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Commercial Analyst
Profound Medical
Mississauga, ON
- $100,000 to $140,000 CAD / year
- Full-time
The Commercial Analyst supports commercial operations across the North American and international markets through data analysis, performance reporting, sales compensation administration,…
Added 15 mins ago
AI
Data Analyst- Power BI, Tableau, SQL
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mississauga, ON
- Full-time
Detail-oriented and analytical Data Analyst with the ability to support business decisions through meaningful insights derived from data.
Added 15 mins ago
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Data Analyst
GiveBridge
Toronto, ON
- Full-time
We are looking for a curious, detail-oriented Junior Data Analyst to support our growing analytics and reporting needs.You will work closely with the Business Intelligence Lead and…
Added 15 mins ago
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Analyste des stocks et des coûts / Inventory and Cost Analyst
Smardt
Dorval, QC
- Full-time
Expérience des systèmes ERP (Business Central, SAP, etc.)
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Vendor Finance – Commercial Associate
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Financial Admin Business Systems Analyst (Payment Manager)
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The City of Regina is seeking a skilled Financial Administration Business Systems Analysts to join our Finance Department in a term position (up to 1 years):
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Life Cycle Support Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Life Cycle Support Analyst will leadi a comprehensive life cycle design and optimization of customer solutions for Hitachi Rail’s global CBTC and interlocking projects. Lead the…
Added 29 mins ago
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Data Analyst
IMCS Group
ON · Ontario, Canada
- Contract
We are seeking a detail-oriented and analytical Data Analyst to support business decisions through meaningful insights derived from data. The candidate will be responsible for collecting,…
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Background screening, Analyst
CIBC
Toronto, ON
- Full-time
As a Background Screening Analyst, you will join People, Culture and Brand’s Background Screening team. You will provides background screening verification for employees and contingent…
Added 29 mins ago
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Finance Business & Data Analyst
TekWissen ®
Montreal, QC
- $50 to $50.13 USD / hour
- Contract
…deployment of rules, maintaining documentation, and translating business requirements into technical logic, analyst will work closely with finance teams, IT, and control functions to…
Added 29 mins ago
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Business Analyst
Soho Square Solutions
Montreal, QC
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Business analysis (translating requirements into technical logic).
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Product Information Analyst (12-month Contract)
Grainger Businesses
Thornhill, ON
…the Product Information Management (PIM) System. To support business initiative related to changing product information while maintaining the data integrity and hierarchy…
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VC
Analyste Financier(ère) | Financial Analyst
Valsoft Corporation
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Valsoft is looking for a Financial Analyst to join our Corporate Finance team in Montreal.
Added 44 mins ago
Micromobility Coordinator (Methods Analyst I)
City of Edmonton
AB
Work directly with shared micromobility operators, City business units, and corporate collaborators to review site plans and resolve day-to-day implementation issues
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Analyst II, QC Microbiology (18-month Fixed-Term Contract)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
The Analyst II, QC Microbiology reports to the QC Supervisor, supporting QC Microbiology operations. This position requires working in Controlled/Non-Classified and Classified areas. The…
Added 44 mins ago
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System Integration Verification & Validation
General Dynamics Missions System International
Ottawa, ON
- Full-time
We are currently looking for a System Integration Verification & Validation Engineering Analyst, to join our team. You will work as part of a multi-disciplined engineering team that has…
Added 59 mins ago
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System Integration Verification & Validation
General Dynamics Mission Systems–Canada
Ottawa, ON
- Full-time
We are currently looking for a System Integration Verification & Validation Engineering Analyst, to join our team. You will work as part of a multi-disciplined engineering team that has…
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Bilingual Lease Analyst (FR/ENG)
BGIS
Toronto, ON
- Full-time
The Lease Analyst, in conjunction with our RealLease technology platform, supports our clients nationwide in effectively and efficiently managing their leased portfolios. From abstracting…
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Advisor, Last Mile Optimization Ontario
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
…partners. The incumbent acts as a hands-on operational expert and analyst, responsible for monitoring daily performance indicators, identifying improvement opportunities, and providing…
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Pricing & Performance Analyst
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Toronto, ON
- $90,000 to $95,000 CAD / year
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As part of their continued expansion in Canada, they are seeking a Pricing & Performance Analyst to join a high-impact Product & Pricing team responsible for portfolio performance,…
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Senior Data Analyst
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Business Analyst, Derivatives Onboarding (Capital Markets)
Avanciers Inc.
Montreal, QC
- $70 to $75 CAD / hour
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Avanciers Incorporated is hiring a Business Analyst, Derivatives Onboarding (Capital Markets) for one of our clients.
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Analyste d'affaires système (BSA) Guidewire ( Senior)
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You will work closely with business partners, developers, architects, and quality specialists to define, document, and implement solutions that meet organizational needs. You will…
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Senior H&B Consulting Analyst
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- Full-time
We are currently looking for a Senior Health & Benefits (H&B) Consultant Analyst to join our team. This hybrid role requires working at least three days a week in our Calgary office.
Added 59 mins ago
PB
Financial Reporting Analyst
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…financial reporting. Working closely with teams across the business, this position provides meaningful financial analysis, prepares financial statements, supports month-end reporting, and…

