure they receive timely support, clear communication, and a positive overall experience. Reporting to the Contractor Engagement Manager/Team Lead, you’ll play a key role in enhancing our contractor journey.

The ideal candidate is organized, proactive, and passionate about delivering exceptional service while continuously improving internal processes.

Contractor Support & Engagement

Manage the Contractor Engagement ticketing system to promptly address questions, inquiries, and concerns.
Proactively share updates with contractors, including timesheet reminders, policy changes, and important deadlines.
Build strong relationships by ensuring contractors feel supported and informed throughout their assignment.

Issue Resolution & Escalation Management

Lead contractor escalations from start to finish.
Collaborate with internal teams such as Data Management and Payroll to resolve issues quickly and accurately.
Ensure a smooth, professional, and solutions-oriented experience for every contractor.

Process Improvement & Best Practices

Identify opportunities to streamline workflows and enhance the contractor experience.
Implement and share best practices that drive operational efficiency and service excellence.
Support continuous improvement initiatives across the Operations team.

Performance Monitoring & Goal Achievement

Help develop and execute strategies that support monthly and quarterly operational goals.
Balance multiple priorities while maintaining a high level of accuracy and customer service.

Communication & Collaboration

Serve as a key liaison between contractors and internal teams.
Ensure communication is clear, timely, and aligned across the business.
Partner with internal stakeholders to influence process improvements and strengthen the contractor experience.

Who You Are

You have excellent and proven leadership skills.
You can rapidly learn, adopt, and develop new business processes and best practices.
You have the ability to develop effective strategies to manage and support a team in achieving monthly and quarterly performance goals.
You have strong customer service and escalation management skills.
You are highly organized with strong time-management abilities.
You are a strong problem solver who can identify innovative solutions to unexpected challenges.
You have excellent communication skills and can effectively collaborate with and influence others.
You have an understanding of current business and market trends, as well as relevant technologies.

The salary range that the employer in good faith reasonably expects to pay for this position is $42,000 – $47,000 annually, depending on experience and qualifications.

Our benefits offering includes medical, dental, vision, and retirement benefits.

This posting is for an existing vacancy.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

At Tundra, we are dedicated to building an inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly match every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles within the organization.

Not interested in this position, but do you know somebody who might be? Check out our Referral Reward Program , referrals are a big secret behind our success. As always, we’re on the lookout for great people. We know that you know great people. Click on ‘Tell a Friend’ option to refer a friend.

Apply About employer

More about this job

Responsibilities

Support contractors throughout their assignments by managing inquiries, sharing timely updates, and resolving escalations in collaboration with internal teams. Improve contractor engagement processes, coordinate communication across stakeholders, and help achieve operational goals while maintaining accuracy and service quality.

Requirements

The ideal candidate demonstrates leadership, strong customer service and escalation management, organization, time management, and problem-solving abilities. They can learn and improve business processes, support performance goals, communicate effectively, collaborate with and influence others, and understand relevant business trends and technologies.

Skills

Leadership
Customer Service
Escalation Management
Time Management
Problem Solving
Communication
Collaboration
Process Improvement
Contractor Support
Relationship Building
Operational Goal Achievement
Workflow Optimization
Stakeholder Management
Prioritization

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Retirement Benefits

Visa sponsorship

Not detected in the job text

Keywords

Contractor Engagement
Staffing And Recruiting
Talent Management
Direct Source Curation
Ticketing System
Contractor Support
Escalation Management
Issue Resolution
Payroll
Data Management
Timesheets
Process Improvement
Workflow Optimization
Operational Efficiency
Customer Service
Stakeholder Collaboration
Performance Goals
Internal Communications
Business Processes
Continuous Improvement

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