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Added 12 mins ago
Manager, BI and Analytics
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
Working closely with Finance, IT, Equipment, Marketing, and other cross-functional stakeholders, the Manager will be responsible for maintaining and enhancing the Wireless Hardware…
Added 12 mins ago
Regional Sales Manager - Mining (Western Canada)
Veolia Environnement SA
Vancouver, BC
$100,000 to $120,000 CAD / year
Full-time
Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to…
Added 12 mins ago
Account Manager, Enterprise Expansion
Gorgias
Remote, Canada
$109,659 to $121,202 CAD / year
Full-time · Remote
The Account Manager, Enterprise Expansions, will manage a portfolio of approximately 120 accounts in our enterprise segment. Working closely with your Customer Success Managers (CSMs), you…
Added 12 mins ago
Community Engagement Specialist
AECOM
Kitchener, ON
$58,000 to $70,000 CAD / year
Full-time
…permanent full-time position. This position will report to the Manager, Community Engagement & Communication and can be based at any of our Ontario…
Added 12 mins ago
Deal Desk Sr. Manager
Atlas HXM
Canada
The Deal Desk Sr Manager owns the operational, analytical, and process behind Atlas's deal solutioning. Reporting to the VP, Growth, you'll own pricing execution, solutioning live deals,…
Added 12 mins ago
Expansion Enterprise Sales Manager, Canada
Tufin
toronto, or
Full-time
Tufin is seeking a driven and experienced Expansion Enterprise Sales Manager. This individual contributor role is critical to expanding Tufin’s footprint within large enterprises across the…
Added 27 mins ago
Trust Accounting Manager
Insight Global
Toronto, ON · Etobicoke, ON
$120,000 to $147,000 CAD / year
Full-time
Senior leader responsible for trust accounting, payment operations, business resiliency, regulatory compliance, and governance oversight within a global money movement environment. This…
Added 27 mins ago
Sales Operations Analyst
Payworks Payroll Services Canada
Winnipeg, MB
Full-time
+ 3+ years of experience in Sales Operations, Revenue Operations, Business Intelligence, or a related analytical role, ideally within a B2B SaaS environment.
Added 27 mins ago
Warehouse Logistics Manager
Modern Technical Staffing Inc.
Alliston, ON
$100,000 to $115,000 CAD / year
Full-time
Our client in Alliston is looking for a Warehouse Logistics Manager. They are seeking someone has been employed as a Warehouse Logistics Manager or Supervisor with a manufacturing company…
Added 27 mins ago
Associé(e) Technique I | Technical Associate I
Keurig Dr Pepper Canada
Montreal, QC
Full-time
This list is not exhaustive. Any other related duties as may be assigned by the line manager.
Added 27 mins ago
Senior Solutions Manager
Vena Solutions
Toronto, ON
Full-time
As our Senior Solutions Manager, you will be architecting Proof of Concept solutions for our clients to demonstrate how the Vena platform works. You will quickly translate prospect…
Added 27 mins ago
Operations Associate I
Keurig Dr Pepper Canada
Regina, SK
$41,900 to $52,624 CAD / year
Full-time
This list is not exhaustive. Any other related duties as may be assigned by the line manager.
Added 27 mins ago
Technical Associate I
Keurig Dr Pepper Canada
AB · Edmonton, AB
$41,900 to $54,912 CAD / year
Full-time
This list is not exhaustive. Any other related duties as may be assigned by the line manager.
Added 27 mins ago
Technical Associate I
Keurig Dr Pepper Canada
Coquitlam, BC
$41,900 to $54,912 CAD / year
Full-time
This list is not exhaustive. Any other related duties as may be assigned by the line manager.
Added 27 mins ago
Recruitment Lead
ATCO Structures
Calgary, AB
Full-time
As we continue to grow, we're looking for a strategic and experienced Recruitment Lead to help shape our workforce and drive talent strategies that support business success.
Added 27 mins ago
Supervisor, Regional Compliance
Halifax Regional Municipality
Dartmouth, NS
Full-time
As a member of the Community Standards & Compliance Team, reporting to the Manager, By-law Standards, the Supervisor Regional Compliance is responsible for the leadership, management and…
Added 28 mins ago
Specialist, IMC
SharkNinja
Mississauga, ON
Reporting to the Manager, Integrated Marketing Communications - SharkNinja Canada, you’ll be hands-on in the day-to-day execution of campaigns across the full consumer journey, from product…
Added 28 mins ago
Front End - Manager Customer Service
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Kitchener, ON
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 28 mins ago
Warehouse Maintenance Assistant - Calgary (AB)
Staples Business
Calgary, AB
Full-time
…system. Work is performed under the direction of maintenance…
Added 57 mins ago
Manager, Collections
Rogers Bank
Woodstock, ON
Full-time
Use analytics and business insights to optimize collections strategies across the customer lifecycle.
Added 57 mins ago
Manager, Collections
Rogers Bank
Brampton, ON
Full-time
Use analytics and business insights to optimize collections strategies across the customer lifecycle.
Added 57 mins ago
Project Manager I Project Management Office
St. Michael's Hospital
Toronto, ON
Temporary
Assist with implementation readiness activities, including current-state documentation, workflow mapping, business requirements, stakeholder input, and implementation planning.
Added 57 mins ago
Account Executive - IT
isgSearch
Canada
Full-time
Contribute insights and market intelligence that help shape isgSearch's business strategy and
Added 57 mins ago
Senior Sales Manager / Directeur des ventes
Marconi
Montreal, QC
Full-time
Reporting to the Chief Operating Officer and Canadian Market President (COO), the Senior Sales Manager/ Director is responsible for driving business growth and sales activities for Marconi…
Added 57 mins ago
Marketing Analyst
Acara Solutions, An Aleron Company
Abbotsford, BC
$80,000 to $90,000 CAD / year
Full-time
…Product Development, Stage-Gate processes, product requirements, business cases, product strategy, or market intelligence would be particularly…

Tundra Technical Solutions

Engagement Partner

Vancouver, BC, Canada

Pay: $42,000 to $47,000 CAD / year
Job type: Full-time
Apply by: Oct 27, 2026
Posting language: English
Posted: Sep 27, 2026

Apply About employer

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Original job description

Engagement Partner

About Tundra Technical Solutions

Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding expectations by sourcing top-tier talent for some of the world's most renowned brands.