Tundra Technical Solutions

Service Desk Analyst

Toronto, ON, Canada

$23 to $28 CAD / hour · Contract

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Job details

Pay: $23 to $28 CAD / hour
Job type: Contract
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Bilingual Service Desk Analyst

6 Month Contract

4 Days on site in Toronto

Job Description

The Retail System Service Desk Support (RSSD) team provides 19*7 support to retail stores; applications and hardware. The team works retail business hours and provides off-hours pager support on a rotating basis. The list of supported applications and hardware includes, but is not limited to, supply chain, marketing, POS, Scanners and RF Guns.

Responsibilities:

Provide technically sound responses to customer initiated IT inquiries either verbally or in writing. Responses are based on specific system knowledge and service information. Make day-to-day operational decisions that will comply with internal processes and help plan to get the work done effectively
Provide technical support, advice and guidance to our customers and business partners regarding: service levels, internal processes, operational best practices, data interpretation and procedures relating to their inquiry. Problem-solve and trouble shoot to achieve desired customer results
Triage calls/e-mails to establish appropriate resolution priority. Based on a sound understanding of applications and systems ensure that incidents are routed to the appropriate Support area for resolution
Accurately record/document the nature of the reported issue or request in such a way as to enable 2nd Level Support teams to fulfill the request/resolve the issue.
Develop and maintain strong relationships with support teams. Actively seek out and gather technical and non-technical information from a variety of sources; analyze information and provide results to enable effective decision making to help with incident resolution/request fulfillment on first contact.
Support new and existing technology and applications for a variety of systems and customers
Ability to learn new technologies and procedures quickly for immediate interaction with customers
Identify, monitor and help mitigate the impact to IT and the Business during major incidents

Who you are

Agile and innovative individuals, who are able to manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving retail environment
Creative thinkers who take initiative and are capable of building, launching and managing projects/programs that drive results for our customers
Problem solvers with the ability to analyze and prioritize to meet business objectives
Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward

Qualifications

Has a college or university degree in computer science
Has a previous customer service and service desk experience, preferably, in a retail environment supporting retail applications and hardware like RF Guns, POS and SCO
Thrives solving problems and is able to multi-task and prioritize activities
Is a team-player with strong communication skills and a customer-service orientation
Is willing to work various shifts during retail support hours and provide off-hours support on a rotating basis

This posting is for an existing vacancy.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!

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More about this job

Responsibilities

Provide technical support for retail applications and hardware, respond to customer inquiries, troubleshoot issues, and prioritize and route incidents to the appropriate support teams. Document requests accurately, collaborate with support teams, and help mitigate the business impact of major incidents.

Requirements

A college or university degree in computer science is requested, along with customer service and service desk experience, preferably supporting retail applications and hardware. Candidates should be strong communicators and team players who can troubleshoot, multitask, prioritize work, learn new technologies quickly, and work varied shifts with rotating off-hours support.

Skills

Customer Service
Service Desk Support
Technical Support
Troubleshooting
Incident Triage
Incident Documentation
Incident Prioritization
Retail Applications Support
Hardware Support
Problem Solving
Multitasking
Communication
Information Analysis
Adaptability
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Retail Systems
Service Desk
Technical Support
Customer Service
Incident Management
Incident Triage
Incident Prioritization
Troubleshooting
Point Of Sale (POS)
Self-Checkout (SCO)
RF Guns
Scanners
Supply Chain
Marketing Applications
Hardware Support
Application Support
Service Levels
Operational Best Practices
Data Interpretation
Request Fulfillment
Major Incident Management
First-Contact Resolution
Retail Operations
Rotating On-Call Support
Stakeholder Collaboration

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