Our pioneering approach to Direct Source Curation sets us apart, consistently ranking us among North America's fastest-growing and largest staffing organizations.

In the previous year, LinkedIn recognized Tundra as the Diversity Champion in the staffing industry and praised us as the most engaging recruitment brand on the platform.

Why Choose Tundra?

People-Centric Culture – being in the business of people, we ensure our Associates work in an environment where they can deliver results and have professional success.
Continued Professional Development – tailored learning and development courses to support your career growth at Tundra.
Endless Growth Opportunities – the success of Tundra has been built on internal progression across the organization.
Social Responsibility – at Tundra, we pride ourselves in our ability to influence change, whether it be the work from the DEIB Council, give-back initiatives, or our green programs.
Rewards and Perks – Competitive health and financial benefits, Associate events, recognition programs, and employee loyalty programs are a few of the perks available at Tundra.

Join Our Team

We are on the hunt for talented individuals passionate about a results-driven career and committed to providing exceptional service to our clients and candidates.

The Role

As an Engagement Partner, you will support contractors throughout their assignment lifecycle and serve as a trusted point of contact for their day-to-day needs. You will ensure they receive timely support, clear communication, and a positive overall experience. Reporting to the Contractor Engagement Manager/Team Lead, you’ll play a key role in enhancing our contractor journey.

The ideal candidate is organized, proactive, and passionate about delivering exceptional service while continuously improving internal processes.

Contractor Support & Engagement

Manage the Contractor Engagement ticketing system to promptly address questions, inquiries, and concerns.
Proactively share updates with contractors, including timesheet reminders, policy changes, and important deadlines.
Build strong relationships by ensuring contractors feel supported and informed throughout their assignment.

Issue Resolution & Escalation Management

Lead contractor escalations from start to finish.
Collaborate with internal teams such as Data Management and Payroll to resolve issues quickly and accurately.
Ensure a smooth, professional, and solutions-oriented experience for every contractor.

Process Improvement & Best Practices

Identify opportunities to streamline workflows and enhance the contractor experience.
Implement and share best practices that drive operational efficiency and service excellence.
Support continuous improvement initiatives across the Operations team.

Performance Monitoring & Goal Achievement

Help develop and execute strategies that support monthly and quarterly operational goals.
Balance multiple priorities while maintaining a high level of accuracy and customer service.

Communication & Collaboration

Serve as a key liaison between contractors and internal teams.
Ensure communication is clear, timely, and aligned across the business.
Partner with internal stakeholders to influence process improvements and strengthen the contractor experience.

Who You Are

You have excellent and proven leadership skills.
You can rapidly learn, adopt, and develop new business processes and best practices.
You have the ability to develop effective strategies to manage and support a team in achieving monthly and quarterly performance goals.
You have strong customer service and escalation management skills.
You are highly organized with strong time-management abilities.
You are a strong problem solver who can identify innovative solutions to unexpected challenges.
You have excellent communication skills and can effectively collaborate with and influence others.
You have an understanding of current business and market trends, as well as relevant technologies.

The salary range that the employer in good faith reasonably expects to pay for this position is $42,000 – $47,000 annually, depending on experience and qualifications.

Our benefits offering includes medical, dental, vision, and retirement benefits.

This posting is for an existing vacancy.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

At Tundra, we are dedicated to building an inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly match every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles within the organization.

Not interested in this position, but do you know somebody who might be? Check out our Referral Reward Program , referrals are a big secret behind our success. As always, we’re on the lookout for great people. We know that you know great people. Click on ‘Tell a Friend’ option to refer a friend.

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More about this job

Responsibilities

Support contractors throughout their assignments by managing inquiries, sharing timely updates, and resolving escalations in collaboration with internal teams. Improve contractor engagement processes, coordinate communication across stakeholders, and help achieve operational goals while maintaining accuracy and service quality.

Requirements

The ideal candidate demonstrates leadership, strong customer service and escalation management, organization, time management, and problem-solving abilities. They can learn and improve business processes, support performance goals, communicate effectively, collaborate with and influence others, and understand relevant business trends and technologies.

Skills

Leadership
Customer Service
Escalation Management
Time Management
Problem Solving
Communication
Collaboration
Process Improvement
Contractor Support
Relationship Building
Operational Goal Achievement
Workflow Optimization
Stakeholder Management
Prioritization

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Retirement Benefits

Visa sponsorship

Not detected in the job text

Keywords

Contractor Engagement
Staffing And Recruiting
Talent Management
Direct Source Curation
Ticketing System
Contractor Support
Escalation Management
Issue Resolution
Payroll
Data Management
Timesheets
Process Improvement
Workflow Optimization
Operational Efficiency
Customer Service
Stakeholder Collaboration
Performance Goals
Internal Communications
Business Processes
Continuous Improvement

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